Hotel Kingstone
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Klimatizacija
Centar za fitness
Lječilište
Restoran
Za nepušače
Recenzije od 
Parovi
SE
Napisano: 4. srp 2026.
Boravak: srp, 2026
Fantastic!
A fresh hotel on top which gives you a great view! We chose sea view which is recommended as the rooms are on slightly different levels.
Nice pool area. Very good breakfast!
Very friendly and helpful staff. Even if not everyone speaks so good English, they try in the best way. The reception staff speak excellent English! The hotel has a tunnel under the busy road so you can easily reach restaurants and the public beach.
From the hotel you can walk about 15 minutes to reach either Sveti Stefan beach or Kamenovo beach club which are both lovely to hang out at.
To keep in mind, however, is that the elevator is missing in part of the hotel so there are stairs they apply but only 2 floors.
Nice pool area. Very good breakfast!
Very friendly and helpful staff. Even if not everyone speaks so good English, they try in the best way. The reception staff speak excellent English! The hotel has a tunnel under the busy road so you can easily reach restaurants and the public beach.
From the hotel you can walk about 15 minutes to reach either Sveti Stefan beach or Kamenovo beach club which are both lovely to hang out at.
To keep in mind, however, is that the elevator is missing in part of the hotel so there are stairs they apply but only 2 floors.
Obitelji
Napisano: 11. lip 2026.
Boravak: lip, 2026
Shame and disappointment
I chose Kingston Hotel in Budva based on its ratings and recommendations on Booking.com and Google Maps. Unfortunately, my experience was completely different from what was advertised.
This was not one isolated issue but a combination of poor service, questionable decisions, and what I consider a serious failure by management to address legitimate guest concerns.
The breakfast selection was significantly worse than expected. The choice was limited, items regularly ran out, and guests were often left waiting for them to be replenished.
The most alarming issue was finding mouldy fruit on display. When I approached the fruit section, I noticed visible mould on several pieces of fruit, including oranges. This should never happen in any hotel that takes food safety seriously.
What upset me most involved my child.
One morning my child felt unwell and was unable to come downstairs for breakfast. I informed staff in advance and politely asked for either a simple takeaway breakfast or even an empty container so I could bring some food to the room.
I was refused.
Later, hotel representatives attempted to justify this refusal by referring to “hygiene regulations” and policies prohibiting food from being taken from the buffet.
In my opinion, this was simply an excuse. I was making a reasonable request concerning a child staying in the hotel. If hygiene had genuinely been the concern, staff could easily have offered an alternative such as bringing breakfast to the room, preparing a separate plate, or providing a container.
Instead, I was simply refused.
The room safe was another major frustration. Despite receiving instructions from reception staff, I was never able to make it function properly. Guests are expected to locate hidden buttons, perform reset procedures, enter codes in a particular sequence, and even then the safe remains unreliable.
I genuinely do not understand why management chose such an unnecessarily complicated system instead of standard hotel safes that travellers already know how to use.
The same applies to the bathroom door lock. Instead of a simple and reliable lock, the hotel uses a magnetic mechanism that is inconvenient and unreliable. Something as basic as using a bathroom should not become an exercise in trial and error.
What transformed disappointment into genuine frustration, however, was the response from management.
After I formally reported these issues, my complaint was handled by Ms. Milena Raicevic, Sales Manager.
In my personal opinion, the way she handled this situation represents a complete failure of hotel management.
Even after management acknowledged my complaints, no meaningful attempt was made to resolve the issues or compensate for the inconvenience experienced during my stay.
More surprisingly, while I was speaking with a receptionist about my concerns and asking for management contact details, Ms. Raicevic was standing nearby. She never introduced herself, never approached me directly, and never attempted to discuss my concerns.
Instead, she spoke to the receptionist about me while I was standing there, referring to me in the third person as though I were not even present.
I found this behaviour deeply disrespectful and unprofessional. A manager should engage directly with dissatisfied guests and attempt to resolve their concerns.
