O.Lysée Hotel
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Klimatizacija
Shuttle prijevoz do zračne luke
24-satna recepcija
Restoran
Za nepušače
Više o hotelu O.Lysée Hotel
O.Lysée Hotel
Objekt O.Lysée Hotel nalazi se na idealnoj lokaciji u Parizu te sadrži švedski stol i besplatan WiFi u cijelom objektu. Ovaj hotel s 4 zvjezdice nudi poslovni centar i uslugu konsijerža. Hotel ima obiteljske sobe. Objekt O.
Recenzije od 
Snimio anonimni putnik
Napisano: 31. kol 2026.
Boravak: kol, 2026
Hotel was wonderful. Staff was very helpful and courteous. Highly recommend this hotel.
Parovi
Napisano: 7. svi 2026.
Boravak: svi, 2026
Told we wouldn’t get a refund if we wrote a bad review….
We had a truly awful experience at this hotel and I feel it’s important to warn others before they consider booking.
When we checked into room 316, it was uncomfortably warm. I attempted to use the air conditioning but it simply didn’t work. Before heading out to dinner, I informed reception and was told a fan would be provided. When we returned later that evening, not only was there no fan, but the room was even hotter than before - completely unsuitable for sleeping.
We went back down to reception where another staff member, Remy, was on duty. He told us there were no fans available and, more concerningly, that the air conditioning was not working in any of the rooms because it is centrally controlled and had been switched off due to “cold temperatures” outside. For context, it was 18°C at 11pm. The room itself had only a very small window, which provided almost no ventilation.
This is not what is advertised. Both the hotel’s website and Booking.com clearly state that rooms are equipped with air conditioning. What is not made clear is that guests have no control over it and that it may simply be turned off altogether.
Remy was extremely unhelpful throughout. He appeared disinterested, avoided engaging with us, and repeatedly ignored our requests for updates while messaging his manager instead of calling. After around 30 minutes of back-and-forth, he finally contacted the manager, Eder - and the situation somehow worsened.
Eder was shockingly rude and dismissive. He gave us a completely different explanation, claiming that all hotels in Paris had been instructed by the president to turn off air conditioning - which is simply not true. I had stayed in another Paris hotel just days earlier with fully functioning air conditioning. When I challenged this, he told me I would “just have to get used to the temperature,” with no apology and no acknowledgement that the hotel was failing to provide what had been advertised.
At that point, we informed him we would be checking out two nights early.
The following morning, Eder stated we would not receive a full refund for the previous night - only 25% “as a gesture of goodwill,” because we had still been able to use “facilities like a shower.” This is particularly insulting given that the shower itself was covered in mould (photos attached).
The most concerning part of the entire experience came next: Eder told my husband that if we left a negative review, he would cancel the partial refund. He explicitly instructed us to leave a “5 or 6 out of 10” review instead of a low score. Attempting to pressure guests into moderating their feedback in exchange for a refund is completely unacceptable.
Overall, the customer service at this hotel is appalling. The lack of honesty, the failure to provide basic advertised amenities, and the unprofessional, intimidating behaviour from management made this one of the worst hotel experiences we have ever had. I would strongly advise others to avoid.
When we checked into room 316, it was uncomfortably warm. I attempted to use the air conditioning but it simply didn’t work. Before heading out to dinner, I informed reception and was told a fan would be provided. When we returned later that evening, not only was there no fan, but the room was even hotter than before - completely unsuitable for sleeping.
We went back down to reception where another staff member, Remy, was on duty. He told us there were no fans available and, more concerningly, that the air conditioning was not working in any of the rooms because it is centrally controlled and had been switched off due to “cold temperatures” outside. For context, it was 18°C at 11pm. The room itself had only a very small window, which provided almost no ventilation.
This is not what is advertised. Both the hotel’s website and Booking.com clearly state that rooms are equipped with air conditioning. What is not made clear is that guests have no control over it and that it may simply be turned off altogether.
Remy was extremely unhelpful throughout. He appeared disinterested, avoided engaging with us, and repeatedly ignored our requests for updates while messaging his manager instead of calling. After around 30 minutes of back-and-forth, he finally contacted the manager, Eder - and the situation somehow worsened.
Eder was shockingly rude and dismissive. He gave us a completely different explanation, claiming that all hotels in Paris had been instructed by the president to turn off air conditioning - which is simply not true. I had stayed in another Paris hotel just days earlier with fully functioning air conditioning. When I challenged this, he told me I would “just have to get used to the temperature,” with no apology and no acknowledgement that the hotel was failing to provide what had been advertised.
At that point, we informed him we would be checking out two nights early.
The following morning, Eder stated we would not receive a full refund for the previous night - only 25% “as a gesture of goodwill,” because we had still been able to use “facilities like a shower.” This is particularly insulting given that the shower itself was covered in mould (photos attached).
The most concerning part of the entire experience came next: Eder told my husband that if we left a negative review, he would cancel the partial refund. He explicitly instructed us to leave a “5 or 6 out of 10” review instead of a low score. Attempting to pressure guests into moderating their feedback in exchange for a refund is completely unacceptable.
Overall, the customer service at this hotel is appalling. The lack of honesty, the failure to provide basic advertised amenities, and the unprofessional, intimidating behaviour from management made this one of the worst hotel experiences we have ever had. I would strongly advise others to avoid.
Snimio anonimni putnik
Napisano: 28. srp 2026.
Boravak: srp, 2026
Staff was so helpful with everything we needed. The room was clean, spacious for our family of 4, and the location made traveling around the city super easy.
Obitelji
Napisano: 17. lip 2026.
Boravak: lip, 2026
Fantastic location
This hotel has the perfect location since it is a half block behind the Champs-Elysees. It is a smaller boutique hotel with a wonderful staff. We stayed in a room for three people that had two sleeping areas; a larger bed in one room and a smaller, narrow room with a twin size sofa. There was a water closet near the small room and a shower and sink in the larger room. There was a shared balcony outside our room that we didn't use due to the cool weather. We thought the rooms were a nice size for Paris. Everything was clean and the housekeeping service was very good. We definitely felt it was a safe area with tons of shops and restaurants in walking distance. The breakfast room was a bit small but rarely full during our visit. The staff servicing the breakfast area were kind and helpful. There is a small lift (one person). The reception staff were kind and helpful.
Snimio anonimni putnik
Napisano: 16. lip 2026.
Boravak: lip, 2026
Good experience, nice staff, good breakfast, great location. However, very small elevator, small corridors (with dirty towels on the floor for most of the day), and small rooms…
Izvrsna lokacija
7 Rue du Colisée, 8. arondisman, Pariz, 75008, Francuska|2,32 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
O.Lysée Hotel: često postavljana pitanja
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