Doubletree By Hilton Mangroovy El Gouna Resort
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
Lječilište
Više o hotelu Doubletree By Hilton Mangroovy El Gouna Resort
Doubletree By Hilton Mangroovy El Gouna Resort
Objekt Doubletree By Hilton Mangroovy El Gouna Resort nalazi se u Hurghadi, na 7 min hoda od znamenitosti Plaža Mangroovy, te nudi smještaj koji sadrži vanjski bazen, besplatno privatno parkiralište, fitness centar i privatnu plažu.
Recenzije od 
Parovi
Napisano: 29. kol 2026.
Boravak: kol, 2026
THE BEST
Khalid Mahmoud in the restaurant and Mohammed Ezz in the pool bar were the best!!!
Definitely recommend! And big boss Mohamed Helmi was great!
Definitely recommend! And big boss Mohamed Helmi was great!
Parovi
Napisano: 29. kol 2026.
Boravak: kol, 2026
Booking Issues, Poor Service and Excursion Problems
Unfortunately, our experience at this hotel was very disappointing, particularly considering this was meant to be a relaxing holiday. In our opinion, the hotel does not meet the standard we would expect from a 5-star hotel.
When we arrived, the hotel was not aware of our booking, despite us having already paid for our holiday through easyJet. This caused a great deal of stress and uncertainty, as we were even told that if the issue was not resolved, we may have to pay for our accommodation again ourselves.
We contacted easyJet several times to try to resolve the situation, which resulted in us wasting a significant amount of our holiday dealing with an issue that was not our fault.
We were particularly frustrated by the communication from reception. The first receptionist we spoke to told us that they had been unable to get through to our travel agents to confirm our booking. However, when we returned later, the same receptionist then asked us who our travel agents were. This was extremely confusing, as we had already been told by this same receptionist that they had attempted to contact them.
What made this even more concerning was that other receptionists we spoke to told us that we needed to contact our travel agents ourselves because they had never heard of them before.
Our travel agents had in fact contacted the hotel numerous times while we were trying to resolve the situation. At one point, we spent over an hour waiting in the hotel lobby while trying to get the issue sorted. During this time, staff repeatedly told us that they had received no communication from our travel agents.
We asked numerous times whether the hotel had received any emails or communication. Eventually, I asked if they could check their emails in front of me. When they did, they found that two emails from our travel agents had been received almost immediately after I had contacted the travel agents myself.
This was particularly frustrating because we had repeatedly asked staff to check whether there had been any communication, yet the emails did not appear to have been monitored. Had the emails been checked when we initially asked, it could potentially have saved us a significant amount of time and stress.
The conflicting information we received from different members of reception, along with the lack of monitoring of the hotel’s communication, left us extremely confused and frustrated. We felt that we were having to repeatedly chase the hotel and our travel agents ourselves to resolve a booking issue that was not our responsibility.
We were also locked out of our room numerous times during our stay, rather than this being a one-off occurrence. Each time, we had to return to reception and speak with staff to regain access. This was extremely inconvenient and frustrating, particularly after already experiencing so many issues with our booking.
Our room was also not cleaned on our first day. What made the situation more frustrating was the attitude of some of the reception staff. We found them to be dismissive and lacking in empathy when we explained the problems we were experiencing. At a time when we were already stressed and unsure about our accommodation, we expected more understanding and reassurance from the hotel staff.
The hotel did offer us a late check-out as a gesture, which we do appreciate. However, given the extent of the problems we experienced and the amount of our holiday that was affected by the situation, we felt that this was not sufficient to compensate for the overall experience.
We were also disappointed with the food selection at the hotel. We felt that the choice was quite poor and lacked variety, particularly considering the length of our stay. Overall, we did not feel there was a good enough range of food available for what we would expect from a 5-star hotel.
We also booked an excursion through SEMPRE at the hotel to visit the pyramids, which unfortunately was another very disappointing experience. We felt that the tour guide was dishonest with us regarding money and that we were asked for additional money in circumstances that were not made clear to us.
During the excursion, we were also taken to a perfume shop where there appeared to be significant pressure to purchase products. This was not what we expected from a trip primarily booked to visit the pyramids.
