Hôtel les Roches Blanches Cassis
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Više o hotelu Hôtel les Roches Blanches Cassis
Hôtel les Roches Blanches Cassis
Hôtel Les Roches Blanches Cassis ima besplatan WiFi i nalazi se na 1 km od centra Cassisa. Ovaj objekt s 5 zvjezdica ima sezonski vanjski bazen i restoran. Rt Cap Canaille udaljen je 6 km.
Napisano: 27. kol 2026.
Boravak: kol, 2026
FR
Napisano: 28. kol 2026.
Boravak: kol, 2026
Terrible experience at 1.200 euros / night
Ridiculous size of room.. terrible fourniture.. could be 3 stars hotel.
View to the road. you can see and hear cars.
Bathroom is a shame with mini lavabo just above toilets.
Poor service /staff unable to find any solution.. just "sorry".
Does not deserve 5 stars at all.
Night rate for this room 1.200 euros..
Odgovor hotela
Napisano: 30. kol 2026.
Thank you for sharing your feedback. We are genuinely sorry to learn that your stay did not meet expectations.
Our team strives to provide a welcoming environment, comfortable accommodation, and thoughtful service for every guest. It is disappointing to hear that we fell short of the experience we aim to deliver.
We appreciate you taking the time to let us know, as guest impressions are invaluable in helping us uphold our standards. We hope we may have the opportunity to restore your confidence in the future and provide the refined, relaxing stay that our guests expect.
We wish you well and look forward to the possibility of welcoming you back.
Sincerely,
La Direction des Roches Blanches
Napisano: 27. kol 2026.
Boravak: kol, 2026
Wonderful in Every Way
Odgovor hotela
Napisano: 30. kol 2026.
Thank you for sharing such a glowing review of your recent stay with us. We are delighted to know that the sea views, the warmth and efficiency of our team, and the comfort of your room all contributed to a memorable visit.
It is wonderful to hear that you have already arranged a return for your wedding anniversary. Our team takes great pride in creating thoughtful experiences, and feedback like yours reinforces our commitment to hospitality done with care.
We look forward to welcoming you back and making your anniversary stay truly special.
Sincerely,
La Direction des Roches Blanches
UK
Napisano: 26. kol 2026.
Boravak: kol, 2026
Disappointing for the enormous price tag
The hotel is in a lovely location and has stunning views. It has two pools, which are both small but lovely. The breakfast was excellent - really good choice - although service was slow at times. The room had a comfortable bed, a powerful shower, and the wine and cake on arrival were nice touches.
The value for money is sadly, very poor. At this price point, I would expect a lot more. We stayed three nights at a similar hotel in Aix before arriving here that was half the price and just as good, if not better.
In terms of negatives:
Small room - we had a 'deluxe room'. I would have expected much bigger. The furniture was squashed in, it wasn't somewhere you would wish to spend any time other than asleep. No balcony - outrageous at this price. No full length mirror. No bath, only a shower.
Surcharges for certain items at breakfast - again, at this price, additional costs are not justified. Also 20 euros surcharge to have breakfast in room, again unacceptable at 1200 euros per night.
Not enough sunbeds - we were unable to get a sunbed on the day we arrived.
Long wait at reception - there are several reception staff, yet most seem to ignore you when you approach.
One of the bars (where there is entertainment) not open Monday and Tuesday, even in high season. Baffling.
Inconsistent in terms of attention to detail. For example, housekeepers taking one of our keys away that we left in the slot by the room door, they didn’t replace coffee cup in room when I'd used it. Again, at this price, you would expect perfection.
Odgovor hotela
Napisano: 30. kol 2026.
Thank you for sharing your experience with us. We are pleased to know you enjoyed the setting, views, pools, breakfast selection, and the touches in your room, as well as the comfort of the bed and shower.
We are truly sorry that other aspects of your stay did not meet expectations. We understand how important spacious accommodation, thoughtful in-room features, seamless service, and value perception are to an exceptional stay, especially at this level.
Our team strives to deliver a consistently polished experience, and we regret that the overall impression fell short. Your observations about service consistency, availability of facilities, and attention to detail are appreciated and will be shared with the team as a reminder of the standards we aim to uphold.
We hope there will be an opportunity to welcome you back in the future and provide the refined and effortless stay our guests expect.
Sincerely,
La Direction des Roches Blanches
Napisano: 22. kol 2026.
Boravak: kol, 2026
Dissapointed
We also overheard a young woman with short hair making fun of American customers from a distance. To each their own sure, but doing this within earshot of guests felt rude and unprofessional.
unfortunately not an experience we would want to repeat
Odgovor hotela
Napisano: 30. kol 2026.
Thank you for sharing your experience with us. We are truly sorry to learn that your visit did not meet expectations and appreciate you bringing these concerns to our attention.
Your feedback about the meal and the conduct you observed is concerning. This does not reflect the welcoming, courteous service and consistent quality we aim to provide for every guest.
We value the trust you place in us when you choose to dine and stay, and we regret that this occasion fell short of the high standards we strive to uphold. If there is anything further you wish to share, our team is here to listen.
We hope we may have the opportunity to welcome you again for a visit that reflects our commitment to excellent hospitality.
Sincerely,
La Direction des Roches Blanches
Izvrsna lokacija
9 Av. des Calanques, Cassis, 13260, Francuska|0,72 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
12:00
Dobro je znati
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