QT Melbourne
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Više o hotelu QT Melbourne
QT Melbourne
Objekt QT Melbourne nalazi se u srcu Melbournea, na samo 200 metara od kazališta Regent, a nudi terasu i pogled na grad. Gosti mogu uživati u restoranu, kafiću ili baru u sklopu objekta. Trgovački centar Collins Street udaljen je samo 5 minuta hoda.
UK
Napisano: 18. lip 2026.
Boravak: svi, 2026
Good location easy to get anywhere
Complaints
Odgovor hotela
Napisano: 23. lip 2026.
Oh, this little ‘ol corner of the world? Yeah, epic. You’re basically a local by now… but there’s always something new around here, so make sure you let us fill you in on even more secret spots when you swing back in.
Melyssa
Front Office Manager
Napisano: 10. kol 2026.
Impersonal, noisy and not worth the money
While the design of this hotel is lovely, and the location is excellent, overall we were disappointed with our experience staying here. Service is impersonal, limited and actively discouraged.
Before we arrived we clearly requested a quiet room, because we were visiting Melbourne for work and needed to sleep. Imagine our surprise when we were placed directly opposite the hotel's bar which operates as a nightclub blasting doof doof music directly towards the rooms adjacent until 1am. The noise was so extreme we could hear it through ear plugs. When I emailed to advise management of this issue, there was absolutely no accountability taken, no apology, nothing. They literally could not have cared less.
This speaks volumes about this hotel. It's all very lovely to look at but beyond that it's pretty shallow.
Other things to consider: there's zero ventilation in the bathroom area, so after a 5 minute shower every surface and everything on it is covered in steam that takes at least half an hour to clear. Like many hotels the lighting situation is terrible (for people who want some decent lighting to put on make up for example.)
Will not be returning and do not recommend. Which is unfortunate.
Odgovor hotela
Napisano: 16. kol 2026.
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your stay did not meet expectations, particularly as you were visiting Melbourne for work and had specifically requested a quiet room.
We understand how frustrating it must have been to be allocated a room affected by noise from the bar, especially when restful sleep was an important requirement of your stay. We are also disappointed to learn that your concerns were not addressed in the manner you expected following your communication with management. A lack of acknowledgment or empathy is not the experience we aim to provide our guests.
We appreciate your comments regarding the bathroom ventilation and room lighting. Feedback such as yours is valuable as it helps us identify areas where improvements are needed to better meet our guests' needs and expectations.
While we are pleased you enjoyed the hotel's design and location, we regret that these positives were overshadowed by the issues you encountered. Please accept our sincere apologies for the inconvenience and disappointment caused.
Thank you again for bringing these matters to our attention. We wish you all the best in your future travels.
Best regards,
Leo
Duty Manager
Napisano: 26. srp 2026.
Outstanding experience
Odgovor hotela
Napisano: 28. srp 2026.
Well thanks, you! Wish you could see the ear-to-ear smile over here. But a lil love note back will have to do: Dear Katie, we live for lighting up your stay, so come back soon and we’ll make sparks fly all over again.
Best regards,
Leo
Duty Manager
Napisano: 20. srp 2026.
Boravak: srp, 2026
Napisano: 4. srp 2026.
Boravak: srp, 2026
Izvrsna lokacija
133 Russell Street, Melbourne, 3000, Australija|0,46 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci nisu dopušteni
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