Most disappointing of all was the actual visit to the pyramids. We felt extremely rushed throughout the visit and were not given enough time to properly enjoy or appreciate such an important attraction. The experience felt more focused on taking us to the perfume shop and other stops than allowing us to make the most of our time at the pyramids.
We also felt unable to challenge the tour guide at the time. This was a private tour, and we were in a foreign country where we were unfamiliar with the situation and did not want to offend the guide or create an uncomfortable or potentially difficult situation. As a result, we felt that we had little choice but to go along with what we were being told, despite feeling uncomfortable.
Overall, there were some staff members who were helpful, but the combination of the booking problems, conflicting information from reception, lack of communication, repeated room-access issues, lack of empathy, poor food selection and the disappointing pyramid excursion made our holiday far more stressful and disappointing than it should have been.
Based on our experience, we do not feel that this hotel currently provides a 5-star standard of service or experience. We hope the hotel takes this feedback seriously, particularly regarding how guests are treated when they raise genuine concerns, communication between reception and travel agents, room access, the standard of food and the excursions being offered through the hotel.
We booked this holiday expecting a 5-star experience, and unfortunately, that is not what we experienced.
When we arrived, the hotel was not aware of our booking, despite us having already paid for our holiday through easyJet. This caused a great deal of stress and uncertainty, as we were even told that if the issue was not resolved, we may have to pay for our accommodation again ourselves.
We contacted easyJet several times to try to resolve the situation, which resulted in us wasting a significant amount of our holiday dealing with an issue that was not our fault.
We were particularly frustrated by the communication from reception. The first receptionist we spoke to told us that they had been unable to get through to our travel agents to confirm our booking. However, when we returned later, the same receptionist then asked us who our travel agents were. This was extremely confusing, as we had already been told by this same receptionist that they had attempted to contact them.
What made this even more concerning was that other receptionists we spoke to told us that we needed to contact our travel agents ourselves because they had never heard of them before.
Our travel agents had in fact contacted the hotel numerous times while we were trying to resolve the situation. At one point, we spent over an hour waiting in the hotel lobby while trying to get the issue sorted. During this time, staff repeatedly told us that they had received no communication from our travel agents.
We asked numerous times whether the hotel had received any emails or communication. Eventually, I asked if they could check their emails in front of me. When they did, they found that two emails from our travel agents had been received almost immediately after I had contacted the travel agents myself.
This was particularly frustrating because we had repeatedly asked staff to check whether there had been any communication, yet the emails did not appear to have been monitored. Had the emails been checked when we initially asked, it could potentially have saved us a significant amount of time and stress.
The conflicting information we received from different members of reception, along with the lack of monitoring of the hotel’s communication, left us extremely confused and frustrated. We felt that we were having to repeatedly chase the hotel and our travel agents ourselves to resolve a booking issue that was not our responsibility.
We were also locked out of our room numerous times during our stay, rather than this being a one-off occurrence. Each time, we had to return to reception and speak with staff to regain access. This was extremely inconvenient and frustrating, particularly after already experiencing so many issues with our booking.
Our room was also not cleaned on our first day. What made the situation more frustrating was the attitude of some of the reception staff. We found them to be dismissive and lacking in empathy when we explained the problems we were experiencing. At a time when we were already stressed and unsure about our accommodation, we expected more understanding and reassurance from the hotel staff.
The hotel did offer us a late check-out as a gesture, which we do appreciate. However, given the extent of the problems we experienced and the amount of our holiday that was affected by the situation, we felt that this was not sufficient to compensate for the overall experience.
We were also disappointed with the food selection at the hotel. We felt that the choice was quite poor and lacked variety, particularly considering the length of our stay. Overall, we did not feel there was a good enough range of food available for what we would expect from a 5-star hotel.
We also booked an excursion through SEMPRE at the hotel to visit the pyramids, which unfortunately was another very disappointing experience. We felt that the tour guide was dishonest with us regarding money and that we were asked for additional money in circumstances that were not made clear to us.
During the excursion, we were also taken to a perfume shop where there appeared to be significant pressure to purchase products. This was not what we expected from a trip primarily booked to visit the pyramids.
Most disappointing of all was the actual visit to the pyramids. We felt extremely rushed throughout the visit and were not given enough time to properly enjoy or appreciate such an important attraction. The experience felt more focused on taking us to the perfume shop and other stops than allowing us to make the most of our time at the pyramids.
