Aegean Bay Hotel - All Inclusive
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Više o hotelu Aegean Bay Hotel - All Inclusive
Aegean Bay Hotel - All Inclusive
Objekt Aegean Bay Hotel smješten je u gradu 'Kos Town', na 4 min hoda od znamenitosti Plaža Marmari, te nudi smještaj koji sadrži sezonski vanjski bazen, besplatno privatno parkiralište, vrt i zajednički salon. License number: 1351553
Recenzije od 
Obitelji
UK
Napisano: 17. srp 2026.
Boravak: srp, 2026
Amazing family holiday!! Will return!
We’ve just got back from a fantastic week here, we’ve been to Kos 5 times this was our first stay here. Rooms were spacious and clean, cleaned daily. Air con perfect! One of our rooms had mattress toppers, my husband back wasn’t the best before he came away he asked for a mattress topper and was done within the hour! Staff were lovely and friendly and work tirelessly!!
Pools were lovely and clean and warm!! Sunbeds were the best we’ve had.
Bus stop right by hotel for Kos town €2.50 one way. Beach so close and beautiful
Now onto the food… the food was nice, I would say it let the hotel down slightly as not much to choose from, variety what was there though. Pancakes, omelets, bread was beautiful and the salads even better! The day we were leaving a snack van was open for chicken nuggets chips and hot dogs, shame it wasn’t open the week we were there, as the snacks let them down just a few sandwiches and pasta but once they were gone they weren’t restocked, ice cream only in the afternoon. But saying all that for the money we paid we didn’t mind, and we would return!! If you’re wanting à la carte restaurants and lots of cooking stations then book a 5 star! Well done to all the staff!! We shall see you all again Ευχαριστώ πολύ!
Pools were lovely and clean and warm!! Sunbeds were the best we’ve had.
Bus stop right by hotel for Kos town €2.50 one way. Beach so close and beautiful
Now onto the food… the food was nice, I would say it let the hotel down slightly as not much to choose from, variety what was there though. Pancakes, omelets, bread was beautiful and the salads even better! The day we were leaving a snack van was open for chicken nuggets chips and hot dogs, shame it wasn’t open the week we were there, as the snacks let them down just a few sandwiches and pasta but once they were gone they weren’t restocked, ice cream only in the afternoon. But saying all that for the money we paid we didn’t mind, and we would return!! If you’re wanting à la carte restaurants and lots of cooking stations then book a 5 star! Well done to all the staff!! We shall see you all again Ευχαριστώ πολύ!
Odgovor hotela
Napisano: 18. srp 2026.
Dear Guest,
Thank you so much for your wonderful review and for choosing Aegean Bay. We are delighted to hear that you had such a fantastic family holiday with us.
It is especially pleasing to know that you found your rooms spacious and clean, enjoyed our pools and comfortable sunbeds, and that our team was able to provide a mattress topper so quickly to make your husband's stay more comfortable. We also appreciate your honest feedback regarding the food and snack selection. Guest comments like yours help us continue to improve our offering, and we will certainly take your observations into consideration as we work to enhance the dining experience for our guests.
Thank you once again for your balanced and thoughtful review, and for recognising the value we strive to offer. We are thrilled to hear that you would return, and we look forward to welcoming you and your family back for another memorable holiday.
Ευχαριστώ πολύ και εις το επανιδείν!
Warm regards,
Aegean Bay Management
Thank you so much for your wonderful review and for choosing Aegean Bay. We are delighted to hear that you had such a fantastic family holiday with us.
It is especially pleasing to know that you found your rooms spacious and clean, enjoyed our pools and comfortable sunbeds, and that our team was able to provide a mattress topper so quickly to make your husband's stay more comfortable. We also appreciate your honest feedback regarding the food and snack selection. Guest comments like yours help us continue to improve our offering, and we will certainly take your observations into consideration as we work to enhance the dining experience for our guests.
Thank you once again for your balanced and thoughtful review, and for recognising the value we strive to offer. We are thrilled to hear that you would return, and we look forward to welcoming you and your family back for another memorable holiday.
Ευχαριστώ πολύ και εις το επανιδείν!
