Turtle Beach Resort
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 10:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Turtle Beach Resort
Turtle Beach Resort
Ovaj tropski resort, udaljen samo 5 minuta hoda od bijelog pijeska plaže Mermaid na Zlatnoj obali Queenslanda, nudi apartmane s vlastitom kuhinjom, besplatnim WiFi-jem, televizorima ravnog ekrana i priborom za kuhanje.
Recenzije od 
Obitelji
Napisano: 27. svi 2026.
Boravak: sij, 2026
Sensational - Outstanding - Fantastic
Turtle Beach Resort in one word - Sensational. My family and I have been coming to Turtle Beach Resort for the past 7 years, sometimes twice a year, and every visit reminds us why we keep coming back. The resort is absolutely amazing, with fantastic facilities, beautiful amenities, and an atmosphere that is perfect for families.
What truly stands out is the incredible staff always friendly, welcoming, and providing exceptional service. Turtle Beach has given our family so many wonderful memories over the years, and we are so grateful. Highly recommend to anyone looking for an unforgettable family holiday. Thank you to the entire team for your amazing hospitality we can’t wait to come back!
What truly stands out is the incredible staff always friendly, welcoming, and providing exceptional service. Turtle Beach has given our family so many wonderful memories over the years, and we are so grateful. Highly recommend to anyone looking for an unforgettable family holiday. Thank you to the entire team for your amazing hospitality we can’t wait to come back!
Odgovor hotela
Napisano: 27. svi 2026.
Hi there,
Thank you for your amazing review. It is always great to hear from a return guest.
We are pleased you enjoyed the facilities, amenities and atmosphere for families throughout your stays!
As well as the level of service our staff provide. We will be sure to pass this on.
We look forward to welcoming you again for another great stay!
Kind regards,
Turtle Beach Resort.
Thank you for your amazing review. It is always great to hear from a return guest.
We are pleased you enjoyed the facilities, amenities and atmosphere for families throughout your stays!
As well as the level of service our staff provide. We will be sure to pass this on.
We look forward to welcoming you again for another great stay!
Kind regards,
Turtle Beach Resort.
Obitelji
Napisano: 10. kol 2026.
Boravak: kol, 2026
Resort is only suitable for families with young children - definitely not suitable for group bookings or elderly people
Pros:
*Apartments are inexpensive (however you do get what you pay for - please see below).
*Reservations team were amazing in helping us book our holiday. They were always prompt in responding to emails about our group booking and helpful with information about things to do whilst on the Gold Coast.
*The pool areas are nice as is The Deck restaurant and bar.
*The gardens are amazing and are extremely well maintained.
*This resort is really only suitable for families with young children.
*Tram and bus stops are out the front of the resort - easy access therefore to Pacific Fair and Surfers Paradise.
*Walking distance to the beach.
*Supermarket and chemist within walking distance.
*Resort does have its own shuttle bus (however it requires bookings and can be expensive if you are a group). It is much, much cheaper to use the public transport system if you can.
Cons:
*The standard apartments are out dated and are in desperate need of repairs and refurbishing. I would definitely recommend paying extra for the superior apartment option.
*Bed linen is thin and there are no extra blankets in the rooms.
*This resort is not suitable for group bookings. We were a group booking of 22 (6 apartments) and despite being reassured on several occasions by the reservations staff that we would be placed together, upon check in we were advised by reception staff that all 6 of our apartments were spread across the whole resort and nowhere near each other. Would definitely not recommend staying here if you are a group booking and want to be together.
*Whilst there are several BBQ areas in the resort, they are not big enough for groups more than 8.
*This resort is definitely not suitable for older people or people with mobility issues. We were celebrating our parents 80th birthday and despite knowing this, my parents were initially placed in a 1 bedroom apartment on the third floor. There are no lifts so they needed to take 6 flights of stairs every time they needed to get to their room. Reception were able to move them to a ground floor apartment on our request however this apartments bathroom had a shower over a bath which my parents were unable to get into. Again we contacted reception who advised that ALL of the one bedroom apartments in the resort have this configuration and that to get a walk in shower my parents would need to pay extra for a two bedroom apartment despite not needing the extra bedroom.
*Reception staff, while friendly, seemed inexperienced and confused on the occasions that we dealt with them. Bookings for the resort bus that had been made months prior and paid for were not in the system. There is clearly no communication whatsoever between the reservations team and the reception staff.
*Apartments are inexpensive (however you do get what you pay for - please see below).
*Reservations team were amazing in helping us book our holiday. They were always prompt in responding to emails about our group booking and helpful with information about things to do whilst on the Gold Coast.
*The pool areas are nice as is The Deck restaurant and bar.
*The gardens are amazing and are extremely well maintained.
*This resort is really only suitable for families with young children.
*Tram and bus stops are out the front of the resort - easy access therefore to Pacific Fair and Surfers Paradise.
*Walking distance to the beach.
*Supermarket and chemist within walking distance.
*Resort does have its own shuttle bus (however it requires bookings and can be expensive if you are a group). It is much, much cheaper to use the public transport system if you can.
Cons:
*The standard apartments are out dated and are in desperate need of repairs and refurbishing. I would definitely recommend paying extra for the superior apartment option.
*Bed linen is thin and there are no extra blankets in the rooms.
*This resort is not suitable for group bookings. We were a group booking of 22 (6 apartments) and despite being reassured on several occasions by the reservations staff that we would be placed together, upon check in we were advised by reception staff that all 6 of our apartments were spread across the whole resort and nowhere near each other. Would definitely not recommend staying here if you are a group booking and want to be together.