We also felt unable to challenge the tour guide at the time. This was a private tour, and we were in a foreign country where we were unfamiliar with the situation and did not want to offend the guide or create an uncomfortable or potentially difficult situation. As a result, we felt that we had little choice but to go along with what we were being told, despite feeling uncomfortable.
Overall, there were some staff members who were helpful, but the combination of the booking problems, conflicting information from reception, lack of communication, repeated room-access issues, lack of empathy, poor food selection and the disappointing pyramid excursion made our holiday far more stressful and disappointing than it should have been.
Based on our experience, we do not feel that this hotel currently provides a 5-star standard of service or experience. We hope the hotel takes this feedback seriously, particularly regarding how guests are treated when they raise genuine concerns, communication between reception and travel agents, room access, the standard of food and the excursions being offered through the hotel.
We booked this holiday expecting a 5-star experience, and unfortunately, that is not what we experienced.
Parovi
Napisano: 29. kol 2026.
Boravak: kol, 2026
Lovely Hotel, amazing staff.
As I write this I’m actually still at the hotel, we leave tomorrow.
First of all what stands out at this hotel is the customer service, probably the best I’ve ever had. I understand they are paid and told to treat guests well but unlike in certain countries it feels genuine, the outstanding service never slips.
On arrival we were taken to our room which was situated not too far from the pool bar at the end of the first pool. The entertainment late into the night was loud and my wife suggested we enquire about moving, at this stage that’s all it was, an enquiry. Well, the manager and staff could not do enough for us and before we knew it we were being moved to a room further down near the second pool. Amazing service, thank you.
For information the second pool is quieter and a lot more chilled than the first, more our thing.
The attendants at the bottom pool can’t do enough for you, I lost count how many times I got told off for trying to move parasols etc. Just let them do it
Thank you Mohamed and Hussan, both stars Enjoy your time off.
Always friendly, chatty and extremely genuine.
Onto the food. This isn’t bad but it certainly could be better and is in my opinion letting this beautiful hotel down. While there is plenty of choice regarding salads, cakes etc I feel there is a lack of quality hot choices.
Breakfast is probably the best meal, although the omelette counter needs to be larger and better organised. The two people who work there are run off their feet and do their very best, there is always a queue which blocks access to the food counter.
We visited the restaurant within the hotel, ( you get one free visit) it’s certainly worth it and we enjoyed it. The food was average but it’s nice to sit down and be served.
The pool bar serves food from 1300-1700, again it’s very limited and not big enough or organised in any way, it’s crying out for being organised properly.
The food is the only reason I’ve not given 5 out of 5.
Overall it’s the employees who make a stay here enjoyable, as already mentioned they all go above and beyond and I hope they are appreciated and looked after by the company.
Our room cleaner Habada went above and beyond every day.
Below I’ll add a few points which may help others-
Tipping- Never did it feel expected but I tipped discreetly and it was appreciated.
The sea, snorkelling / swimming- The sea is very shallow for a very long way out, approximately 300m, great if you have young kids. It’s also sand so is easily walkable. If you’re a good swimmer and prepared to walk and swim a long way then the snorkelling is pretty good. Heading slightly left out from the beach there is a reef. The edge of it (seaward side) is inhabited by all the usual Red Sea fish with some nice coral. The last time I visited local fisherman where gill netting the reef so be careful.
Taxi to El Gouna town- We always used the Tuk Tuks, they are very regular and cost 50 Egypt pounds. Great value, awful driving
When you leave if you do have things you are going to leave, write a note saying staff can keep it. Without this it winner be binned.
Thank you to all at the Hilton Double Tree for making our holiday so enjoyable.
First of all what stands out at this hotel is the customer service, probably the best I’ve ever had. I understand they are paid and told to treat guests well but unlike in certain countries it feels genuine, the outstanding service never slips.
On arrival we were taken to our room which was situated not too far from the pool bar at the end of the first pool. The entertainment late into the night was loud and my wife suggested we enquire about moving, at this stage that’s all it was, an enquiry. Well, the manager and staff could not do enough for us and before we knew it we were being moved to a room further down near the second pool. Amazing service, thank you.
