Hotel Marinela Sofia

Name: Hotel Marinela Sofia
Address: 100 James Bourchier Blvd, Sofija, 1407, Bugarska, Sofija, 1407, Bugarska

+ 166

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Korisne informacije

Prijava od:	15:00
Odjava prije:	12:00
Kućni ljubimci	Kućni ljubimci dopušteni uz dodatnu naknadu

Usluge

Wi-Fi veza

Parking

Klimatizacija

Shuttle prijevoz do zračne luke

Bazen

Centar za fitness

Više o hotelu Hotel Marinela Sofia

Hotel Marinela Sofia

Set а 20-minute drive from Sofia Airport, the newly redesigned Hotel Marinela Sofia features an indoor pool, 6 restaurants, 4 bars, a fitness club, and scenic city and mountain views.

Recenzije od

Spomenuli putnici

Snimio anonimni putnik

Napisano: 1. lis 2026.

Boravak: ruj, 2026

Amazing hotel, a great Gym but just the bathroom needs a refurbish.

Parovi

Napisano: 1. ruj 2026.

Boravak: srp, 2026

This is how to ruin a previously tastfully designed hotel

The lobby of the hotel has to be the most awful pile up of kitch and junk I have ever seen. Ditto the rooms.

Skupine

Napisano: 13. kol 2026.

Boravak: kol, 2026

Lobby bar service

The hotel itself looks impressive, but unfortunately, the service is absolutely unacceptable for a five-star property.
The staff are clearly not up to the standards expected of a hotel of this category. In fact, some of their behaviour was so unprofessional that the management should seriously consider whether these employees are suitable to work in a five-star environment.
When we asked the staff at the lounge bar to rearrange a table, they reacted with obvious irritation and made us feel as though we were an inconvenience simply for making a perfectly reasonable request. This is completely unacceptable in a five-star hotel, where courtesy and professionalism should be the bare minimum.
The following evening, another member of staff was talking to us while smoking and repeatedly blowing cigarette smoke directly into our faces. This is not only extremely rude but totally unacceptable behaviour for hotel staff dealing with guests.
There were six of us, yet only four dishes were served. We had to wait an unreasonable amount of time for the remaining two. We also asked for water and were served boiling-hot water instead. These are basic elements of service that should never go wrong in a five-star hotel.
The contrast between the impressive appearance of the hotel and the appalling level of service is astonishing.
Quite frankly, this was not five-star service, not even close. The attitude, professionalism and basic level of customer care were more appropriate for a zero-star establishment. If the management genuinely wants to maintain a five-star reputation, the staff's attitude and level of service need to be completely overhauled.

Parovi

Napisano: 10. kol 2026.

Boravak: kol, 2026

Advance payment

Payment for the stay was requested in advance. At the reception there were two girls who asked for payment. Never happened in any hotel. Aside from the fact that we paid for a 4-star hotel and it had absolutely nothing of a 4-star, calling it 3 stars is a compliment. The only note of praise is for the restaurant, the waiter was an exquisite person.

Skupine

Napisano: 14. srp 2026.

Boravak: lip, 2026

A service disaster in a beautiful 5-star hotel

On June 5th, we were on the Nautalia Cultural Routes trip at this hotel; I must say that the hotel was beautiful and 5-star, but the service and staff attention were abysmal. In most of the rooms, the sheets were dirty; after complaining and waiting more than an hour, they changed their rooms, and more sheets were not only dirty but also stained with blood. This happened to about 10 people in the group; there were 37 of us. At dinner, we had water included, but when asking for beer, wine, or soft drinks, they told us all that they could not give us anything, not even if we paid for it. In short, a service disaster. On the return trip, we did not go back to this hotel, and they took us to the Hilton, which was very good, clean, and without problems.