NJV Athens Plaza
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
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24-satna recepcija
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Više o hotelu NJV Athens Plaza
NJV Athens Plaza
Ovaj hotel s 5 zvjezdica nalazi se na prestižnoj lokaciji na trgu Syntagma i nudi prekrasan pogled na Akropolu.
Recenzije od 
Parovi
Napisano: 5. ruj 2026.
Boravak: kol, 2026
NJV stay
We stayed here for 4 nights. We has a deluxe Acropolis view room. The room was large enough to move around & sit with a cup of coffee. The location is perfect for touring. It is within walking distance of almost everything. Elevators were very tiny but we never waited long. The breakfast buffet is convenient but if you have time I would suggest eating at a coffee shop or bakery. We ate at the plaza cafe for a late dinner when we arrived. The food was good but the service was extremely slow. It is the perfect location if you plan to tour
Snimio anonimni putnik
Napisano: 1. ruj 2026.
Boravak: kol, 2026
It is impossible to describe how wonderful the staff was. We had luggage problems…..we were
in Athens and the bags in Amsterdam. Everyone worked with us to get these bags delivered…phone calls and emails were made and sent. In addition to the excellent accommodations was this fantastic staff. Highest of recommendations to the NJV Athens Plaza.
in Athens and the bags in Amsterdam. Everyone worked with us to get these bags delivered…phone calls and emails were made and sent. In addition to the excellent accommodations was this fantastic staff. Highest of recommendations to the NJV Athens Plaza.
Snimio anonimni putnik
Napisano: 30. kol 2026.
Boravak: kol, 2026
The only thing I didn’t like is that the fried egg and the sausages were hard to chew like plastic.
Obitelji
Napisano: 27. kol 2026.
Boravak: kol, 2026
More like a 2 star hotel and definitely so overpriced
For $500 a night, I expected much better service and a much nicer room. Unfortunately, the room looked more like a Holiday Inn express —possibly even older and more worn out and damaged.
I was honestly shocked when we checked in. We specifically booked a 5-star hotel with good reviews, and after a 15-hour flight, I was really looking forward to taking a relaxing bath and having a nice shower. Instead, the bathroom felt old, dusty, and extremely unwelcoming.
The hairdryer attached to the wall wasn’t working and had a lot of dust on it. I called the front desk to ask for another one, but the person who answered was dismissive and seemed to have an attitude. He told me that I needed to plug it in outside the bathroom. I explained that the hairdryer was attached to the wall and couldn’t be unplugged. Instead of trying to help, he raised his voice and insisted that it wasn’t possible.
I then asked for housekeeping to come and check it. A woman came up, checked the hairdryer, and said she didn’t know why it wasn’t working. She asked me to wait while she looked for another solution. She eventually came back and told me there was another hairdryer in the room.
I had already looked everywhere because I thought there might be a second one, but it was tucked away and hidden on the bottom shelf in the back of the closet. Unfortunately, when I tried to use it, I found burned hair still stuck to the dryer.
For a hotel charging $500 a night and presenting itself as a 5-star property, this level of room condition, cleanliness, and service was extremely disappointing. After a long international flight, this was certainly not the experience I expected.
I was honestly shocked when we checked in. We specifically booked a 5-star hotel with good reviews, and after a 15-hour flight, I was really looking forward to taking a relaxing bath and having a nice shower. Instead, the bathroom felt old, dusty, and extremely unwelcoming.
The hairdryer attached to the wall wasn’t working and had a lot of dust on it. I called the front desk to ask for another one, but the person who answered was dismissive and seemed to have an attitude. He told me that I needed to plug it in outside the bathroom. I explained that the hairdryer was attached to the wall and couldn’t be unplugged. Instead of trying to help, he raised his voice and insisted that it wasn’t possible.
I then asked for housekeeping to come and check it. A woman came up, checked the hairdryer, and said she didn’t know why it wasn’t working. She asked me to wait while she looked for another solution. She eventually came back and told me there was another hairdryer in the room.
I had already looked everywhere because I thought there might be a second one, but it was tucked away and hidden on the bottom shelf in the back of the closet. Unfortunately, when I tried to use it, I found burned hair still stuck to the dryer.
For a hotel charging $500 a night and presenting itself as a 5-star property, this level of room condition, cleanliness, and service was extremely disappointing. After a long international flight, this was certainly not the experience I expected.
Odgovor hotela
Napisano: 1. ruj 2026.
