Mercure Koh Chang Hideaway
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Fast facts
Check in from: | 15:00 |
|---|---|
Check out before: | 12:00 |
Breakfast | Breakfast available |
Pets | Pets not allowed |
Children | Children are welcome at this hotel |
Amenities
Wi-Fi
Parking
Air conditioning
Airport shuttle
Pool
Fitness centre
Mercure Koh Chang Hideaway: reviews
Reviews from 
Couple
Comment: 22 Mar 2026
Stayed in: Mar 2026
Wonderful Hotel
The hotel is beautiful and very clean.
The room was spotless, with soft and comfortable pillows. The bed was incredibly cozy—it felt like it could “pull you in,” and I had an amazing night’s sleep.
The staff provided excellent service from start to finish—from the security guard at the front of the hotel (Khun Dum), the bellboys (P’Aud and P’Wan), and the receptionist (N’Mew).
At the breakfast restaurant, the food was delicious with a wide variety of choices. The staff there also provided great service (N’Mud).
There is also a coffee shop located right on the beachfront of the hotel. The coffee was aromatic and very tasty, and the staff were friendly and attentive (P’Tum). During our stay, at around 8:30 PM, the hotel also had a fire show performance.
I will definitely come back to stay here again if I have the chance.
The room was spotless, with soft and comfortable pillows. The bed was incredibly cozy—it felt like it could “pull you in,” and I had an amazing night’s sleep.
The staff provided excellent service from start to finish—from the security guard at the front of the hotel (Khun Dum), the bellboys (P’Aud and P’Wan), and the receptionist (N’Mew).
At the breakfast restaurant, the food was delicious with a wide variety of choices. The staff there also provided great service (N’Mud).
There is also a coffee shop located right on the beachfront of the hotel. The coffee was aromatic and very tasty, and the staff were friendly and attentive (P’Tum). During our stay, at around 8:30 PM, the hotel also had a fire show performance.
I will definitely come back to stay here again if I have the chance.
Hotel response
Comment: 23 Mar 2026
Dear Sherpa07921460038,
Thank you for your wonderful review and for your kind recommendation. We’re delighted to hear that you found the room spacious and comfortable, and that you enjoyed the relaxing atmosphere of our hotel and its prime location.
A special thank you for recognising our team member, they will be truly touched by your kind words. We’re very proud of our service team, and it’s always rewarding to know their efforts made a positive impact on your stay.
We hope to have the pleasure of welcoming you back again soon.
Home sweet home:)
Best regards,
Mercure Team
Mercure Koh Chang Hideaway
Thank you for your wonderful review and for your kind recommendation. We’re delighted to hear that you found the room spacious and comfortable, and that you enjoyed the relaxing atmosphere of our hotel and its prime location.
A special thank you for recognising our team member, they will be truly touched by your kind words. We’re very proud of our service team, and it’s always rewarding to know their efforts made a positive impact on your stay.
We hope to have the pleasure of welcoming you back again soon.
Home sweet home:)
Best regards,
Mercure Team
Mercure Koh Chang Hideaway
Solo traveller
Comment: 26 Mar 2026
Stayed in: Feb 2026
The Good, The Bad and The Ugly
The Good - The hotel is located in on an isolated beach with lots of chairs. There is a campsite adjacent to the hotel.
The Bad - The drinks are far over priced and can be bought for about a quarter of the price in town. Also, I couldn't taste any trace of tequila in my margheritta.
The Ugly - After waking with a very sore back after the first night, I checked the mattress to discover that it appeared similar to a box spring only. It was as hard as the floor. Furthermore, the comforter was covered with what appeared to be blood stains. Absolutely disgusting!! The bed was a queen bed and not a king bed as paid for. After complaining to the reception, they added a thin topper and placed a towel betwteen the topper and the mattress. After complaining to the hotel manager, he moved me to an upgraded room for one night while he replaced the mattress. The upgraded room was quite nice. Rather than staying in a standard room, consider a one or two star hotel and save the money. Rather than staying in an upgraded room, consider another four star hotel in the same price range for likely a better overall experience.
The Bad - The drinks are far over priced and can be bought for about a quarter of the price in town. Also, I couldn't taste any trace of tequila in my margheritta.
The Ugly - After waking with a very sore back after the first night, I checked the mattress to discover that it appeared similar to a box spring only. It was as hard as the floor. Furthermore, the comforter was covered with what appeared to be blood stains. Absolutely disgusting!! The bed was a queen bed and not a king bed as paid for. After complaining to the reception, they added a thin topper and placed a towel betwteen the topper and the mattress. After complaining to the hotel manager, he moved me to an upgraded room for one night while he replaced the mattress. The upgraded room was quite nice. Rather than staying in a standard room, consider a one or two star hotel and save the money. Rather than staying in an upgraded room, consider another four star hotel in the same price range for likely a better overall experience.
Hotel response
Comment: 28 Mar 2026
Dear Venture67068289500,
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Koh Chang Hideaway. We deeply appreciate your kind words about our Management and the location of our hotel.
