Züri by Fassbind
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets allowed with an extra charge |
Children | Children are welcome at this hotel |
Amenities
Züri by Fassbind: reviews
US
Comment: 1 Jan 2026
Stayed in: Aug 2025
Hotel located in mostly industrial area
Hotel response
Comment: 2 Jan 2026
Comment: 2 Aug 2026
Plan to sweat the night away
Hotel response
Comment: 4 Aug 2026
Thank you for taking the time to share your feedback.
As we discussed together during your stay, you were travelling as part of a larger group. All guests in the group were accommodated in the same room category with the same air conditioning system. During the stay, we did not receive any similar complaints from the other group members, and most guests understood that air conditioning in Switzerland operates differently than in countries with consistently high temperatures.
Switzerland has strict environmental regulations, and cooling systems are designed to comply with these ecological standards rather than providing continuous, low-temperature air conditioning.
We are sorry that we were not able to meet your expectations and that you were disappointed with your stay. We appreciate your feedback and would be happy welcoming you back again in future.
Kind regards,
Yours Züri by Fassbind Team
Comment: 13 Jul 2026
Disappointed
Not helpful at all in reception
The reception area is very small and old furniture and depressed
Hotel response
Comment: 29 Jul 2026
Thank you for taking the time to share your feedback.
We are sorry to hear that your arrival experience did not meet your expectations. We understand that coordinating a group reservation of seven rooms can require additional organisation, and we regret that the check-in process was not perceived as smooth and welcoming as we would have wished.
We would like to clarify a few points regarding the payment process. Unfortunately, we do not have any information on how the reservation was made or who requested payment room by room. Our hotel is able to process payments as a total amount and can also issue a combined invoice for multiple rooms. We also accept payments in Swiss Francs as well as Euros and major credit cards.
We are sorry to hear that you experienced difficulties with your credit card payment. For guests who require cash withdrawal, there is an ATM located approximately 100 metres from the hotel, and our team is always available to assist with directions or information.
Regarding your comments about our reception area and furniture, we would like to mention that our hotel was completely renovated in 2017 and has been continuously maintained to ensure a comfortable and pleasant environment for our guests. While we understand that individual preferences regarding design and atmosphere may differ, we always strive to offer a clean, welcoming, and well-kept property.
We also regret that you did not feel supported by our reception team. Providing helpful, friendly, and professional service is one of our highest priorities, and we will review your comments with our team to continue improving our guest experience.
Thank you again for sharing your feedback. We would be happy welcoming you back again if your travel brings you back to Zurich and hope to meet or exceed your expectaions then.
Kind regards,
Yours Züri by Fassbind Team
Comment: 27 Jun 2026
Stayed in: Jun 2026
Soulless
The weird thing was the hotel information on the fridge for which food and drinks are banned. Fridge is only to be used for storing medicine.Great way to alienate guests.
Hotel response
Comment: 2 Jul 2026
We are sorry that the "fridge" was the thing which disappinted you most.
The fridge is a hotel minibar and it is turned as long as the rooms are not occupied.
Some guests put some food inside and it gets spoiled. Therefore we do not recommend to put some food in a warm fridge.
You are always welcome to ask the reception to store food in a regular fridge. We are always willed to help.
We are so sorry that this led you to this case tl leave a unsatifiying comment. We would be happy if you would be our guest once again and we would exceed your expectations.
Yours Zuri by Fassbind Team
Comment: 21 May 2026
Stayed in: May 2026
It was okay, 4 out of 5.
Hotel response
Comment: 25 May 2026
Explore the area
Heinrichstrasse 254, District 5-Industriequartier, Zurich, 8005, Switzerland|2.58 km from city centre
Good to know
Children are welcome at this hotel
Please contact the hotel for details about adding extra beds.
Please contact the hotel for details about adding a cot.
Pets allowed with an extra charge
Breakfast available
Breakfast options
American breakfast, Continental breakfast
Breakfast price
24 € (≈CHF 22.09)/person
Breakfast times
07:00 - 10:00 from Monday to Sunday
Cash
Züri by Fassbind: FAQs