Dear Guest,
Warm greetings from the NJV Athens Plaza.
Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to learn that your experience fell so far short of your expectations, particularly after such a long international journey.
We were especially concerned to read your comments regarding the condition and cleanliness of the bathroom and the hairdryers in your room. The wall-mounted hairdryer should have been removed from the room as it was no longer functioning, and we sincerely apologize that this was not identified and addressed prior to your arrival. Furthermore, the condition of the alternative hairdryer provided to you was certainly not in line with the standards we expect to maintain.
We are equally disappointed to hear about your interaction with our Front Office team. Regardless of the circumstances, you should have received a helpful, courteous and solution-oriented response when you contacted us for assistance. We sincerely apologize that this was not the case. At the same time, we would like to reassure you that this was an unfortunate incident and does not reflect the level of service we strive to provide. Our Front Office team regularly receives very positive feedback regarding their professionalism and performance, which makes your experience all the more disappointing to us.
Please be assured that your comments have been shared with the relevant department managers for thorough review and follow-up, both regarding the room condition and cleanliness and the service you experienced. We will also ensure that the condition of the in-room amenities is carefully reviewed to prevent similar oversights in the future.
We fully understand your disappointment, particularly given the expectations associated with your stay, and we sincerely regret that we did not provide the comfortable and welcoming experience you were looking forward to after your long journey.
Thank you once again for bringing these matters to our attention. We hope that we may have the opportunity to restore your confidence in NJV Athens Plaza and provide you with the experience you should have received.
Kind regards,
Warm greetings from the NJV Athens Plaza.
Thank you for taking the time to share your detailed feedback following your recent stay with us. We are truly sorry to learn that your experience fell so far short of your expectations, particularly after such a long international journey.
We were especially concerned to read your comments regarding the condition and cleanliness of the bathroom and the hairdryers in your room. The wall-mounted hairdryer should have been removed from the room as it was no longer functioning, and we sincerely apologize that this was not identified and addressed prior to your arrival. Furthermore, the condition of the alternative hairdryer provided to you was certainly not in line with the standards we expect to maintain.
We are equally disappointed to hear about your interaction with our Front Office team. Regardless of the circumstances, you should have received a helpful, courteous and solution-oriented response when you contacted us for assistance. We sincerely apologize that this was not the case. At the same time, we would like to reassure you that this was an unfortunate incident and does not reflect the level of service we strive to provide. Our Front Office team regularly receives very positive feedback regarding their professionalism and performance, which makes your experience all the more disappointing to us.
Please be assured that your comments have been shared with the relevant department managers for thorough review and follow-up, both regarding the room condition and cleanliness and the service you experienced. We will also ensure that the condition of the in-room amenities is carefully reviewed to prevent similar oversights in the future.
We fully understand your disappointment, particularly given the expectations associated with your stay, and we sincerely regret that we did not provide the comfortable and welcoming experience you were looking forward to after your long journey.
Thank you once again for bringing these matters to our attention. We hope that we may have the opportunity to restore your confidence in NJV Athens Plaza and provide you with the experience you should have received.
Kind regards,
Pojedinci
Napisano: 22. kol 2026.
Boravak: kol, 2026
Great hotel
I have been staying here every summer for many years. The staff is exceptional. The location is extremely convenient, close to great shopping, restaurants metro and tram stations. However you can easily walk to most top destinations. The rooms are great, especially if you get a view of the Acropolis. Highly recommend.
Odgovor hotela
Napisano: 24. kol 2026.
Dear Guest,
Warm greetings from the NJV Athens Plaza. Thank you very much for sharing your detailed review following your stay with us. We are delighted to hear that you enjoyed our prime location in Syntagma Square, our spacious rooms with the Acropolis view, and the exceptional performance of our staff. Thank you for your kind recommendation. We hope to have the pleasure of welcoming you back to the NJV Athens Plaza and providing you with an even more enjoyable experience.
Kind regards,
Warm greetings from the NJV Athens Plaza. Thank you very much for sharing your detailed review following your stay with us. We are delighted to hear that you enjoyed our prime location in Syntagma Square, our spacious rooms with the Acropolis view, and the exceptional performance of our staff. Thank you for your kind recommendation. We hope to have the pleasure of welcoming you back to the NJV Athens Plaza and providing you with an even more enjoyable experience.
Kind regards,
Izvrsna lokacija
2 Vas. Georgiou A, Syntagma Square, 1. okrug, Atena, 105 64, Grčka|1,38 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
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