Warm regards,
Aegean Bay Management
Obitelji
Napisano: 17. srp 2026.
Boravak: srp, 2026
Avoid at all costs – the worst hotel experience we’ve ever had
Avoid at all costs – the worst hotel experience we’ve ever had
We arrived at Aegean Bay at around 11pm and from the moment we walked through the door, our holiday got off to the worst possible start.
The receptionist, Alberto, was rude, abrupt and confrontational from the minute we arrived. I was finishing a cigarette outside when he came out and demanded that we come inside immediately. When I started completing the registration forms at reception, he aggressively gestured for me to move away from the desk. I suffer with a bad back, yet I was expected to bend over a low table while other guests were allowed to use the reception desk.
After a long day travelling, we were refused food and drinks because we had missed the hotel information talk. Thankfully, another member of staff later apologised for his behaviour and quietly brought us sandwiches and drinks, asking us not to mention it.
The room was filthy. There were ants, insects, dirt and poor levels of cleanliness throughout. During the night we woke up with bites after sleeping in the bed. Even the replacement bedding we were given had hairs and stains on it. We took photographs and videos of everything.
I am currently undergoing cancer treatment and am immunocompromised, so cleanliness is extremely important to me. I explained this to the hotel, but my concerns were dismissed.
When we returned to reception to complain, Alberto became confrontational again. After we complained about his behaviour, he made a complaint about us. We asked for the CCTV to be reviewed because we believe it would show exactly how we were spoken to. Instead of dealing with the situation, he walked away and refused to speak to us.
A female manager then refused to even look at my medical letter explaining my condition. When I explained why I was worried about staying in the hotel, she sarcastically said, “Do you want me to get you an ambulance then?” I have never experienced such a were bed bugs specifically. Saying you woke up with bites and found insects is accurate based on what you’ve described, whereas identifying
We arrived at Aegean Bay at around 11pm and from the moment we walked through the door, our holiday got off to the worst possible start.
The receptionist, Alberto, was rude, abrupt and confrontational from the minute we arrived. I was finishing a cigarette outside when he came out and demanded that we come inside immediately. When I started completing the registration forms at reception, he aggressively gestured for me to move away from the desk. I suffer with a bad back, yet I was expected to bend over a low table while other guests were allowed to use the reception desk.
After a long day travelling, we were refused food and drinks because we had missed the hotel information talk. Thankfully, another member of staff later apologised for his behaviour and quietly brought us sandwiches and drinks, asking us not to mention it.
The room was filthy. There were ants, insects, dirt and poor levels of cleanliness throughout. During the night we woke up with bites after sleeping in the bed. Even the replacement bedding we were given had hairs and stains on it. We took photographs and videos of everything.
I am currently undergoing cancer treatment and am immunocompromised, so cleanliness is extremely important to me. I explained this to the hotel, but my concerns were dismissed.
When we returned to reception to complain, Alberto became confrontational again. After we complained about his behaviour, he made a complaint about us. We asked for the CCTV to be reviewed because we believe it would show exactly how we were spoken to. Instead of dealing with the situation, he walked away and refused to speak to us.
A female manager then refused to even look at my medical letter explaining my condition. When I explained why I was worried about staying in the hotel, she sarcastically said, “Do you want me to get you an ambulance then?” I have never experienced such a were bed bugs specifically. Saying you woke up with bites and found insects is accurate based on what you’ve described, whereas identifying
Odgovor hotela
Napisano: 18. srp 2026.
Dear Ms Amy,
Thank you for taking the time to share your feedback. We are genuinely sorry that you left with such a negative impression of your stay. However, we feel it is important to clarify that the events did not occur as described in your review.
Throughout your stay, our team made repeated efforts to assist you and respond to your requests. Unfortunately, interactions became increasingly difficult, and members of our staff were subjected to live social media recordings, phone video recording, screaming and several uncalled for uncomfortable situtations while carrying out their duties. To protect both our employees and the situation from further escalation, management explicitly instructed our staff to disengage and walk away rather than continue a confrontation.