However, we are truly sorry to hear that your experience did not meet your expectations, particularly regarding the condition of your room. We take great pride in maintaining high standards, and it is disappointing to learn that you encountered issues such as a bed condition and concerns with cleanliness. Please be assured that your comments will be shared with our housekeeping team for their review and necessary action.
Regarding the pricing of our food and beverage options, we strive to provide a variety of drinking and dining experiences that cater to our guests’ needs. We understand that our outlet may not have met your expectations for drink and dine options, and we appreciate your feedback on this matter.
We value your input as it helps us improve our services and ensure all our guests have a pleasant experience. Thank you once again for your comments, and we hope you will consider staying with us again in the future.
Best regards,
Mercure Team
Mercure Koh Chang Hideaway
Thank you for taking the time to share your feedback regarding your recent stay at Mercure Koh Chang Hideaway. We deeply appreciate your kind words about our Management and the location of our hotel.
However, we are truly sorry to hear that your experience did not meet your expectations, particularly regarding the condition of your room. We take great pride in maintaining high standards, and it is disappointing to learn that you encountered issues such as a bed condition and concerns with cleanliness. Please be assured that your comments will be shared with our housekeeping team for their review and necessary action.
Regarding the pricing of our food and beverage options, we strive to provide a variety of drinking and dining experiences that cater to our guests’ needs. We understand that our outlet may not have met your expectations for drink and dine options, and we appreciate your feedback on this matter.
We value your input as it helps us improve our services and ensure all our guests have a pleasant experience. Thank you once again for your comments, and we hope you will consider staying with us again in the future.
Best regards,
Mercure Team
Mercure Koh Chang Hideaway
Group traveller
Comment: 18 Nov 2025
Stayed in: Nov 2025
Worth a visit again and again.
We came back to this hotel after 10 years. We were again very happy about the stay.
We kindly asked for a room upgrade.
This was kindly approved for us from a standard room to a superior room
The manager Joey and the two trainees Earn & Kratae were very friendly and helpful.
Many things we noticed very positively here. A really very spacious and pleasant room .
The location of the hotel is really great.
At the end of a bay.
Here, however, one should know. That on the right side the water is not so high and there are stones (snorkeling), but on the left side sand and you can swim well.
The pool is large and overlooking the sea.
The hotel could do with a slight renovation in some places, but absolutely recommended in the price-performance ratio.
If you are looking for peace and quiet, this is the right place.
Within walking distance are some good restaurants as well as massages.
We would definitely come back.
We kindly asked for a room upgrade.
This was kindly approved for us from a standard room to a superior room
The manager Joey and the two trainees Earn & Kratae were very friendly and helpful.
Many things we noticed very positively here. A really very spacious and pleasant room .
The location of the hotel is really great.
At the end of a bay.
Here, however, one should know. That on the right side the water is not so high and there are stones (snorkeling), but on the left side sand and you can swim well.
The pool is large and overlooking the sea.
The hotel could do with a slight renovation in some places, but absolutely recommended in the price-performance ratio.
If you are looking for peace and quiet, this is the right place.
Within walking distance are some good restaurants as well as massages.
We would definitely come back.
Hotel response
Comment: 19 Nov 2025
Dear robertogl370JI,
On behalf of Mercure Koh Chang Team, we thank you for taking the time to share your comment to us regarding our services and our team member as well. We want our guests to have the best experience possible where every area. And I will share your comment to our team accordingly. We hope to have the pleasure of welcoming you again soon at Mercure Koh Chang.
Best Regards,
Mercure Team
Mercure Koh Chang Hideaway
On behalf of Mercure Koh Chang Team, we thank you for taking the time to share your comment to us regarding our services and our team member as well. We want our guests to have the best experience possible where every area. And I will share your comment to our team accordingly. We hope to have the pleasure of welcoming you again soon at Mercure Koh Chang.
Best Regards,
Mercure Team
Mercure Koh Chang Hideaway
Anonymous traveller
Comment: 11 May 2026
Stayed in: May 2026
Absolutely beautiful. Admittedly, I was very surprised to see that the toilet and shower in the villa was actually outside, but that turned out to be a blessing in disguise.
The private beach is heavenly, the beach side bar and food was excellent.
You're a bit far to the south, but that only puts you closer to the southern pier, and nothing is very far away in the first place - not a very big island to start with.
All in all, couldn't be happier with this place.
The private beach is heavenly, the beach side bar and food was excellent.
You're a bit far to the south, but that only puts you closer to the southern pier, and nothing is very far away in the first place - not a very big island to start with.
All in all, couldn't be happier with this place.
Couple
Comment: 5 May 2026
Stayed in: May 2026
Moderate disappointment – value for money a disaster!
Moderate disappointment – value for money a disaster!
Room type: Villa with pool and jacuzzi
Unfortunately, I can only strongly advise against this hotel. If you book a villa for a lot of money, you expect quality and service – at the Mercure Koh Chang Hideaway you get scrap and incompetence instead.
Location & accessibility
The hotel is extremely remote and far from the center. Those who want to experience something or are looking for good restaurants are isolated here. Without your own transport, you're thrown out.
