Cassowary Hotel
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Fast facts
Check in from: | 14:00 |
|---|---|
Check out before: | 11:00 |
Pets | Pets not allowed |
Amenities
More about Cassowary Hotel
Cassowary Hotel
Situated in Kiunga, Cassowary Hotel offers 3-star accommodation with a bar. Among the facilities of this property are a restaurant, a kids' club and free shuttle service, along with free WiFi throughout the property.
Comment: 9 Jun 2026
Stayed in: Jun 2026
Friendly and fast service
Hotel response
Comment: 24 Jun 2026
Thank you for your kind feedback.
We are delighted to hear that you enjoyed the quiet environment, friendly staff, and prompt service during your stay.
It is a rewarding experience for our team to know that our efforts have contributed to a positive and comfortable stay for our guests.
We look forward to hosting your stay in the near future and hope you will experience another memorable stay with us.
Best Regards,
Pauline Sigoli - Hotel Manager
Comment: 13 May 2026
Stayed in: May 2026
Poor Managements System
Hotel response
Comment: 17 May 2026
Thank you for raising your concerns regarding the utilization of your credits during your stay. Please note that the hotel has a policy governing how credits are utilized.
As per the arrangement, a Letter of Authorization (LOA) was required to be sent through to utilize for meals daily, which the hotel acknowledged the email and honored by providing meals accordingly perhaps the team did not meet the expectations, we are truly sorry.
We understand that you were not fully satisfied with how the credits were managed, and for that, we sincerely apologize. To avoid any future confusion or inconvenience, we will ensure that your department coordinates and confirms all arrangements with the hotel prior to your check-in.
Please also be advised that the hotel will provide the remaining credit balance back to the department.
Thank you for your understanding.
Best Regards,
Pauline Sigolo - Hotel Manager
Comment: 1 May 2026
Stayed in: May 2026
Bad experience
I raised the concern in the morning to be told that those rooms had AC issues and all other rooms were full.
We should have been told in the first so we could find somewhere else to sleep for the night.
Oh and the towel in 101 was thin and torn.
There was no milk also for coffee in the morning. The lady had to mix powdered milk and apologise to us for all these inconveniences.
Cassowary has truly lost it's Hotel quality.
Cassoway in it's initial operation was truly like a hotel.
Hotel response
Comment: 17 May 2026
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for the discomfort you experienced during your stay, particularly with the air conditioning issues in your rooms. We understand how important a comfortable environment is, especially after a late check-in, and we regret that we did not meet your expectations.
It is also concerning to hear that the issue was not properly resolved after maintenance attended, and that you were not informed in advance about the known condition of the rooms. This is not the standard of service we aim to provide.
Please be assured that your feedback has been taken seriously and has been shared with our maintenance and front office teams to ensure more thorough checks are carried out and that communication with guests is improved moving forward.
We truly value your feedback and appreciate you bringing this to our attention. We hope to have the opportunity to restore your confidence in us on your next visit.
Best regards,
Pauline Sigoli
Hotel Manager
Comment: 20 Apr 2026
Stayed in: Apr 2026
Was satisfying.
Comment: 10 Apr 2026
Stayed in: Apr 2026
Great hospitality and catering service. Thank you Cassowary Hotel.
Hotel response
Comment: 17 May 2026
Thank you for your kind feedback! We’re so glad you had a great experience and enjoyed our service.
We will be sure to share your words of appreciation with our team.
They truly value your comments and look forward to welcoming you back to Cassowary Hotel
Best regards,
Pauline Sigoli
Hotel Manager
Excellent location
North fly, Kiunga, 335, Papua New Guinea|0.82 km from city centre
Check in and check out
Check in from:
14:00
Check out before:
11:00
Good to know
Pets not allowed
Extra beds are available for an additional charge, depending on the size of the room.