Grand Hôtel Richelieu
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Više o hotelu Grand Hôtel Richelieu
Grand Hôtel Richelieu
Grand Hotel Richelieu smješten je u srcu centra Arcachona, a nudi izravan pristup plaži i sobe s pogledom na more. Sobe su namještene u suvremenom stilu i opremljene su klima-uređajem, TV-om ravnog ekrana i antiknim namještajem.
Recenzije od 
Obitelji
Napisano: 9. svi 2026.
Boravak: svi, 2026
Great stay
Quiet and clean hotel the bedding is comfortable
The staff is very welcoming
A special mention to the breakfast waitresses, they are adorable!
Breakfast is excellent
The staff is very welcoming
A special mention to the breakfast waitresses, they are adorable!
Breakfast is excellent
Skupine
Napisano: 10. lip 2026.
Boravak: lip, 2026
Hotel Kleinkariert, rude, not guest-friendly.
Even though the location of the hotel is good, the hotel management and the subordinate staff are petty and rude as soon as one offers criticism.
I was denied my room key, even though I had already paid for the room, with the justification that I first needed to pay for the cleaning of the bedding…
For your information, I had placed my initially unnoticed damp brown leather bag on the bed sheet; it left a round brown stain about 8 cm in diameter; I showed this to the maid. She then took a photo, and I was charged €53 for the cleaning. I cannot imagine that there are not always stains on the bedding for various reasons; if everyone has to pay for the extra cleaning, that would certainly make the night quite expensive. I found it petty and not accommodating.
But I found the exercise of power in not handing over the key to be much worse. This is certainly not legally tenable. Normally, one pays the outstanding bills when checking out;
here, I was essentially assumed to not pay the bill, and my already paid room was withheld from me. I find this truly absurd, and the staff was also quite rude about it. Therefore, I will never enter this hotel again. There are many other nice hotels in Arcachon with a more competent hotel management.
As an experienced traveler who has traveled all over the world, I have never encountered such rudeness and lack of accommodation.
I was denied my room key, even though I had already paid for the room, with the justification that I first needed to pay for the cleaning of the bedding…
For your information, I had placed my initially unnoticed damp brown leather bag on the bed sheet; it left a round brown stain about 8 cm in diameter; I showed this to the maid. She then took a photo, and I was charged €53 for the cleaning. I cannot imagine that there are not always stains on the bedding for various reasons; if everyone has to pay for the extra cleaning, that would certainly make the night quite expensive. I found it petty and not accommodating.
But I found the exercise of power in not handing over the key to be much worse. This is certainly not legally tenable. Normally, one pays the outstanding bills when checking out;
here, I was essentially assumed to not pay the bill, and my already paid room was withheld from me. I find this truly absurd, and the staff was also quite rude about it. Therefore, I will never enter this hotel again. There are many other nice hotels in Arcachon with a more competent hotel management.
As an experienced traveler who has traveled all over the world, I have never encountered such rudeness and lack of accommodation.
Pojedinci
Napisano: 7. lip 2026.
Boravak: svi, 2026
ABSOLUTELY AVOID.
Upon my arrival, I discovered a huge cockroach in the bathroom of the first room (photos available). The receptionist came up to verify the situation and even tried to crush it, without success. He then changed my room.
Except that in the second room… another cockroach.
At 11 PM, I asked to leave the hotel, but I was told that I might not even be refunded despite the evidence. I find myself compelled to spend the night there.
The next day, no discount, no gesture of goodwill, not even on breakfast. The manager refuses any discussion and even goes so far as to accuse me of providing false photos. An employee even ended up yelling at me: "When you have spiders in your home, do you leave your home?"
Comparing an invasion of cockroaches in a hotel paid for by guests to a spider in a personal residence shows the level of professionalism one should expect.
Refusal to acknowledge the facts, no questioning, no compensation, and a profound lack of respect for the customer.
A hotel is supposed to guarantee impeccable hygiene conditions. Here, the facts were denied and responsibility was shifted onto the customer.
An unacceptable experience. I strongly advise against this establishment.
Except that in the second room… another cockroach.
At 11 PM, I asked to leave the hotel, but I was told that I might not even be refunded despite the evidence. I find myself compelled to spend the night there.
The next day, no discount, no gesture of goodwill, not even on breakfast. The manager refuses any discussion and even goes so far as to accuse me of providing false photos. An employee even ended up yelling at me: "When you have spiders in your home, do you leave your home?"
Comparing an invasion of cockroaches in a hotel paid for by guests to a spider in a personal residence shows the level of professionalism one should expect.
Refusal to acknowledge the facts, no questioning, no compensation, and a profound lack of respect for the customer.
A hotel is supposed to guarantee impeccable hygiene conditions. Here, the facts were denied and responsibility was shifted onto the customer.
An unacceptable experience. I strongly advise against this establishment.
Odgovor hotela
Napisano: 9. lip 2026.
Nous devons apporter des précisions à ce commentaire calomnieux.
Voilà plus de quatre mois que nous avons rouvert, pas un seul client n'a découvert la moindre blatte dans nos chambres et vous la même soirée vous en trouver une dans deux chambres différentes qui ne sont pas au même étage en moins d'un quart d'heure. Cela peut paraitre très étrange, surtout lorsque l'on sait que notre réceptionniste de nuit est monté pour vérifier comme vous l'affirmez sauf que celui certifie n'avoir rien vu. De plus de nos jours, il est tellement facile de mettre ce que l'on veut sur une photo. Pour finir nous vous dirons qu'il faut avoir les moyens de ses ambitions. Bien à vous
Voilà plus de quatre mois que nous avons rouvert, pas un seul client n'a découvert la moindre blatte dans nos chambres et vous la même soirée vous en trouver une dans deux chambres différentes qui ne sont pas au même étage en moins d'un quart d'heure. Cela peut paraitre très étrange, surtout lorsque l'on sait que notre réceptionniste de nuit est monté pour vérifier comme vous l'affirmez sauf que celui certifie n'avoir rien vu. De plus de nos jours, il est tellement facile de mettre ce que l'on veut sur une photo. Pour finir nous vous dirons qu'il faut avoir les moyens de ses ambitions. Bien à vous
Parovi
Napisano: 16. svi 2026.
Boravak: svi, 2026
Cozy and Comfortable
Nice hotel right on the quay and beach. Bed was comfortable, nice bathroom, location cannot be beat. The front desk staff are terrific. The bathroom amenities are quite good. Limited parking on-site and the rooms facing the road can get noisy at night - earplugs are provided :-). 100% recommend.
Parovi
Napisano: 14. svi 2026.
Boravak: svi, 2026
Location above all
Very nice location facing the Thiers pier in the city center
Spacious room with amenities corresponding to a three-star rating, nothing more
Friendly staff
Decent breakfast with a very attentive and caring server
Spacious room with amenities corresponding to a three-star rating, nothing more
Friendly staff
Decent breakfast with a very attentive and caring server
Izvrsna lokacija
185 boulevard de La Plage, Arcachon, 33120, Francuska|1,12 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
11:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
15 € po osobi
Vrijeme doručka
Pon – ned od 07:00 do 10:00
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. Goste se moli da unaprijed obavijeste smještajni objekt Grand Hôtel Richelieu o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Gosti u dobi manjoj od 18 godina mogu se prijaviti u objekt samo s roditeljem ili zakonskim skrbnikom. Please note that parking at the hotel is limited to 10 spaces and is available on a first come first served basis.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
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Grand Hôtel Richelieu: često postavljana pitanja
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