To be completely honest, I was left with the impression that either Ms. Raicevic does not care very much about hotel guests, or that her experience in hospitality is extremely limited.
For me, this became symbolic of the entire stay: problems were acknowledged but not resolved, complaints were heard but not meaningfully addressed, and feedback resulted in no meaningful action.
By the end of my stay, I was left with the clear impression that guest satisfaction is not a genuine priority here.
For the price being charged, I simply did not see the value or quality.
Based on my experience, I cannot recommend Kingston Hotel and would strongly encourage travellers to consider alternative options.
This was not one isolated issue but a combination of poor service, questionable decisions, and what I consider a serious failure by management to address legitimate guest concerns.
The breakfast selection was significantly worse than expected. The choice was limited, items regularly ran out, and guests were often left waiting for them to be replenished.
The most alarming issue was finding mouldy fruit on display. When I approached the fruit section, I noticed visible mould on several pieces of fruit, including oranges. This should never happen in any hotel that takes food safety seriously.
What upset me most involved my child.
One morning my child felt unwell and was unable to come downstairs for breakfast. I informed staff in advance and politely asked for either a simple takeaway breakfast or even an empty container so I could bring some food to the room.
I was refused.
Later, hotel representatives attempted to justify this refusal by referring to “hygiene regulations” and policies prohibiting food from being taken from the buffet.
In my opinion, this was simply an excuse. I was making a reasonable request concerning a child staying in the hotel. If hygiene had genuinely been the concern, staff could easily have offered an alternative such as bringing breakfast to the room, preparing a separate plate, or providing a container.
Instead, I was simply refused.
The room safe was another major frustration. Despite receiving instructions from reception staff, I was never able to make it function properly. Guests are expected to locate hidden buttons, perform reset procedures, enter codes in a particular sequence, and even then the safe remains unreliable.
I genuinely do not understand why management chose such an unnecessarily complicated system instead of standard hotel safes that travellers already know how to use.
The same applies to the bathroom door lock. Instead of a simple and reliable lock, the hotel uses a magnetic mechanism that is inconvenient and unreliable. Something as basic as using a bathroom should not become an exercise in trial and error.
What transformed disappointment into genuine frustration, however, was the response from management.
After I formally reported these issues, my complaint was handled by Ms. Milena Raicevic, Sales Manager.
In my personal opinion, the way she handled this situation represents a complete failure of hotel management.
Even after management acknowledged my complaints, no meaningful attempt was made to resolve the issues or compensate for the inconvenience experienced during my stay.
More surprisingly, while I was speaking with a receptionist about my concerns and asking for management contact details, Ms. Raicevic was standing nearby. She never introduced herself, never approached me directly, and never attempted to discuss my concerns.
Instead, she spoke to the receptionist about me while I was standing there, referring to me in the third person as though I were not even present.
I found this behaviour deeply disrespectful and unprofessional. A manager should engage directly with dissatisfied guests and attempt to resolve their concerns.
To be completely honest, I was left with the impression that either Ms. Raicevic does not care very much about hotel guests, or that her experience in hospitality is extremely limited.
For me, this became symbolic of the entire stay: problems were acknowledged but not resolved, complaints were heard but not meaningfully addressed, and feedback resulted in no meaningful action.
By the end of my stay, I was left with the clear impression that guest satisfaction is not a genuine priority here.
For the price being charged, I simply did not see the value or quality.
Based on my experience, I cannot recommend Kingston Hotel and would strongly encourage travellers to consider alternative options.
Skupine
Napisano: 25. tra 2026.
Бесплатная парк овка на улице, в гараже 10 евро. Сложная навигация внутри отеля. Вроде все новое, но слабовато. Персонал очень приветливый. Завтраки слабые, выбор небольшой. Номера маленькие, на балконе не развернуться. Спа только по записи, на 5 человек и максимум на час. Вернуться не хочется.
Lokacija
Przno bb, Pržno, 85310, Crna Gora|0,16 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci nisu dopušteni
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