YUST Antwerp
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Više o hotelu YUST Antwerp
YUST Antwerp
Objekt YUST Antwerp smješten je u Antwerpenu, na 16 min hoda od znamenitosti Željeznički kolodvor Antwerpen-Berchem, te nudi smještaj koji sadrži fitness centar, privatno parkiralište, vrt i zajednički salon.
Napisano: 30. tra 2026.
Boravak: tra, 2026
Comfort luxury and cosiness
Napisano: 19. srp 2026.
Awful stay
Room flooded due to inadequate drainage from shower. At 12 midnight cleaned up myself as unlikely to be a cleaner available, assured the next day would be sorted. It wasn’t and I removed hair from shower to alleviate issue( told cleaner can’t understand English, no excuse ! I have mobility issues awaiting left knee replacement next year, no thought given to me whatsoever.
Don’t trust this hotel to supply a single room as they do not honour the booking.
Odgovor hotela
Napisano: 5. kol 2026.
Thank you for taking the time to share your experience.
We are very sorry to read that your stay did not meet expectations, particularly regarding the concerns you raised about your booking and the drainage issue in the room. We understand how frustrating this must have been.
We regret that you felt unsupported throughout your visit, particularly given the mobility challenges you mentioned.
Thank you for bringing these matters to our attention. We will review your comments internally as we continue to improve our guest experience.
We hope to welcome you again in the future.
All the best,
TEAM YUST
Napisano: 1. svi 2026.
Boravak: tra, 2026
Napisano: 27. tra 2026.
Boravak: ožu, 2026
Insufficient communication about pricing and customer service experience at Yust
The problem is that the total price was nowhere clearly stated on the map. We have relied entirely on the information given to us by the hotel and assumed that it was correct.
However, at the time of payment, the bill appeared to have risen to 80 euros for a brunch for two people. For students this is a considerable amount and not really affordable, especially considering the information we had received in advance.
Although the staff eventually acknowledged that a communication error had occurred, Yust refused to provide a refund or compensation. In addition, the responsibility was placed on us and the facts were partially denied, which we found to be very unfortunate and unprofessional.
This experience has reduced my confidence in Yust customer service. Clear and correct communication on prices is, in my view, essential to avoid such situations in the future.
Odgovor hotela
Napisano: 26. svi 2026.
Bedankt voor uw feedback.
Het spijt ons dat u uw bezoek op deze manier heeft ervaren. Na intern nazicht hebben wij vastgesteld dat de prijs van onze brunch al geruime tijd ongewijzigd is en heel gemakkelijk en transparant op onze website wordt vermeld.
Wij begrijpen dat er mogelijk een misverstand is ontstaan tijdens de bediening. De uiteindelijke rekening werd echter opgesteld volgens de geldende prijzen van de bestelde en geconsumeerde gerechten en dranken. Om die reden hebben wij geen terugbetaling kunnen voorzien.
Met vriendelijke groet,
TEAM YUST
Napisano: 2. ožu 2026.
Boravak: velj, 2026
Izvrsna lokacija
Coveliersstraat 6, Berchem, 2018, Belgija|0,44 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.