For information the second pool is quieter and a lot more chilled than the first, more our thing.
The attendants at the bottom pool can’t do enough for you, I lost count how many times I got told off for trying to move parasols etc. Just let them do it
Thank you Mohamed and Hussan, both stars Enjoy your time off.
Always friendly, chatty and extremely genuine.
Onto the food. This isn’t bad but it certainly could be better and is in my opinion letting this beautiful hotel down. While there is plenty of choice regarding salads, cakes etc I feel there is a lack of quality hot choices.
Breakfast is probably the best meal, although the omelette counter needs to be larger and better organised. The two people who work there are run off their feet and do their very best, there is always a queue which blocks access to the food counter.
We visited the restaurant within the hotel, ( you get one free visit) it’s certainly worth it and we enjoyed it. The food was average but it’s nice to sit down and be served.
The pool bar serves food from 1300-1700, again it’s very limited and not big enough or organised in any way, it’s crying out for being organised properly.
The food is the only reason I’ve not given 5 out of 5.
Overall it’s the employees who make a stay here enjoyable, as already mentioned they all go above and beyond and I hope they are appreciated and looked after by the company.
Our room cleaner Habada went above and beyond every day.
Below I’ll add a few points which may help others-
Tipping- Never did it feel expected but I tipped discreetly and it was appreciated.
The sea, snorkelling / swimming- The sea is very shallow for a very long way out, approximately 300m, great if you have young kids. It’s also sand so is easily walkable. If you’re a good swimmer and prepared to walk and swim a long way then the snorkelling is pretty good. Heading slightly left out from the beach there is a reef. The edge of it (seaward side) is inhabited by all the usual Red Sea fish with some nice coral. The last time I visited local fisherman where gill netting the reef so be careful.
Taxi to El Gouna town- We always used the Tuk Tuks, they are very regular and cost 50 Egypt pounds. Great value, awful driving
When you leave if you do have things you are going to leave, write a note saying staff can keep it. Without this it winner be binned.
Thank you to all at the Hilton Double Tree for making our holiday so enjoyable.
Odgovor hotela
Napisano: 29. kol 2026.
Dear Valued Guest,
Thank you for your wonderful review and for choosing DoubleTree by Hilton Mangroovy El Gouna.
We are delighted to hear that our team’s service made such a positive impact on your stay. Your kind words about Mohamed, Hussan, and Habada are greatly appreciated and will be shared with them.
We also value your feedback regarding the food offerings and have noted your comments for review.
Thank you once again for your recommendation. We hope to welcome you back for another enjoyable stay soon.
Kind regards,
Haya Hany
Guest Relations Supervisor
DoubleTree by Hilton Mangroovy El Gouna Resort
Thank you for your wonderful review and for choosing DoubleTree by Hilton Mangroovy El Gouna.
We are delighted to hear that our team’s service made such a positive impact on your stay. Your kind words about Mohamed, Hussan, and Habada are greatly appreciated and will be shared with them.
We also value your feedback regarding the food offerings and have noted your comments for review.
Thank you once again for your recommendation. We hope to welcome you back for another enjoyable stay soon.
Kind regards,
Haya Hany
Guest Relations Supervisor
DoubleTree by Hilton Mangroovy El Gouna Resort
Obitelji
Napisano: 28. kol 2026.
Boravak: kol, 2026
Doubletree Mangroovy
Location is nice, hotel is neat and clean
The hotel is a bit narrow and small but overall was very good.
staff are nice, friendly and helpful, Khaled Mahmoud and Osama in the restaurant were so helpful and welcoming.
Food was really good.
Was a pleasant stay and I’ll be back
The hotel is a bit narrow and small but overall was very good.
staff are nice, friendly and helpful, Khaled Mahmoud and Osama in the restaurant were so helpful and welcoming.
Food was really good.
Was a pleasant stay and I’ll be back
Odgovor hotela
Napisano: 28. kol 2026.
Dear Valued Guest,
Thank you for your kind review. We are delighted to hear that you enjoyed our location, cleanliness, and food quality. It is also wonderful to know that Khaled Mahmoud and Osama provided you with friendly and welcoming service throughout your stay.