*Whilst there are several BBQ areas in the resort, they are not big enough for groups more than 8.
*This resort is definitely not suitable for older people or people with mobility issues. We were celebrating our parents 80th birthday and despite knowing this, my parents were initially placed in a 1 bedroom apartment on the third floor. There are no lifts so they needed to take 6 flights of stairs every time they needed to get to their room. Reception were able to move them to a ground floor apartment on our request however this apartments bathroom had a shower over a bath which my parents were unable to get into. Again we contacted reception who advised that ALL of the one bedroom apartments in the resort have this configuration and that to get a walk in shower my parents would need to pay extra for a two bedroom apartment despite not needing the extra bedroom.
*Reception staff, while friendly, seemed inexperienced and confused on the occasions that we dealt with them. Bookings for the resort bus that had been made months prior and paid for were not in the system. There is clearly no communication whatsoever between the reservations team and the reception staff.
Odgovor hotela
Napisano: 10. kol 2026.
Hi Jennie,
Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that our Reservations Team were helpful throughout the booking process, and that you enjoyed our pool areas, Deck restaurant and bar, beautifully maintained gardens and convenient location.
We’re sorry, however, that your group’s experience did not meet expectations, particularly given that you were visiting to celebrate your parents’ 80th birthdays. We understand how disappointing it would have been to find your apartments spread throughout the resort after being advised that your group would be accommodated together. We will certainly pass this feedback on to the relevant teams, particularly regarding communication between Reservations and Reception.
We also apologise for the difficulties your parents experienced with the stairs and bathroom configuration. We understand that accessibility and ease of movement were particularly important for your group, and we’re sorry that the accommodation provided did not meet their needs. We appreciate your feedback regarding the one-bedroom apartments and will ensure this is considered when reviewing how we communicate our room configurations and accessibility options to guests.
We’re disappointed to hear that the condition of the standard apartments and availability of additional bedding did not meet your expectations. Your comments regarding the BBQ facilities and suitability for larger groups are also appreciated and will be shared with the relevant team.
Thank you again for your feedback. While we’re disappointed that the resort was not the right fit for your group, your comments provide valuable insight into areas where we can improve both the guest experience and communication prior to arrival.
We hope to have the chance to welcome you again.
Kind regards,
Turtle Beach Resort.
Thank you for taking the time to share such detailed feedback with us. We’re pleased to hear that our Reservations Team were helpful throughout the booking process, and that you enjoyed our pool areas, Deck restaurant and bar, beautifully maintained gardens and convenient location.
We’re sorry, however, that your group’s experience did not meet expectations, particularly given that you were visiting to celebrate your parents’ 80th birthdays. We understand how disappointing it would have been to find your apartments spread throughout the resort after being advised that your group would be accommodated together. We will certainly pass this feedback on to the relevant teams, particularly regarding communication between Reservations and Reception.
We also apologise for the difficulties your parents experienced with the stairs and bathroom configuration. We understand that accessibility and ease of movement were particularly important for your group, and we’re sorry that the accommodation provided did not meet their needs. We appreciate your feedback regarding the one-bedroom apartments and will ensure this is considered when reviewing how we communicate our room configurations and accessibility options to guests.
We’re disappointed to hear that the condition of the standard apartments and availability of additional bedding did not meet your expectations. Your comments regarding the BBQ facilities and suitability for larger groups are also appreciated and will be shared with the relevant team.
Thank you again for your feedback. While we’re disappointed that the resort was not the right fit for your group, your comments provide valuable insight into areas where we can improve both the guest experience and communication prior to arrival.
We hope to have the chance to welcome you again.
Kind regards,
Turtle Beach Resort.
Snimio anonimni putnik
Napisano: 2. kol 2026.
Boravak: srp, 2026
Hi would be nice if staff greet you with a smile. The young lady who looked after my check in accommodated my request to move from a room booked 3 flight of stairs to one that was only one flight.
2nd the nights were cold, more blankets were needed, but housekeeping weren't picking up the phone.
Air con system wasn't functioning right, as I had tried to use the heat button.
Lastly, I understand it's a family friendly resort but I couldn't sleep the first night there, with people staying above us running back n forth loudly?!. Definitely not sound proof. The stay was ok but not something I would book again.
2nd the nights were cold, more blankets were needed, but housekeeping weren't picking up the phone.
Air con system wasn't functioning right, as I had tried to use the heat button.
Lastly, I understand it's a family friendly resort but I couldn't sleep the first night there, with people staying above us running back n forth loudly?!. Definitely not sound proof. The stay was ok but not something I would book again.
Snimio anonimni putnik
Napisano: 18. lip 2026.
Boravak: lip, 2026
Nice Resort however rooms were dirty and the couch smelt like urine. Bathroom had not been cleaned properly and the room smell musty. Average stay.
Snimio anonimni putnik
Napisano: 23. svi 2026.
Boravak: svi, 2026
On arrival, our family suite was clean and well presented. It had all the necessities such as full kitchen, washer, dryer and outdoor amenities. Woolworths and pharmacy is a short 5min walk down the road which made things super convenient.
The staff are very friendly and notified us when our room was ready for check in. Would definitely recommend and book here again next time we are in the Gold coast.
The staff are very friendly and notified us when our room was ready for check in. Would definitely recommend and book here again next time we are in the Gold coast.
Vrlo dobra lokacija
2346 Gold Coast Hwy, Mermaid Beach, 4218, Australija|0,2 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
10:00
Dobro je znati
Kućni ljubimci nisu dopušteni
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