Condition of villa & cleanliness (Grade: Insufficient)
The cleanliness was in fact nonexistent. The highlight was supposed to be the jacuzzi, but when I tried to use it on the first night, droves of ants came out of the nozzles when I switched on. In addition, the plug was defective. Since the basin was so dirty, I refused to reach in with my hand to open the drain manually.
Poor service & “repair” attempts
The next morning I reported the defects immediately. After an hour, it was said that the problem had been resolved. Reality in the evening:
• The plug was open, but the jacuzzi was not cleaned.
• The function was not repaired – the part was still unusable.
• A loose towel rail that I had reported for repair was simply stuck loosely back into the wall without fixing it. An absolute cheekiness and ridiculous in craftsmanship.
Room facilities & prices
• Lighting: The rooms are so dark at night that you can hardly sort your suitcase.
• Minibar: With the high room rate, it is incomprehensible that the minibar costs extra. The price-performance ratio is not right here at the back and front.
• Check in/out: The times (check-in only at 3pm, check-out at 12pm) are a joke at this level of service.
Conclusion
Even the management (assistant manager) showed no accommodation or real interest in a solution. I paid a lot of money for a ruin. That was a lesson to me: Never Mercure Koh Chang Hideaway again! If you want to enjoy your holiday, you prefer to look for another accommodation.
Room type: Villa with pool and jacuzzi
Unfortunately, I can only strongly advise against this hotel. If you book a villa for a lot of money, you expect quality and service – at the Mercure Koh Chang Hideaway you get scrap and incompetence instead.
Location & accessibility
The hotel is extremely remote and far from the center. Those who want to experience something or are looking for good restaurants are isolated here. Without your own transport, you're thrown out.
Condition of villa & cleanliness (Grade: Insufficient)
The cleanliness was in fact nonexistent. The highlight was supposed to be the jacuzzi, but when I tried to use it on the first night, droves of ants came out of the nozzles when I switched on. In addition, the plug was defective. Since the basin was so dirty, I refused to reach in with my hand to open the drain manually.
Poor service & “repair” attempts
The next morning I reported the defects immediately. After an hour, it was said that the problem had been resolved. Reality in the evening:
• The plug was open, but the jacuzzi was not cleaned.
• The function was not repaired – the part was still unusable.
• A loose towel rail that I had reported for repair was simply stuck loosely back into the wall without fixing it. An absolute cheekiness and ridiculous in craftsmanship.
Room facilities & prices
• Lighting: The rooms are so dark at night that you can hardly sort your suitcase.
• Minibar: With the high room rate, it is incomprehensible that the minibar costs extra. The price-performance ratio is not right here at the back and front.
• Check in/out: The times (check-in only at 3pm, check-out at 12pm) are a joke at this level of service.
Conclusion
Even the management (assistant manager) showed no accommodation or real interest in a solution. I paid a lot of money for a ruin. That was a lesson to me: Never Mercure Koh Chang Hideaway again! If you want to enjoy your holiday, you prefer to look for another accommodation.
Hotel response
Comment: 8 May 2026
Dear Tanttono,
Thank you for taking the time to share your feedback on Tripadvisor. I am very sorry that your stay in our hotel was disappointing. I hope that you will accept my sincerest apologies for the unpleasant and inconvenience you encountered. Please rest assured that we take your feedback seriously and will take necessary steps to improve. Despite falling short on this occasion, we hope to welcome you again and provide you better experience.
Best regards,
Mercure Team
Mercure Koh Chang Hideaway
Thank you for taking the time to share your feedback on Tripadvisor. I am very sorry that your stay in our hotel was disappointing. I hope that you will accept my sincerest apologies for the unpleasant and inconvenience you encountered. Please rest assured that we take your feedback seriously and will take necessary steps to improve. Despite falling short on this occasion, we hope to welcome you again and provide you better experience.
Best regards,
Mercure Team
Mercure Koh Chang Hideaway
Explore the area
111, 1 1, Trat, 23170, Thailand|36.86 km from city centre
Good to know
Children are welcome at this hotel
from 4 to 12 years old
16 € (THB600) per person per night
from 13 to 16 years old
32 € (THB1,200) per person per night
3 years old and under
Free
Pets not allowed
Breakfast available
Breakfast price
13 € (≈THB 460)/person
Breakfast times
07:00 - 10:00 from Monday to Sunday
Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. A damage deposit of THB 1000 is required on arrival. This will be collected as a cash payment. You should be reimbursed on check-out. Your deposit will be refunded in full in cash, subject to an inspection of the property. Please note that the name of the credit card holder must be the same as the guest's name and credit card must be presented to the property upon check-in.
It is prohibited to bring durian to the hotel.
The hotel is on an island. Ferries (public transportations) are available from 07:00 to 18:30 normally. Please confirm the ferry operating hours with the hotel in advance.
This hotel accepts the following payment methods:
Cash
Transfer from/to airport available. Cost: 2,500.00 THB one way.
Mercure Koh Chang Hideaway: FAQs
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