Brach Paris - Evok Collection
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni bez naknade |
Više o hotelu Brach Paris - Evok Collection
Brach Paris - Evok Collection
Brach Paris - Evok Collection smješten je u 16. arondici. u Parizu, u blizini Eiffelovog tornja i Trocadéra. Ovaj pariški hotel s 5 zvjezdica ima fitness klub s bazenima, saunom, hamamom i Clarinsovim tretmanima, kao i brijačnicu.
Recenzije od 
Snimio anonimni putnik
Napisano: 9. lip 2026.
Boravak: svi, 2026
Excellent hotel with great restaurant in a quite neighborhood with a lux feel.
Pojedinci
Napisano: 30. svi 2026.
Boravak: svi, 2026
International guests deserve the same welcome
I do not speak French and am visiting from Singapore. Upon arrival, the hostess at Brach Restaurant was noticeably condescending and would not allow me to proceed with explaining my reservation until I responded with "bonsoir." While I fully respect local customs and etiquette, this attitude felt unnecessary and unwelcoming.
In a five-star hotel that caters to international guests, hospitality should take precedence over enforcing social rituals. Having paid approximately €1,000 for a room and €450 for dinner, I expected a warmer and more accommodating welcome. The interaction left an unfortunate first impression that was out of keeping with the level of service one would expect at this price point.
Hotel is much more smaller/boutique that I had expected from the photos but the view from my room’s balcony is gorgeous.
In a five-star hotel that caters to international guests, hospitality should take precedence over enforcing social rituals. Having paid approximately €1,000 for a room and €450 for dinner, I expected a warmer and more accommodating welcome. The interaction left an unfortunate first impression that was out of keeping with the level of service one would expect at this price point.
Hotel is much more smaller/boutique that I had expected from the photos but the view from my room’s balcony is gorgeous.
Odgovor hotela
Napisano: 7. srp 2026.
Dear HauWuiS,
Thank you for taking the time to share your feedback.
I am truly sorry to read about your experience upon arrival at our restaurant. Please accept my sincere apologies if the welcome you received felt anything less than warm, respectful and inclusive. This is certainly not the level of hospitality we strive to deliver, especially to our international guests who are at the heart of our identity.
While we deeply value local customs, they should never overshadow the genuine sense of care and openness that defines true hospitality. Your comments have been shared with the team to ensure that such an approach is neither expected nor repeated.
We are grateful for your visit and regret that this first impression did not reflect the experience we aim to offer. I sincerely hope we may have the opportunity to welcome you back and provide you with the thoughtful and gracious service you rightfully expected.
Warm regards,
Thank you for taking the time to share your feedback.
I am truly sorry to read about your experience upon arrival at our restaurant. Please accept my sincere apologies if the welcome you received felt anything less than warm, respectful and inclusive. This is certainly not the level of hospitality we strive to deliver, especially to our international guests who are at the heart of our identity.
While we deeply value local customs, they should never overshadow the genuine sense of care and openness that defines true hospitality. Your comments have been shared with the team to ensure that such an approach is neither expected nor repeated.
We are grateful for your visit and regret that this first impression did not reflect the experience we aim to offer. I sincerely hope we may have the opportunity to welcome you back and provide you with the thoughtful and gracious service you rightfully expected.
Warm regards,
Skupine
Napisano: 28. svi 2026.
Boravak: svi, 2026
Bad
Very disappointed with my experience. The setting is certainly pleasant and pretty, but unfortunately that is not enough to compensate for the rest.
From the reception, the service was unpleasant. The lady at the entrance clearly pretended to call her colleague to check availability while the phone wasn’t even ringing. Yet, ten minutes before our arrival, I had called the establishment and was confirmed that there was availability and that the place was not full. Once on site, this was confirmed since the person who seated us told us that we were "lucky" because some people had just left.
I do not appreciate this kind of place that seeks to give an image of exclusivity when neither the service nor the offerings are up to par. The drinks were served in plastic cups, the mocktails had almost no flavor, and the overall experience felt very low-end. The service clearly lacked professionalism, and the manner of addressing customers was not suitable for an establishment of this caliber.