Our team also made multiple attempts to resolve your concerns regarding your room. Housekeeping was available and offered to clean the room again, replace towels, and address any issues you had raised. These offers were declined, preventing us from carrying out the additional service that was offered.
Our priority is always the comfort and wellbeing of our guests, and we take complaints regarding cleanliness and service seriously. At the same time, we have a responsibility to provide a safe and respectful working environment for our employees. We are proud of our team's professionalism throughout this incident, particularly as they remained calm and courteous despite a very challenging situation.
We respectfully disagree with a number of the statements made in your review, as they do not reflect the facts as documented during your stay. Nevertheless, we wish you all the best and sincerely hope you have more positive travel experiences in the future.
Best regards,
Aegean Bay Management
Thank you for taking the time to share your feedback. We are genuinely sorry that you left with such a negative impression of your stay. However, we feel it is important to clarify that the events did not occur as described in your review.
Throughout your stay, our team made repeated efforts to assist you and respond to your requests. Unfortunately, interactions became increasingly difficult, and members of our staff were subjected to live social media recordings, phone video recording, screaming and several uncalled for uncomfortable situtations while carrying out their duties. To protect both our employees and the situation from further escalation, management explicitly instructed our staff to disengage and walk away rather than continue a confrontation.
Our team also made multiple attempts to resolve your concerns regarding your room. Housekeeping was available and offered to clean the room again, replace towels, and address any issues you had raised. These offers were declined, preventing us from carrying out the additional service that was offered.
Our priority is always the comfort and wellbeing of our guests, and we take complaints regarding cleanliness and service seriously. At the same time, we have a responsibility to provide a safe and respectful working environment for our employees. We are proud of our team's professionalism throughout this incident, particularly as they remained calm and courteous despite a very challenging situation.
We respectfully disagree with a number of the statements made in your review, as they do not reflect the facts as documented during your stay. Nevertheless, we wish you all the best and sincerely hope you have more positive travel experiences in the future.
Best regards,
Aegean Bay Management
Parovi
Napisano: 15. srp 2026.
Boravak: srp, 2026
Great Hotel
The room was presented very clean and neat. Fresh towels were provided on a daily basis and the rooms were cleaned to a good standard. They had a variety of different food in the all inclusive restaurant choosing a different cuisine each night (Greek, Indian, Chinese etc) and the pizza was very good. The hotel itself is pretty close to the beach (around a 10 minute walk) however we preferred to be around the pool as the atmosphere was better. It is also close to a near by water park (Lido Waterpark) and is very good value for money and great fun. The bar staff and reception were very welcoming and accommodating providing good customer service. The hotel has a choice between an active and a quiet pool so you can pick whatever suits you best. The animation team went above and beyond to provide good entertainment ranging from water volleyball to darts and really did a good job of getting everyone involved and creating a good vibe across the hotel. I personally would say the holiday was great value for money and would come back again.
Obitelji
Napisano: 15. srp 2026.
Boravak: srp, 2026
Good saty
We had an excellent stay at the agean bay Everything was well organized, the rooms were clean and comfortable, and the overall service exceeded my expectations.
I would especially like to recognize Pavathi and Harika at the reception. Their professionalism, warm hospitality, and genuine willingness to assist made a lasting impression. They were always courteous, attentive, and ensured that every aspect of my stay was smooth and enjoyable.
Their exceptional customer service truly enhanced my experience. I highly recommend this hotel and look forward to returning in the future.
I would especially like to recognize Pavathi and Harika at the reception. Their professionalism, warm hospitality, and genuine willingness to assist made a lasting impression. They were always courteous, attentive, and ensured that every aspect of my stay was smooth and enjoyable.
Their exceptional customer service truly enhanced my experience. I highly recommend this hotel and look forward to returning in the future.
Parovi
UK
Napisano: 12. srp 2026.
Boravak: srp, 2026
Agean bay so welcoming
We are staying here at the moment.
I was a little anxious about my stay as I have had two tummy surgeries and struggle to digest food. I have good days and bad days. Im also milk intolerant and a review I read said there were no milk alternatives, which is incorrect, there are five various types of milk alternatives at breakfast, and for hot drinks throughout the day.
