Hotel Kärntnerhof by Keyone
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 10:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Bazen
Lječilište
Za nepušače
Dizalo
Više o hotelu Hotel Kärntnerhof by Keyone
Hotel Kärntnerhof by Keyone
Kärntnerhof je nedavno renovirani hotel smješten u mirnoj dolini, direktno na rijeci Möll u Heiligenblutu, oko 600 metara od centra sela.
Recenzije od 
Obitelji
Napisano: 28. pro 2025.
Boravak: pro, 2025
Nice hotel in a nice location
Very nice hotel in the picturesque valley with an impressive church. A large stream flows at the foot of the hotel which is very nice to hear. We slept the window open because it was very hot in the room, we did not find a way to turn off the heating. The family room is very spacious and comfortable. Separate toilet, bathroom with shower and bathtub. There is a pt kitchen and fridge. However, the kitchen does not allow to prepare food. The pt dej is especially the fresh bread that I love so much ‘kaiser’. The restaurant is fine but the hours too restrictive. We arrived quite late because it took more than 2h15 from the German border , there was perhaps no time to breathe.
The negative is the check out at 10:00. And self check in. Too bad everything's lost.
Our great regret is that we couldn't go to the pool. The ski bus stops in front of the hotel and the center is a few steps away. The bonus: at pt morning we saw the deer from the window of our room
The negative is the check out at 10:00. And self check in. Too bad everything's lost.
Our great regret is that we couldn't go to the pool. The ski bus stops in front of the hotel and the center is a few steps away. The bonus: at pt morning we saw the deer from the window of our room
Parovi
Napisano: 11. kol 2026.
Boravak: kol, 2026
Very disappointing stay – absolutely not what we expected
We stayed here several nights and ended up leaving three nights early. Unfortunately, the hotel did not meet our expectations at all.
Upon arrival it turned out to be a completely self-check-in hotel. There was a long line of guests who had problems with digital check-in and no one was on site to help. Employees walked by without explanation or assistance.
Even more disappointing was that we only discovered on the spot that the restaurant and bar were no longer open. According to the hotel, the external operator had gone bankrupt. However, this was already known before our arrival, but we were not informed about it.
On Booking.com, there was also a presentation of the hotel with photos that even showed four stars at the hotel. When we raised this with the hotel, this was denied.
There was also no normal daily cleaning or room service. For new towels or toilet paper we had to go to another floor ourselves to get this. Again, we were not clearly informed in advance.
The hotel states that the booked service consisted only of an overnight stay with breakfast and therefore refuses to refund the three nights not used. We have contacted you several times about this. On our last email, in which we once again asked for a refund of the three nights not used, we did not receive a response.
For us this was absolutely not a stay as you would expect based on the presentation and the information at the time of booking. The problem is not only that certain amenities are missing, but above all that important changes in the offer were not clearly communicated before our arrival.
We therefore left three nights early and would not personally book here again.
Upon arrival it turned out to be a completely self-check-in hotel. There was a long line of guests who had problems with digital check-in and no one was on site to help. Employees walked by without explanation or assistance.
Even more disappointing was that we only discovered on the spot that the restaurant and bar were no longer open. According to the hotel, the external operator had gone bankrupt. However, this was already known before our arrival, but we were not informed about it.
On Booking.com, there was also a presentation of the hotel with photos that even showed four stars at the hotel. When we raised this with the hotel, this was denied.
There was also no normal daily cleaning or room service. For new towels or toilet paper we had to go to another floor ourselves to get this. Again, we were not clearly informed in advance.
The hotel states that the booked service consisted only of an overnight stay with breakfast and therefore refuses to refund the three nights not used. We have contacted you several times about this. On our last email, in which we once again asked for a refund of the three nights not used, we did not receive a response.
For us this was absolutely not a stay as you would expect based on the presentation and the information at the time of booking. The problem is not only that certain amenities are missing, but above all that important changes in the offer were not clearly communicated before our arrival.
We therefore left three nights early and would not personally book here again.
Skupine
Napisano: 8. srp 2026.
Boravak: srp, 2026
No service/promised was not fulfilled.
Sent from my iPhone It started with the fact that the booking platform was not very user-friendly a few months ago and caused problems.
To have a room available for check-in only at 4 PM (common worldwide at 3 PM) and then having to check out at exactly 10 AM (normally more common at 11 AM) is a bit unusual. Then the nice reception – not just us, but everyone (really everyone) had their problems with the key boxes. In our key box, there was not even a key inside, but a paperclip, and now ???? Thus began the guessing game. We searched the entire building for our room. And lo and behold, the room had a digital input panel ????
So we tried, and lo and behold, open sesame. (At the same time, we also realized that due to the code composition of floor number and room number, anyone could have opened our room (which does not exactly convey a great sense of security). Those from our group who could open their room with a key always had to coordinate where to leave the key when they were in different places. Otherwise, the other could not get in. 1 key for a double room !!!!!!
