Santiago Marriott Hotel
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Santiago Marriott Hotel
Santiago Marriott Hotel
Samo 300 metara od trgovačkog centra Parque Arauco, Santiago Marriott Chile jedna je od najviših zgrada u Santiagu. Nudi sobe s 5 zvjezdica s LCD televizorima i pogledom na planine, 3 restorana i vanjski bazen.
Recenzije od 
Parovi
US
Napisano: 7. lip 2026.
Boravak: lip, 2026
A good hotel
I think there's a difference between a good hotel and a great hotel. This place falls in the good category. Would I go to it again, absolutely. For us it was nice that the place was next to a mall and grocery store. Made for an ideal home base while in Santiago. The hotel is showing its age and probably needs a little refurbishing.
Poslovni putnici
Napisano: 29. ožu 2026.
Boravak: ožu, 2026
Well located. Good hotel. Requires renovation
Very well located meters from Parque Arauco shopping. I have visited it on several occasions and it shows the passage of time. Rooms well with good views. They're wide. Complimentary coffee but with some complexity two of this located without electrical connection, so you have to remove it from the furniture and find a place to plug it. Good white linen with excellent towels. Friendly staff. Slow check in and check out. Breakfast has a lot of variety but coffee is quite regular. Since we went as a group and had breakfast included, in the middle of it, they brought us an account to sign and fill with our data in the amount of 0.00 Chilean pesos in a leather folder that passes from table to table (unhygienic). I asked him what was the point of signing that account free of charge. He couldn’t answer more than “it’s for control.” On admission we are taken the room data.
A deposit of US$ 100 is debited on admission. They debit it.
The salons have details of lack of maintenance.
Broadly fine, but requires investment and renovation
A deposit of US$ 100 is debited on admission. They debit it.
The salons have details of lack of maintenance.
Broadly fine, but requires investment and renovation
Odgovor hotela
Napisano: 30. ožu 2026.
Estimado huésped,
Muchas gracias por tomarse el tiempo de compartirnos su detallada experiencia y por elegirnos en reiteradas ocasiones. Valoramos sinceramente sus comentarios, ya que nos permiten identificar tanto nuestros aciertos como las áreas en las que debemos seguir mejorando.
Nos alegra saber que destacó nuestra ubicación, la amplitud de las habitaciones, las vistas, la calidad de la ropa blanca y toallas, así como la amabilidad de nuestro equipo. Al mismo tiempo, lamentamos los inconvenientes que menciona respecto a los tiempos de check-in y check-out, algunos aspectos operativos del desayuno, el manejo administrativo durante su estadía en grupo y ciertos detalles de mantenimiento en salones y habitaciones. Sus observaciones ya han sido compartidas con las áreas correspondientes para su revisión y mejora.
Con respecto al estado general del hotel, queremos comentarle que en enero de este año hemos iniciado un proceso integral de renovación de nuestras habitaciones, el cual está planificado para desarrollarse en un período aproximado de 18 meses. Este proyecto tiene como objetivo modernizar nuestras instalaciones y elevar aún más el nivel de confort y experiencia de nuestros huéspedes.
Agradecemos nuevamente su honestidad y preferencia, y esperamos tener la oportunidad de recibirlo nuevamente para que pueda apreciar estas mejoras y brindarle una experiencia aún más satisfactoria.
Atentamente,
Muchas gracias por tomarse el tiempo de compartirnos su detallada experiencia y por elegirnos en reiteradas ocasiones. Valoramos sinceramente sus comentarios, ya que nos permiten identificar tanto nuestros aciertos como las áreas en las que debemos seguir mejorando.
Nos alegra saber que destacó nuestra ubicación, la amplitud de las habitaciones, las vistas, la calidad de la ropa blanca y toallas, así como la amabilidad de nuestro equipo. Al mismo tiempo, lamentamos los inconvenientes que menciona respecto a los tiempos de check-in y check-out, algunos aspectos operativos del desayuno, el manejo administrativo durante su estadía en grupo y ciertos detalles de mantenimiento en salones y habitaciones. Sus observaciones ya han sido compartidas con las áreas correspondientes para su revisión y mejora.
Con respecto al estado general del hotel, queremos comentarle que en enero de este año hemos iniciado un proceso integral de renovación de nuestras habitaciones, el cual está planificado para desarrollarse en un período aproximado de 18 meses. Este proyecto tiene como objetivo modernizar nuestras instalaciones y elevar aún más el nivel de confort y experiencia de nuestros huéspedes.
Agradecemos nuevamente su honestidad y preferencia, y esperamos tener la oportunidad de recibirlo nuevamente para que pueda apreciar estas mejoras y brindarle una experiencia aún más satisfactoria.