George the food,Bar & restaurant manager was very helpful and reassured me he could accommodate my needs.
Which put my mind at rest and I am most grateful of. I have ended up eating much better than being at home.
The chefs behind the scenes and at the griddle do a brilliant job.
There is an excellent variety of fresh foods and drinks a good selection to cater for everyone.
At breakfast there is traditional English and an array of other delicious food items which is very substantial. Fruit ,cereal ,juice,toast and various spreads too.
The themed nights are great with fantastic meat and veggie options. Cooked fresh Pizzas are available and are really good.
Drinks are avaliable through out the day with snacks
A Fridge is in the room which is handy, with a kettle and a selection of beverages. Which you only need a drink 1st thing in the morning and last thing at night.
We always bring our insulated travel cups to save waste.
TUI sell metal powder coated ones on the plane at a reasonable price. Going to get them on our return journey for our Grandchildren as there is a lovely turtle design.
The TUI rep Christos is a lovely man down to earth ready to answer any questions. Also informative of excursions, giving ideas for those who want to visit around the Island.
To be honest all the staff are so respectful.
There are bus stops near by. €2.50 each way to Kos town.
The rooms are very modern spacious light & airy. With air con. The bed is so comfy i had a perfect nights sleep.
The bathroom has a hairdryer & toiletries provided using quality aloe vera local products.
The housekeeping comes in everyday and does a lovely job.
The hotel complex and restaurant are a very pleasant environment and plenty of seating and space.
A Choice of outdoor areas and two pools with smaller pools for toddlers. Perfect plenty of outdoor comfy beds. The evening entertainment is good too and kiddies disco.
The staff are approachable polite and are very helpful.
All in all my partner and I are looking forward to enjoying the rest of our stay.
PS little tip we brought nappy sacks as your not able to put paper down the toilet.
Thank you Agean Bay for making us both so welcone. I would definatley like to return.
I was a little anxious about my stay as I have had two tummy surgeries and struggle to digest food. I have good days and bad days. Im also milk intolerant and a review I read said there were no milk alternatives, which is incorrect, there are five various types of milk alternatives at breakfast, and for hot drinks throughout the day.
George the food,Bar & restaurant manager was very helpful and reassured me he could accommodate my needs.
Which put my mind at rest and I am most grateful of. I have ended up eating much better than being at home.
The chefs behind the scenes and at the griddle do a brilliant job.
There is an excellent variety of fresh foods and drinks a good selection to cater for everyone.
At breakfast there is traditional English and an array of other delicious food items which is very substantial. Fruit ,cereal ,juice,toast and various spreads too.
The themed nights are great with fantastic meat and veggie options. Cooked fresh Pizzas are available and are really good.
Drinks are avaliable through out the day with snacks
A Fridge is in the room which is handy, with a kettle and a selection of beverages. Which you only need a drink 1st thing in the morning and last thing at night.
We always bring our insulated travel cups to save waste.
TUI sell metal powder coated ones on the plane at a reasonable price. Going to get them on our return journey for our Grandchildren as there is a lovely turtle design.
The TUI rep Christos is a lovely man down to earth ready to answer any questions. Also informative of excursions, giving ideas for those who want to visit around the Island.
To be honest all the staff are so respectful.
There are bus stops near by. €2.50 each way to Kos town.
The rooms are very modern spacious light & airy. With air con. The bed is so comfy i had a perfect nights sleep.
The bathroom has a hairdryer & toiletries provided using quality aloe vera local products.
The housekeeping comes in everyday and does a lovely job.
The hotel complex and restaurant are a very pleasant environment and plenty of seating and space.
A Choice of outdoor areas and two pools with smaller pools for toddlers. Perfect plenty of outdoor comfy beds. The evening entertainment is good too and kiddies disco.
The staff are approachable polite and are very helpful.
All in all my partner and I are looking forward to enjoying the rest of our stay.
PS little tip we brought nappy sacks as your not able to put paper down the toilet.
Thank you Agean Bay for making us both so welcone. I would definatley like to return.
Vrlo dobra lokacija
Marmari, Kos, 85300, Grčka|6,74 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
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