Room service did not take place from Friday to Saturday even though the door hanger was outside.
The pool area was closed. The terrace was not accessible (door locked supposedly due to rotten boards that did not look rotten).
It seemed that one could not access the sunbathing area either (besides, there were no loungers there at all).
The promised à la carte restaurant was also not available (even though it was previously inquired about at Key One, and it still seemed to be in the folders in the room).
After our group, which consisted of 16 people, gifted the stay to 2 people for a milestone birthday, it was very, very frustrating that the promised services were not fulfilled. Offering services that cannot be accessed is fraud and a provocation for the price one pays.
To have a room available for check-in only at 4 PM (common worldwide at 3 PM) and then having to check out at exactly 10 AM (normally more common at 11 AM) is a bit unusual. Then the nice reception – not just us, but everyone (really everyone) had their problems with the key boxes. In our key box, there was not even a key inside, but a paperclip, and now ???? Thus began the guessing game. We searched the entire building for our room. And lo and behold, the room had a digital input panel ????
So we tried, and lo and behold, open sesame. (At the same time, we also realized that due to the code composition of floor number and room number, anyone could have opened our room (which does not exactly convey a great sense of security). Those from our group who could open their room with a key always had to coordinate where to leave the key when they were in different places. Otherwise, the other could not get in. 1 key for a double room !!!!!!
Room service did not take place from Friday to Saturday even though the door hanger was outside.
The pool area was closed. The terrace was not accessible (door locked supposedly due to rotten boards that did not look rotten).
It seemed that one could not access the sunbathing area either (besides, there were no loungers there at all).
The promised à la carte restaurant was also not available (even though it was previously inquired about at Key One, and it still seemed to be in the folders in the room).
After our group, which consisted of 16 people, gifted the stay to 2 people for a milestone birthday, it was very, very frustrating that the promised services were not fulfilled. Offering services that cannot be accessed is fraud and a provocation for the price one pays.
Parovi
Napisano: 6. ruj 2025.
Boravak: ruj, 2025
Very nice Hotel luxury room
We had a double room room with balcony and ensuite bathroom no. 302 with elevator to reach.
Price very OK for this room.
Very clean and luxurious room.
Entrance large, super large bathroom with see-through window to bedroom, rain shower, beautiful sink.
Living room with large TV, coffee maker, door to balcony.
Bedroom closet, safe, king size bed, access to balcony with 4 chairs.
View: river, mountain.
Hotel ⭐⭐⭐⭐ only bookable through booking site many days people. Breakfast ⭐⭐⭐
Restaurant ⭐⭐ little choice but ok
Staff ⭐⭐⭐⭐ helpful and friendly.
Swimming pool. The restaurant can be closed on Sundays.
The second day we had dinner elsewhere outside Heiligenblut.
Little choice in Heiligenblut except a pizza restaurant.
Price very OK for this room.
Very clean and luxurious room.
Entrance large, super large bathroom with see-through window to bedroom, rain shower, beautiful sink.
Living room with large TV, coffee maker, door to balcony.
Bedroom closet, safe, king size bed, access to balcony with 4 chairs.
View: river, mountain.
Hotel ⭐⭐⭐⭐ only bookable through booking site many days people. Breakfast ⭐⭐⭐
Restaurant ⭐⭐ little choice but ok
Staff ⭐⭐⭐⭐ helpful and friendly.
Swimming pool. The restaurant can be closed on Sundays.
The second day we had dinner elsewhere outside Heiligenblut.
Little choice in Heiligenblut except a pizza restaurant.
Obitelji
Napisano: 20. ožu 2026.
Boravak: stu, 2025
A very bed experience !
poor hotel, terrible staff, I have never met such cold and unfriendly staff in any Tyrol.
The pool area in the middle of winter, unheated, you came from skiing and the water in the pool was cold, the spa area was filthy.
I paid for a room with half board, and in the evening they said they didn't serve dinner!!! There were many families in this situation. I talked to the booking people, because of the hotel's irresponsibility and the theft of the customer, and they are still available on booking!
A very bad experience in this Tyrol! That's probably why it's so cheap!
I do not recommend this hotel for any reason!
The top is still Sudtyrol, where people make the difference!!!
The pool area in the middle of winter, unheated, you came from skiing and the water in the pool was cold, the spa area was filthy.
I paid for a room with half board, and in the evening they said they didn't serve dinner!!! There were many families in this situation. I talked to the booking people, because of the hotel's irresponsibility and the theft of the customer, and they are still available on booking!
A very bad experience in this Tyrol! That's probably why it's so cheap!
I do not recommend this hotel for any reason!
The top is still Sudtyrol, where people make the difference!!!
Izvrsna lokacija
Winkl 3, Heiligenblut, 9844, Austrija|0,77 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
10:00
Dobro je znati
Kućni ljubimci nisu dopušteni
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Hotel Kärntnerhof by Keyone: često postavljana pitanja
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