Campanile Lyon Centre - Berges du Rhône
Lyon: pronađite najbolji hotel za svoje datume, po cijeni ili vlastitom ukusu
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Korisne informacije
Prijava od: | 14:30 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Više o hotelu Campanile Lyon Centre - Berges du Rhône
Campanile Lyon Centre - Berges du Rhône
Campanile Lyon Centre - Berges du Rhône nudi besplatni WiFi. Udaljen je samo 2 minute hoda od stanice metroa Guillotière i 8 minuta vožnje od željezničke stanice Part-Dieu.
Napisano: 18. svi 2026.
Boravak: svi, 2026
Napisano: 7. lip 2026.
Boravak: lip, 2026
In the center of Lyon.
Odgovor hotela
Napisano: 16. lip 2026.
Bien cordialement,
Napisano: 29. ožu 2026.
Boravak: ožu, 2026
Napisano: 30. lip 2026.
Boravak: lip, 2026
It’s a nice spot
Odgovor hotela
Napisano: 8. srp 2026.
Best regards,
Quentin - Assistant General Manager
Napisano: 14. velj 2026.
Boravak: velj, 2026
No Empathy for Stranded Travelers - Avoid at All Costs
I booked a stay for my mother and me, but my airline unexpectedly discontinued the entire flight route from my city to Lyon. It is now physically impossible for us to reach the hotel. There are no other direct flights available. To reach Lyon now, we would be forced to take multiple connecting flights, turning a simple trip into an exhausting and expensive ordeal that is simply not feasible for my elderly mother.
I provided official airline proof of this "Force Majeure" situation immediately. While I understand "non-refundable" policies are for people who change their minds, I expected a reputable hotel to show basic human decency when a guest is stranded by a discontinued international route. I didn't even demand all my money back, I asked for a date change or a smaller fee.
They refused everything. They chose to keep 100% of a young woman and her old mother’s money for a room they know we cannot physically reach, rather than offering even a small gesture of goodwill.
It is clear this management cares more about a few euros than their reputation or their guests. If you want a hotel that will support you if your travel plans go wrong, DO NOT BOOK HERE. They are happy to take your money and offer zero flexibility or empathy during a crisis.
Response to management: Don't bother replying with your "terms and conditions" script. You had the chance to be human and chose to be a robot. You’ve lost a customer for life.
Odgovor hotela
Napisano: 18. velj 2026.
Julien PEGON
Robot Manager
Lokacija
4-6, rue Mortier, Lyon, 69003, Francuska|1,41 km od centra grada
Prijava i odjava
Prijava od:
14:30
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.