Bob W Helsinki Ullanlinna
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Shuttle prijevoz do zračne luke
Centar za fitness
Za nepušače
Rublje
Kuhinja
Više o hotelu Bob W Helsinki Ullanlinna
Bob W Helsinki Ullanlinna
Objekt Bob W Helsinki Ullanlinna smješten je u Helsinkiju, u blizini znamenitosti Plaža Uunisaaren, Katedrala u Helsinkiju i Koncertna dvorana u Helsinkiju, a gostima nudi besplatan WiFi i terasu.
Recenzije od 
Snimio anonimni putnik
Napisano: 17. pro 2025.
Boravak: pro, 2025
great location, very comfortable bed, super shower and everything you need and very stylish. Loved the design area and would not hesitate to stay here again. This accommodation really made our holiday very special
Parovi
Napisano: 4. srp 2026.
Boravak: srp, 2026
Not so good
The hotel lobby on the ground floor smelled of a potato cellar and dampness. The hallways were super hot, and our hotel room was also very warm to sleep. The ceiling light in the entrance area of our room kept flickering and the kitchen countertop had not been cleaned. After we reported it, housekeeping came and cleaned it. On the positive side, the room was stylishly decorated, modern, and in a great location.
Pojedinci
Napisano: 4. lip 2026.
Boravak: lip, 2026
Beware!!! 2 star hotel claiming to be 4 stars
I booked Bob W. Uuslinna expecting a genuine four-star hotel experience. Unfortunately, what I found was nowhere close to the standards normally associated with a four-star property, and I left extremely disappointed.
The problems started before I even entered the building. There is virtually no visible signage identifying the hotel. No sign on the building, no sign on the roof, and nothing clearly visible from the street. The only indication that you’ve arrived is a tiny sign near the gate. If you arrive in the evening, finding the entrance can be frustrating and confusing.
The check-in process is entirely self-service, which would be acceptable if it were straightforward. Instead, guests receive multiple access codes and must navigate several doors and gates without any staff available to assist. There is no lobby, no reception desk, no concierge, no doorman, and no on-site staff. If you encounter a problem, you’re essentially on your own.
Once inside the apartment, the condition of the furnishings was shocking. The furniture smelled old and musty, and the living room sofa was heavily worn, stained, and had visible holes in multiple cushions. This is not what I would expect from any property claiming four-star status. I took photos documenting the condition of the furniture.
Several advertised amenities were either unavailable or misleading. The gym was listed as complimentary, but when I attempted to use it, it was temporarily closed for an extended period. I was directed to an alternative gym, only to discover that access required additional steps and credentials that had not been properly communicated. The result was a wasted trip.
The sauna was also advertised as complimentary, but I later discovered additional charges were required to use it. This was another disappointing surprise.
Perhaps most concerning, there was no housekeeping service during my entire five-day stay. Not once was the room cleaned, refreshed, or serviced. Daily housekeeping is a basic expectation at a property claiming four-star standards. I also asked for a refund of $100 euro only for all these inconveniences and they did not accept that either.
Overall, this property feels much closer to a two-star serviced apartment than a four-star hotel. There is no lobby, no reception, no staff presence, no housekeeping, limited amenities, and the furniture is visibly worn and damaged. The gap between the marketing and the actual guest experience is significant.
I am leaving this review so future travelers can make an informed decision. If you are expecting a true four-star hotel experience with professional service, maintained facilities, and standard hospitality amenities, you will likely be disappointed.
The problems started before I even entered the building. There is virtually no visible signage identifying the hotel. No sign on the building, no sign on the roof, and nothing clearly visible from the street. The only indication that you’ve arrived is a tiny sign near the gate. If you arrive in the evening, finding the entrance can be frustrating and confusing.
The check-in process is entirely self-service, which would be acceptable if it were straightforward. Instead, guests receive multiple access codes and must navigate several doors and gates without any staff available to assist. There is no lobby, no reception desk, no concierge, no doorman, and no on-site staff. If you encounter a problem, you’re essentially on your own.
Once inside the apartment, the condition of the furnishings was shocking. The furniture smelled old and musty, and the living room sofa was heavily worn, stained, and had visible holes in multiple cushions. This is not what I would expect from any property claiming four-star status. I took photos documenting the condition of the furniture.
Several advertised amenities were either unavailable or misleading. The gym was listed as complimentary, but when I attempted to use it, it was temporarily closed for an extended period. I was directed to an alternative gym, only to discover that access required additional steps and credentials that had not been properly communicated. The result was a wasted trip.
The sauna was also advertised as complimentary, but I later discovered additional charges were required to use it. This was another disappointing surprise.
Perhaps most concerning, there was no housekeeping service during my entire five-day stay. Not once was the room cleaned, refreshed, or serviced. Daily housekeeping is a basic expectation at a property claiming four-star standards. I also asked for a refund of $100 euro only for all these inconveniences and they did not accept that either.
Overall, this property feels much closer to a two-star serviced apartment than a four-star hotel. There is no lobby, no reception, no staff presence, no housekeeping, limited amenities, and the furniture is visibly worn and damaged. The gap between the marketing and the actual guest experience is significant.
I am leaving this review so future travelers can make an informed decision. If you are expecting a true four-star hotel experience with professional service, maintained facilities, and standard hospitality amenities, you will likely be disappointed.
Snimio anonimni putnik
Napisano: 26. svi 2026.
Boravak: svi, 2026
The property, location, room and amenities are all great. Having no front desk onsite is not great. Their website says there's "local guest support whenever you need it." ??? Front desk support would have been helpful when their website crashed, they wouldn't answer emails, and we couldn't get through on the phone. And we needed to leave our luggage but their system said we had no reservation. Because it wasn't actually functioning. This was very stressful.
Even so, we would probably stay there again. It's great to have a kitchen and clothes washer. Their system came back online before we needed to enter our room. But what if it hadn't? And they don't seem to have an adequate catastrophe plan?? One of the maintenance staff kindly let us in to leave our luggage but she had no answers about the system failure and if we'd be able to enter the building later. Hopefully Bob W learned lessons and future customers will not have this experience. They have a wonderful product. Now they need to add wonderful customer service.
Even so, we would probably stay there again. It's great to have a kitchen and clothes washer. Their system came back online before we needed to enter our room. But what if it hadn't? And they don't seem to have an adequate catastrophe plan?? One of the maintenance staff kindly let us in to leave our luggage but she had no answers about the system failure and if we'd be able to enter the building later. Hopefully Bob W learned lessons and future customers will not have this experience. They have a wonderful product. Now they need to add wonderful customer service.
Snimio anonimni putnik
Napisano: 8. tra 2026.
Boravak: velj, 2026
The property was clean and comfortable. Near shops and cafés. The only problem is that the entry door control didn't work twice while we were there. That apart I would happy stay there again.
Odlična lokacija
4 Punanotkonkatu, Ullanlinna, Helsinki, 00130, Finska|0,46 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 2 g. ili mlađe
Besplatno
Doručak je dostupan
Vrijeme doručka
Pon – pet od 08:00 do 13:00, sub – ned od 08:30 do 13:00
U ovom objektu nije moguće održavanje momačkih, djevojačkih i sličnih zabava. Goste se moli da unaprijed obavijeste smještajni objekt Bob W Helsinki Ullanlinna o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom. - Housekeeping/cleaning service is only offered for stays of 7 nights or more - For shorter stays a cleaning can be added for an extra fee
Bob W Helsinki Ullanlinna: često postavljana pitanja
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