Atentamente,
Parovi
Napisano: 24. tra 2026.
Boravak: tra, 2026
Good consistent Marriott property
The room was good. I had access to the concierge lounge which was very good and convenient. Our breakfast was included and we could use the lounge or the restaurant. We finally went to the restaurant for breakfast and it was great big selection and good service. The concierge service was a little lacking maybe because our Spanish is very limited but they tried to sell us on one of their drivers for a tour and we spoke to him but it was not at all what we were looking for he seemed t say he could do any tour which meant he could drive us. We booked our own tours. I did get a late checkout 4 as a titanium member but could not get any later. The gym was small but good. We did go to the top floor for a drink after dinner one night for the view which was nice but the drinks were expensive. Location was good within a few blocks there were lots of really good restaurants which we walked to. There is also a huge mall that is only a few blocks away. There were a few glitches with the room like a blinking light, they let not leaving washcloths and the tv didn’t work the entire time even though they worked in it. There were cords hanging down from the tv that looked ugly too and they never fixed that. Overall a good property might stay again for location.
Poslovni putnici
Napisano: 14. tra 2026.
Boravak: tra, 2026
LACK OF CLEANING SERVICE
Second time in this hotel and never again !!, I am a partner of the chain and use its emblems in several countries, on the 14/04 I left the room at 07:50, returning at 17:00 hours finding without performing the cleaning of the room. THIS SITUATION SPEAKS FOR ITSELF OF THE TYPE OF MANAGEMENT OF THE HOTEL AND THE LACK OF CARE IN BASICS.
In making the claim to whoever pointed me out as supervisor, I showed a lack of commitment to the impressive problem.
In making the claim to whoever pointed me out as supervisor, I showed a lack of commitment to the impressive problem.
Odgovor hotela
Napisano: 17. tra 2026.
Estimado huésped,
Lamentamos profundamente conocer su experiencia y la decepción ocasionada durante su estadía, especialmente considerando que es socio de la cadena y ha confiado en nuestros servicios en distintos países. Situaciones como la que nos describe el día 14/04, al no encontrarse realizada la limpieza de su habitación tras su regreso a las 17:00 hrs, no representan en absoluto los estándares de servicio y cuidado que buscamos ofrecer.
Asimismo, lamentamos sinceramente la percepción generada al momento de realizar su reclamo, así como la falta de compromiso que usted señala por parte de nuestro personal. Comprendemos que este tipo de experiencias resultan especialmente frustrantes y valoramos que nos las haya comunicado con total franqueza.
Sus comentarios han sido debidamente registrados y serán revisados con los equipos correspondientes, ya que constituyen una oportunidad clave para reforzar nuestros procesos y el nivel de atención que merecen nuestros huéspedes, especialmente quienes forman parte de nuestro programa de fidelización.
Le ofrecemos nuestras más sinceras disculpas y agradecemos que haya compartido su opinión con nosotros.
Atentamente,
Lamentamos profundamente conocer su experiencia y la decepción ocasionada durante su estadía, especialmente considerando que es socio de la cadena y ha confiado en nuestros servicios en distintos países. Situaciones como la que nos describe el día 14/04, al no encontrarse realizada la limpieza de su habitación tras su regreso a las 17:00 hrs, no representan en absoluto los estándares de servicio y cuidado que buscamos ofrecer.
Asimismo, lamentamos sinceramente la percepción generada al momento de realizar su reclamo, así como la falta de compromiso que usted señala por parte de nuestro personal. Comprendemos que este tipo de experiencias resultan especialmente frustrantes y valoramos que nos las haya comunicado con total franqueza.
Sus comentarios han sido debidamente registrados y serán revisados con los equipos correspondientes, ya que constituyen una oportunidad clave para reforzar nuestros procesos y el nivel de atención que merecen nuestros huéspedes, especialmente quienes forman parte de nuestro programa de fidelización.
Le ofrecemos nuestras más sinceras disculpas y agradecemos que haya compartido su opinión con nosotros.
Atentamente,
Poslovni putnici
Napisano: 25. ožu 2026.
Boravak: ožu, 2026
The hotel feels outdated and poorly maintained,
I had a very disappointing stay at the Marriott Santiago. For a hotel that charges over $400 per night and claims to be a five-star property, the level of maintenance and cleanliness was far below expectations.
The room was visibly dirty. There were spider webs and even a spider next to the headboard of the bed. The wallpaper was old, peeling, and covered in dust. The air conditioning unit was outdated, extremely noisy, and the vent was full of dirt. The floor was not properly cleaned, and the plumbing was old and very loud. The bathroom drains clogged repeatedly during my stay.
The hallways were also in poor condition, with old, swollen wallpaper that made the entire hotel feel neglected and poorly maintained.