Honestly, one would not feel at all like they were in a five-star establishment. I am extremely disappointed, and I truly did not expect an experience like this.
From the reception, the service was unpleasant. The lady at the entrance clearly pretended to call her colleague to check availability while the phone wasn’t even ringing. Yet, ten minutes before our arrival, I had called the establishment and was confirmed that there was availability and that the place was not full. Once on site, this was confirmed since the person who seated us told us that we were "lucky" because some people had just left.
I do not appreciate this kind of place that seeks to give an image of exclusivity when neither the service nor the offerings are up to par. The drinks were served in plastic cups, the mocktails had almost no flavor, and the overall experience felt very low-end. The service clearly lacked professionalism, and the manner of addressing customers was not suitable for an establishment of this caliber.
Honestly, one would not feel at all like they were in a five-star establishment. I am extremely disappointed, and I truly did not expect an experience like this.
Odgovor hotela
Napisano: 7. srp 2026.
Cher Culture23442738399,
Nous vous remercions d’avoir pris le temps de partager votre retour détaillé.
Je suis sincèrement désolé de lire votre déception et que votre expérience n’ait pas été à la hauteur de vos attentes. Les éléments que vous décrivez concernant l’accueil et le sentiment de manque de transparence ne correspondent en aucun cas aux standards de professionnalisme et d’intégrité que nous attendons de nos équipes. Je vous prie de bien vouloir accepter nos plus sincères excuses pour cette première impression.
Concernant le service et l’expérience globale, vos remarques ont été attentivement prises en considération. La qualité de nos prestations, tout comme leur présentation, doivent être en parfaite adéquation avec le positionnement de l’établissement. Il est évident que nous n’avons pas su répondre à ces exigences lors de votre venue et je le regrette.
Ce type de retour est essentiel pour nous permettre de nous remettre en question et de nous améliorer continuellement. Soyez assuré que votre témoignage a été partagé avec les équipes concernées afin que des actions correctives soient mises en place.
Nous regrettons sincèrement de ne pas avoir su vous offrir l’expérience attendue et espérons avoir l’opportunité de regagner votre confiance lors d’une prochaine visite.
Bien cordialement,
Nous vous remercions d’avoir pris le temps de partager votre retour détaillé.
Je suis sincèrement désolé de lire votre déception et que votre expérience n’ait pas été à la hauteur de vos attentes. Les éléments que vous décrivez concernant l’accueil et le sentiment de manque de transparence ne correspondent en aucun cas aux standards de professionnalisme et d’intégrité que nous attendons de nos équipes. Je vous prie de bien vouloir accepter nos plus sincères excuses pour cette première impression.
Concernant le service et l’expérience globale, vos remarques ont été attentivement prises en considération. La qualité de nos prestations, tout comme leur présentation, doivent être en parfaite adéquation avec le positionnement de l’établissement. Il est évident que nous n’avons pas su répondre à ces exigences lors de votre venue et je le regrette.
Ce type de retour est essentiel pour nous permettre de nous remettre en question et de nous améliorer continuellement. Soyez assuré que votre témoignage a été partagé avec les équipes concernées afin que des actions correctives soient mises en place.
Nous regrettons sincèrement de ne pas avoir su vous offrir l’expérience attendue et espérons avoir l’opportunité de regagner votre confiance lors d’une prochaine visite.
Bien cordialement,
Parovi
Napisano: 22. pro 2025.
Boravak: pro, 2025
The network scam
I try to go to the spa, and I can only find bathrobes size XS finally to go to the sauna, you have to go through the gym or people sweat, big drop and once arrived to the sauna, you go into a shower or people wash their buttocks... in short, this hotel is a scam!!!! And certainly not a 5-star
Parovi
Napisano: 9. pro 2025.
Boravak: pro, 2025
Great hardware with very deficient software.
The hotel is in a wonderful location, the rooms are beautiful, the service is atrocious. Absolute disregard for the client. They simply don’t care. Other than that, it’s a beautiful hotel.
Vrlo dobra lokacija
1-7 Rue Jean Richepin, 16th Arrondissement, Pariz, 75116, Francuska|4,39 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni bez naknade
Dostupni su dodatni kreveti uz nadoplatu, ovisno o veličini sobe.
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