Leonardo Hotel Vienna City West
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Više o hotelu Leonardo Hotel Vienna City West
Leonardo Hotel Vienna City West
Objekt Leonardo Hotel Vienna City West smješten je na odličnoj lokaciji u četvrti 15 Rudolfsheim-Fünfhaus u Beču, na 13 min hoda od znamenitosti Željeznički kolodvor Wien Westbahnhof, 2,4 km od znamenitosti Sportska dvorana Wiener Stadthalle i 2,6 km...
Recenzije od 
Snimio anonimni putnik
Napisano: 25. svi 2026.
Boravak: svi, 2026
Really helpful staff with great connections to public transport. We had a great time in Vienna for Eurovision.
Parovi
Napisano: 23. pro 2025.
Boravak: pro, 2025
One of the worst hotel experiences I have ever had
I stayed at this hotel for one night, and unfortunately the experience was unacceptable from the very beginning. When I entered the room, I was immediately hit by a strong and unpleasant smell. I contacted the reception and asked for a room change, but my request was refused without any real explanation.
The room was clearly not properly cleaned. There were cobwebs all over the walls. When I turned on the hairdryer, it smelled like something was burning, which felt unsafe. The lights in the room were flickering constantly. On the edges of the table and on the decorative tissue box cover, there were visible dried bodily residues, which was absolutely shocking and unhygienic.
When I turned on the air conditioning, large amounts of dust blew out directly into the room, irritating my eyes immediately. I suffer from a dust allergy, and staying in this room was almost a health hazard for me. By the morning, I woke up visibly swollen and had to spend the next day taking allergy medication and eye drops.
Regarding customer service, the situation was just as disappointing. Booking.com practically ignored my complaint and refused to treat it as an official claim, calling it only a “complaint” instead. The hotel stated in messages that they were willing to approve a refund, but only if it was processed through Booking. When I followed this process, I received just over 500 CZK back, which is not even a quarter of the total amount paid.
Overall, this was the worst trip I have ever experienced. Poor hygiene, unsafe room conditions, lack of responsibility from the hotel, and inadequate support from Booking.com. I strongly do not recommend this hotel to anyone, especially people with allergies or health sensitivities.
The room was clearly not properly cleaned. There were cobwebs all over the walls. When I turned on the hairdryer, it smelled like something was burning, which felt unsafe. The lights in the room were flickering constantly. On the edges of the table and on the decorative tissue box cover, there were visible dried bodily residues, which was absolutely shocking and unhygienic.
When I turned on the air conditioning, large amounts of dust blew out directly into the room, irritating my eyes immediately. I suffer from a dust allergy, and staying in this room was almost a health hazard for me. By the morning, I woke up visibly swollen and had to spend the next day taking allergy medication and eye drops.
Regarding customer service, the situation was just as disappointing. Booking.com practically ignored my complaint and refused to treat it as an official claim, calling it only a “complaint” instead. The hotel stated in messages that they were willing to approve a refund, but only if it was processed through Booking. When I followed this process, I received just over 500 CZK back, which is not even a quarter of the total amount paid.
Overall, this was the worst trip I have ever experienced. Poor hygiene, unsafe room conditions, lack of responsibility from the hotel, and inadequate support from Booking.com. I strongly do not recommend this hotel to anyone, especially people with allergies or health sensitivities.
Odgovor hotela
Napisano: 24. pro 2025.
Dear T49660Qmartinz,
Thank you for sharing your feedback with us. We are truly sorry to learn that your stay fell far short of the experience we aim to provide.
We understand how upsetting it is when a room does not meet expectations and when service interactions do not bring reassurance. The comfort, cleanliness, and well-being of our guests are of the utmost importance to our team, and we regret that this was not your impression.
We also appreciate your detailed comments regarding your stay. Insights like yours are important to us, as we are committed to maintaining high standards of accommodation and guest care at all times.
We sincerely hope you will consider giving us another opportunity to better reflect the quality and hospitality for which we strive.
Best regards,
Milica Krojs
Guest Relation Agent
Thank you for sharing your feedback with us. We are truly sorry to learn that your stay fell far short of the experience we aim to provide.
We understand how upsetting it is when a room does not meet expectations and when service interactions do not bring reassurance. The comfort, cleanliness, and well-being of our guests are of the utmost importance to our team, and we regret that this was not your impression.
We also appreciate your detailed comments regarding your stay. Insights like yours are important to us, as we are committed to maintaining high standards of accommodation and guest care at all times.