Service details were equally disappointing. At one point I was given a yogurt “to go” with only a fork and knife because the hotel didn’t have a spoon available. In the rooms, basic amenities such as tea and coffee were not replenished unless specifically requested.
During an event at the hotel, the restrooms near the ballroom became clogged, forcing guests to wait in long lines just to use the bathroom. This created an uncomfortable situation during what should have been a well-managed event.
Overall, the property feels outdated, poorly maintained, and far from what one would expect from a five-star Marriott hotel. Charging more than $400 per night for facilities in this condition is simply unacceptable. A very disappointing experience.
The room was visibly dirty. There were spider webs and even a spider next to the headboard of the bed. The wallpaper was old, peeling, and covered in dust. The air conditioning unit was outdated, extremely noisy, and the vent was full of dirt. The floor was not properly cleaned, and the plumbing was old and very loud. The bathroom drains clogged repeatedly during my stay.
The hallways were also in poor condition, with old, swollen wallpaper that made the entire hotel feel neglected and poorly maintained.
Service details were equally disappointing. At one point I was given a yogurt “to go” with only a fork and knife because the hotel didn’t have a spoon available. In the rooms, basic amenities such as tea and coffee were not replenished unless specifically requested.
During an event at the hotel, the restrooms near the ballroom became clogged, forcing guests to wait in long lines just to use the bathroom. This created an uncomfortable situation during what should have been a well-managed event.
Overall, the property feels outdated, poorly maintained, and far from what one would expect from a five-star Marriott hotel. Charging more than $400 per night for facilities in this condition is simply unacceptable. A very disappointing experience.
Odgovor hotela
Napisano: 25. ožu 2026.
Dear Guest,
Thank you very much for taking the time to share your detailed feedback. We are truly sorry for the disappointing experience you had during your stay with us. What you describe is far from the standards we aim to provide, and we sincerely regret that your visit did not reflect the quality and comfort you rightfully expected.
We would like to share that, as of January this year, the hotel began a full renovation of all guest rooms and public areas. This comprehensive project is estimated to be completed within approximately 18 months. Many of the issues you mentioned—such as the condition of the wallpaper, plumbing, air conditioning units, and overall room maintenance—are precisely what this renovation is intended to resolve.
That said, the renovation does not excuse the lapses in cleanliness and basic service you encountered. Cleanliness should always meet the highest standards, regardless of the property’s renovation status. Please rest assured that your comments have been reported directly to our Housekeeping Manager so immediate corrective measures can be taken to prevent situations like this from happening again.
We truly appreciate your feedback, as it helps us improve and deliver the level of hospitality our guests deserve. We hope you might consider giving us another opportunity in the future to provide you with a much better and renewed experience.
Warm regards,
Thank you very much for taking the time to share your detailed feedback. We are truly sorry for the disappointing experience you had during your stay with us. What you describe is far from the standards we aim to provide, and we sincerely regret that your visit did not reflect the quality and comfort you rightfully expected.
We would like to share that, as of January this year, the hotel began a full renovation of all guest rooms and public areas. This comprehensive project is estimated to be completed within approximately 18 months. Many of the issues you mentioned—such as the condition of the wallpaper, plumbing, air conditioning units, and overall room maintenance—are precisely what this renovation is intended to resolve.
That said, the renovation does not excuse the lapses in cleanliness and basic service you encountered. Cleanliness should always meet the highest standards, regardless of the property’s renovation status. Please rest assured that your comments have been reported directly to our Housekeeping Manager so immediate corrective measures can be taken to prevent situations like this from happening again.
We truly appreciate your feedback, as it helps us improve and deliver the level of hospitality our guests deserve. We hope you might consider giving us another opportunity in the future to provide you with a much better and renewed experience.
Warm regards,
Vrlo dobra lokacija
Av. Kennedy, 5741, Santiago de Chile, 8320000, Čile|7,83 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
u dobi od 13 g. ili starije
23 € (CLP23.297) po osobi po noćenju
u dobi od 12 g. ili mlađe
Besplatno
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Opcije doručka
Zapadnjački doručak, Američki doručak, Bezglutenski doručak, Veganski doručak, Vegetarijanski doručak
Cijena doručka
21 € (oko 22.000 CLP osobi)
Vrijeme doručka
Pon – ned od 06:30 do 10:30
When traveling with pets, please note that an extra charge of USD 30 per pet, per stay applies. Please note that only 2 pets with a maximum weight of 10 kg are allowed per room.
Chilean citizens will be charged an additional 19% value added tax. Please note that foreign guests do not need to pay this tax if they show their passports, immigration cards (issued within the past 90 days), and a non-Chilean credit card.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
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Santiago Marriott Hotel: često postavljana pitanja
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