Le Méridien Paris Arc De Triomphe
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Više o hotelu Le Méridien Paris Arc De Triomphe
Le Méridien Paris Arc De Triomphe
Smješten nasuprot Pariškom izložbenom i trgovačkom centru, Le Méridien Paris Slavoluk pobjede udaljen je 1,2 km od Slavoluka pobjede. Poslovna četvrt La Défense i centar Pariza udaljeni su nekoliko stanica podzemnom željeznicom.
Napisano: 20. srp 2026.
Boravak: srp, 2026
I loved! The location is Nice too.
Napisano: 5. srp 2026.
Boravak: srp, 2026
A great location in Paris
The room was a generous size, very quiet and clean. Fluffy towels and a very comfortable bed.
The staff were very helpful, and friendly. A burger in the Luna Bar while watching the FIFA World Cup was fun. Breakfast is chaos, but lots on offer including delicious cheese.
I would stay here again.
Odgovor hotela
Napisano: 6. srp 2026.
Thank you for taking the time to share your wonderful feedback.
We are delighted to read that you had such a great stay with us and that our location proved to be the perfect base for both work and leisure while exploring Paris. It is also a pleasure to know you enjoyed the comfort and quietness of your room, as well as the friendliness and helpfulness of our team.
We're glad you had a great time at Luna Bar while watching the FIFA World Cup, and that you appreciated our breakfast selection—especially the cheese! We also appreciate your comment regarding the breakfast atmosphere during busy periods, and we will continue working to provide a smoother experience for all our guests.
Thank you once again for your kind recommendation. We look forward to welcoming you back to Le Méridien Paris Arc de Triomphe very soon.
Warm regards,
Le Meridien Paris Arc de Triomphe Marketing Team
Napisano: 3. srp 2026.
Boravak: srp, 2026
Multiverse and confusion
Odgovor hotela
Napisano: 6. srp 2026.
Thank you for taking the time to share your detailed feedback following your stay with us.
We are pleased to know that our location, directly opposite the Palais des Congrès and close to the metro, was convenient for your visit, and that you enjoyed our breakfast selection.
At the same time, we sincerely apologize that several aspects of your stay did not meet your expectations. We regret the housekeeping oversight that resulted in your room not being serviced, as well as the inconvenience this caused. Your comments regarding the room allocation, the condition of the curtain, and the bathroom have also been carefully noted. We understand how important these details are to our guests' comfort, and we appreciate you bringing them to our attention.
Please be assured that your feedback has been shared with the relevant teams so that we can review these matters and continue improving our services and facilities.
We are grateful to read that, despite these shortcomings, you would consider staying with us again. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience.
Kind regards,
Le Meridien Paris Arc de Triomphe Marketing Team
Napisano: 3. srp 2026.
Boravak: lip, 2026
It is a nice hotel when you are at Congress in Palais des Congress
Odgovor hotela
Napisano: 6. srp 2026.
Thank you very much for sharing your kind feedback.
We are delighted to hear that your recent stay with us was even better than your previous visit. It is especially rewarding to know that you appreciated the warm welcome from our team, our breakfast buffet, the comfort of your room, and the peaceful atmosphere throughout the hotel.
Your comments are a wonderful encouragement to our teams, who work every day to provide the best possible experience for our guests.
We truly appreciate your loyalty and look forward to welcoming you back to Le Méridien Paris Arc de Triomphe on your next visit to the Palais des Congrès.
Warm regards,
Le Meridien Paris Arc de Triomphe Marketing Team
Napisano: 29. lip 2026.
Boravak: lip, 2026
Serious Security Failure and Extremely Disappointing Check-In Experience
Unfortunately, our experience was one of the most disappointing hotel stays we have ever had.
We arrived at approximately 11:30 a.m. on June 23 and were told our rooms were not yet ready. We were assured that we would receive a phone call as soon as they became available, so we left to spend the day exploring Paris. It was an extremely hot day, with temperatures approaching 40°C (104°F).
No one ever called.
After repeatedly contacting the hotel ourselves throughout the day, we finally received room keys at approximately 8:30 p.m.—about nine hours after arriving.
Unfortunately, the problems didn’t end there.
The following day, we had to move because the room assigned to us was not the room type we had reserved. Once again, we were told we would receive a phone call as soon as the correct room became available.
Once again, no one called.
We were unable to access the correct room until approximately 8:30 p.m., meaning we effectively lost most of a second day waiting for accommodations we had already paid for.
The most troubling incident occurred when my teenage son was issued a key to a room that was already occupied. Believing it was his assigned room, he opened the door and found another guest asleep inside. Thankfully, everyone remained calm, but this should never happen. It was an alarming security and privacy failure for both my son and the guest whose room had been incorrectly assigned.
To be fair, some members of the staff were courteous and genuinely tried to help once they became involved. My disappointment is not with every employee, but with the overall handling of the situation and the lack of communication throughout our stay.
I understand that hotels occasionally experience operational problems. What distinguishes a great hotel is how it responds. In our case, repeated promises were not kept, communication was poor, and a serious room assignment error significantly overshadowed what should have been a memorable family vacation in Paris.
I hope Marriott reviews its procedures to ensure that no future guest experiences similar issues.
Odgovor hotela
Napisano: 2. srp 2026.
Thank you for taking the time to share such a detailed account of your stay. We are truly sorry that your experience fell so far short of both your expectations and the standards we strive to deliver, particularly as a valued Marriott Bonvoy Platinum Elite member.
First and foremost, we would like to sincerely apologize for the significant delays you experienced during check-in, the repeated room changes, the lack of follow-up communication, and most importantly, the room assignment error involving your son. We fully understand how distressing and unacceptable this situation must have been. Guest safety and privacy are among our highest priorities, and we deeply regret that this incident occurred.
Unfortunately, during your stay, our property experienced an exceptional issue with our operating system, which caused major disruptions to room allocation and availability management. While this helps explain the operational difficulties encountered, it does not excuse the inconvenience, frustration, or disappointment you and your family experienced.
We completely understand your frustration, particularly after repeated assurances that you would be contacted when your rooms were ready. We recognize that these promises were not fulfilled and sincerely regret the impact this had on what should have been an enjoyable family visit to Paris.
As you mentioned, several members of our team did their utmost to assist once they became aware of the situation. We are also pleased that we were able to offer Marriott Bonvoy points as a gesture of goodwill; however, we fully appreciate that this could not make up for the experience you endured.
Please be assured that your feedback has been shared with both our operational and management teams. We are carefully reviewing the circumstances surrounding your stay and reinforcing our procedures to help prevent similar situations from occurring in the future.
Thank you again for bringing these matters to our attention. We truly hope you will consider giving us another opportunity to restore your confidence in Le Méridien Paris Arc de Triomphe.
Pauline
Hotel Communication Team
Vrlo dobra lokacija
81, boulevard Gouvion Saint Cyr, Ternes, Pariz, 75017, Francuska|4,24 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
u dobi od 12 g. ili mlađe
Besplatno
u dobi od 13 g. ili starije
90 € po osobi po noćenju
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Opcije doručka
Američki doručak, Kontinentalni doručak, Bezglutenski doručak, Vegetarijanski doručak
Cijena doručka
25 € po osobi
Vrijeme doručka
Pon – ned od 06:30 do 11:00
Cash