We truly appreciate your feedback and are pleased that you had a pleasant experience with us. We look forward to welcoming you back to DoubleTree by Hilton Mangroovy El Gouna Resort in the near future.
Warm regards,
Haya Hany
Guest Relations Supervisor
DoubleTree by Hilton Mangroovy El Gouna Resort Team
Thank you for your kind review. We are delighted to hear that you enjoyed our location, cleanliness, and food quality. It is also wonderful to know that Khaled Mahmoud and Osama provided you with friendly and welcoming service throughout your stay.
We truly appreciate your feedback and are pleased that you had a pleasant experience with us. We look forward to welcoming you back to DoubleTree by Hilton Mangroovy El Gouna Resort in the near future.
Warm regards,
Haya Hany
Guest Relations Supervisor
DoubleTree by Hilton Mangroovy El Gouna Resort Team
Obitelji
Napisano: 27. kol 2026.
Boravak: srp, 2026
Very good stay
I had a wonderful stay at DoubleTree by Hilton Mangroovy El Gouna. The hotel is beautiful, and the service is truly outstanding.
Every member of the staff was incredibly friendly, helpful, and always smiling. What impressed me the most was seeing the managers working alongside the team all the time, making sure every guest received the same excellent level of service, whether they were Egyptian, Arab, or international guests. That reflects a very strong and professional management.
The food was good , the hotel was spotless, and the overall service exceeded my expectations.
The entire hotel team deserves recognition for their dedication and professionalism. Their exceptional service clearly reflects excellent leadership.
Thank you all for making my stay so enjoyable. This definitely won’t be my last visit!
The hotel’s private beach was not the best, as the water is very far from the shore. You have to walk quite a long distance into the water, and even then, it only reaches around knee level. I believe this is mainly a characteristic of the entire Mangroovy area. Because of this, we often had to leave the hotel and visit private beaches with lagoons for a better swimming experience.
My only wish is that the hotel had its own lagoon, which would make the experience absolutely perfect.
Every member of the staff was incredibly friendly, helpful, and always smiling. What impressed me the most was seeing the managers working alongside the team all the time, making sure every guest received the same excellent level of service, whether they were Egyptian, Arab, or international guests. That reflects a very strong and professional management.
The food was good , the hotel was spotless, and the overall service exceeded my expectations.
The entire hotel team deserves recognition for their dedication and professionalism. Their exceptional service clearly reflects excellent leadership.
Thank you all for making my stay so enjoyable. This definitely won’t be my last visit!
The hotel’s private beach was not the best, as the water is very far from the shore. You have to walk quite a long distance into the water, and even then, it only reaches around knee level. I believe this is mainly a characteristic of the entire Mangroovy area. Because of this, we often had to leave the hotel and visit private beaches with lagoons for a better swimming experience.
My only wish is that the hotel had its own lagoon, which would make the experience absolutely perfect.
Odgovor hotela
Napisano: 28. kol 2026.
Dear Valued Guest,
Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and that our team’s friendliness, dedication, and service exceeded your expectations. Your kind recognition of our staff and management is greatly appreciated and will be shared with the team.
We also appreciate your feedback regarding the beach and thank you for your understanding of the natural characteristics of the Mangroovy area.
We look forward to welcoming you back again soon!
Warm regards,
Haya
Guest Relations Supervisor
Thank you for your wonderful review. We are delighted to hear that you enjoyed your stay and that our team’s friendliness, dedication, and service exceeded your expectations. Your kind recognition of our staff and management is greatly appreciated and will be shared with the team.
We also appreciate your feedback regarding the beach and thank you for your understanding of the natural characteristics of the Mangroovy area.
We look forward to welcoming you back again soon!
Warm regards,
Haya
Guest Relations Supervisor
Izvrsna lokacija
Amr Khalil street Off Kite center Road, Hurghada, 1982710, Egipat|22,32 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
As per Egyptian Law: Egyptian Nationals: Couples where at least one partner holds Egyptian nationality must present an official, valid marriage certificate to stay in the same room. Foreign Certificates: Marriage certificates issued outside of Egypt must be officially translated into Arabic and authenticated by the Egyptian Ministry of Foreign Affairs.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Doubletree By Hilton Mangroovy El Gouna Resort: često postavljana pitanja
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