We sincerely hope you will consider giving us another opportunity to better reflect the quality and hospitality for which we strive.
Best regards,
Milica Krojs
Guest Relation Agent
Parovi
Napisano: 27. svi 2026.
Boravak: svi, 2026
Stay away from. Construction . Noise from cleaning stuff . Not giving the right room I paid
I booked via Agoda . All the websites not saying that there is construction . I paid for superior room that mean bigger and higher floors with city view . I was given not the right room . They downgrade us not upgrade and put me in the room that was not right room . Well we have to move the next day to another room waiting for more than 24 hours someone to come and fix the noise from the a/c and all the lies from the reception no one showed up . ( excuse is one person for 4 hotels ) Next day pack , repack to move to another room that was much bigger ( the room that they did not give to us the first time and what I pay for ).I stayed in room 325 is a night mare or let say day mare . All the noise coming from the cleaning stuff and all day long from morning 8:30 am and when we are back you can’t rest 3:30 to 5:30 noise and corridor full of cleaning cards in front of of our room
On top the morning around 10 am getting ready to pack and leave very loud drilling noise from the construction . Only good was very clean rooms and location .breakfast and cleanliness not so good at breakfast restaurant
On top the morning around 10 am getting ready to pack and leave very loud drilling noise from the construction . Only good was very clean rooms and location .breakfast and cleanliness not so good at breakfast restaurant
Odgovor hotela
Napisano: 8. lip 2026.
Dear Jivkam2005,
Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.
However, we would like to point out that no renovation work is currently taking place at our Leonardo Hotel Vienna City West, nor was any taking place at the time of your stay. We therefore assume that your review was accidentally assigned to the wrong hotel.
We would appreciate it if you could please double-check your details. If you have any questions, we are of course happy to assist you.
Best regards,
Milica Krojs
Guest Relation Agent
Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations.
However, we would like to point out that no renovation work is currently taking place at our Leonardo Hotel Vienna City West, nor was any taking place at the time of your stay. We therefore assume that your review was accidentally assigned to the wrong hotel.
We would appreciate it if you could please double-check your details. If you have any questions, we are of course happy to assist you.
Best regards,
Milica Krojs
Guest Relation Agent
Parovi
Napisano: 15. velj 2026.
Boravak: velj, 2026
Modern and functional hotel away from the center but well connected
The hotel is modern, with friendly reception staff and although away from the center, well connected by metro and tram (station about 5 minutes walk and center 3-4 stops).
Breakfast was not included, it was 18€ and we chose not to take it.
The rooms are well sized, although as a glue I would say that the pillows are uncomfortable and that the shower has no screen, so all the water comes out and the bathroom floor is soaked.
The neighborhood seems not bad, but right outside the metro station at night there are a little weird people.
Breakfast was not included, it was 18€ and we chose not to take it.
The rooms are well sized, although as a glue I would say that the pillows are uncomfortable and that the shower has no screen, so all the water comes out and the bathroom floor is soaked.
The neighborhood seems not bad, but right outside the metro station at night there are a little weird people.
Odgovor hotela
Napisano: 24. velj 2026.
Dear Carmend551,
Thank you for sharing your impressions of Leonardo Vienna City West. We are delighted to hear that you found our hotel modern and appreciated the friendliness of our reception team, as well as the convenient public transport connections.
We regret that certain aspects of the room did not fully meet your expectations. Our aim is to provide comfortable accommodations and a seamless experience, and your comments help us remain attentive to the details that matter to our guests.
We are grateful for your feedback and hope to have the pleasure of welcoming you again for a more enjoyable stay.
Best regards,
Milica Krojs
Guest Relation Agent
Thank you for sharing your impressions of Leonardo Vienna City West. We are delighted to hear that you found our hotel modern and appreciated the friendliness of our reception team, as well as the convenient public transport connections.
We regret that certain aspects of the room did not fully meet your expectations. Our aim is to provide comfortable accommodations and a seamless experience, and your comments help us remain attentive to the details that matter to our guests.
We are grateful for your feedback and hope to have the pleasure of welcoming you again for a more enjoyable stay.
Best regards,
Milica Krojs
Guest Relation Agent
Snimio anonimni putnik
Napisano: 27. sij 2026.
Boravak: sij, 2026
Room was basic but everything we needed. Staff were all extremely friendly and courteous and nothing was a problem for them.
Vrlo dobra lokacija
3-5 Graumanngasse, Rudolfsheim-Fünfhaus, Beč, 1150, Austrija|3,47 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
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Leonardo Hotel Vienna City West: često postavljana pitanja
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