Grand Hotel Holiday Resort
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
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Parking
Klimatizacija
Bazen
Centar za fitness
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Više o hotelu Grand Hotel Holiday Resort
Grand Hotel Holiday Resort
Grand Hotel Holiday Resort nalazi se 25 kilometara istočno od međunarodne zračne luke Heraklion i 2,5 kilometra od Hersonissosa na sjevernoj obali mediteranskog otoka Krete.
Recenzije od 
Obitelji
Napisano: 29. srp 2026.
⭐⭐⭐⭐⭐ Grand Hotel, Hersonissos – One of Our Favourite Family Holidays
# ⭐⭐⭐⭐⭐ Grand Hotel, Hersonissos – One of Our Favourite Family Holidays
We have just returned from what has genuinely been one of our favourite family holidays.
Before travelling, I spent hours reading TripAdvisor reviews to help decide whether this hotel was right for us. Hopefully, by sharing our experience and a few little tips we picked up along the way, this review helps someone else planning their holiday.
From the outstanding staff and fantastic food to the beautiful sea views and wonderful local businesses we discovered, this holiday gave us memories we'll be talking about for years to come.
## Location
The hotel is beautifully positioned on a hillside overlooking the Mediterranean, and the views are simply breathtaking. We were lucky enough to have a sea-view room, and waking up to that view every morning never got old.
Because the hotel is built into the hillside there are plenty of steps and some steep paths. We actually enjoyed this, but it's worth knowing if you have mobility issues. The scenery more than makes up for the extra exercise!
## ️ Rooms
Our room was modern, spotless and very comfortable. Housekeeping did a fantastic job every day and everything was maintained to a very high standard.
The air conditioning deserves a special mention—it worked brilliantly. In fact, we actually had to turn it off one night because the room became so cool!
The hotel provides an iron if you need one, although there isn't an ironing board.
## ️ Food & Dining
The food was one of the biggest surprises of our holiday—in the best possible way.
We've stayed at all-inclusive hotels before where the buffet can become repetitive or feel like mass-produced food, but that certainly wasn't the case here.
The variety throughout our stay was excellent, with plenty of choice at every meal. There was a great selection of freshly prepared dishes, local Greek specialities, grilled meats, pasta, salads and familiar favourites, meaning there was always something to enjoy.
What really impressed us was the quality. Everything was full of flavour, beautifully cooked and constantly being refreshed throughout service. Nothing ever looked as though it had been sitting around for hours, and the buffet remained well stocked right up until the end of each meal.
One meal we genuinely looked forward to was the traditional Sunday roast. The roast beef was absolutely excellent—perfectly cooked, tender and full of flavour. It's not something you'd necessarily expect to rave about on an all-inclusive holiday abroad, but it was honestly one of the best roast beef dinners we've enjoyed on holiday.
After ten nights we still weren't bored of the food, which says a lot. The chefs and restaurant team clearly take enormous pride in what they do, and for us the dining experience was one of the standout highlights of the holiday.
One thing that made every meal even more enjoyable was the restaurant staff. Every member of the buffet team was incredibly warm, friendly and welcoming. They didn't simply clear plates and serve food—they remembered us, took the time to chat and always made us feel welcome. Those little conversations each day made the whole experience feel personal and are something we'll remember fondly.
We also really appreciated that bottled water was available during both lunch and dinner. There were three of us, and the staff were always happy to bring us four bottles to take back to our room. If you're taking an insulated water bottle, ask for a cup of ice before you leave the restaurant—it kept our drinks cold for hours.
## ❤️ The Staff
The people are what make this hotel truly special.
Every member of staff we met was welcoming, professional and genuinely friendly. You never felt like just another room number.
A special mention has to go to the wonderful team in the spa. My daughter Bella and I booked massages with **Eva** and **Georgia**, and they were absolutely fantastic. The treatments were relaxing, professional and one of the highlights of our stay. If you're staying here, I would highly recommend booking a treatment.
An even bigger thank you goes to **Jenny**. She is one of those rare people who leaves a lasting impression. From the moment we met her, she made us feel completely at ease. She took a genuine interest in us, remembered us every time we visited and always had time for a chat. Her warmth and kindness are something we'll remember long after the holiday has finished.
We'd also like to thank **Sielia**, who we saw every day. She always stopped to say hello, asked how our day had been and made every interaction feel personal.
I also have to mention the reception team. During our stay I unfortunately had a fall on some steps within the hotel grounds, leaving me with a cut and a badly bruised arm. The ladies on reception couldn't have been more caring. They quickly cleaned and dressed my arm, made sure I was okay and checked on me afterwards. Their kindness perfectly reflects the level of care and hospitality we experienced throughout our stay.
To Jenny, Eva, Georgia, Sielia, the restaurant team, the reception staff and everyone else at the Grand Hotel—thank you for making our holiday so memorable.
## Facilities
The hotel has everything you need for a relaxing holiday.
The pool areas were always clean and beautifully maintained. The only slight downside was that, despite signs asking guests not to reserve sunbeds, we regularly saw towels being placed on beds from around **8:00 am**. It wasn't a major issue for us, but it's worth mentioning if you have a favourite spot in mind.
The spa is an absolute must. It's peaceful, beautifully presented and somewhere we'd highly recommend visiting. We particularly loved the cold plunge pool, which spa guests can also enjoy during the day. It was incredibly refreshing in the summer heat, and my daughter absolutely loved it.
I also made use of the gym. It's quite small and doesn't have free weights, so don't expect a commercial fitness centre. However, it does have resistance machines, cardio equipment and excellent air conditioning, making it more than adequate for keeping active while away.
The hotel itself is immaculately clean throughout. Everywhere—from reception to the restaurants, pools and walkways—is maintained to an exceptionally high standard.
We didn't attend the evening entertainment, so it wouldn't be fair for us to comment on that.
## Exploring the Area
One of the things we loved most was getting out and exploring.
There are two towns within walking distance. Heading left takes you towards Hersonissos. We didn't visit as it looked much busier and more commercial than we were looking for. We preferred somewhere a little quieter.
Almost every day we walked into **Stalida**, which is around a one-mile walk from the hotel. It's a lovely stroll, mostly downhill on the way there, although remember it's uphill coming back!
We accidentally discovered a handy shortcut through the Horizon Hotel, which saved a little time.
A really useful tip: before crossing the busy road outside the hotel, turn left towards the supermarket. Just before you reach it there's an underpass that's easy to miss if cars are parked nearby. If you've reached the supermarket, you've gone slightly too far. It's by far the safest and easiest way to reach both Stalida and Hersonissos.
If you head left after coming through the underpass and continue past the beachfront hotels, you'll discover a small cove with no sunbeds. It's a peaceful little spot that's perfect for relaxing or taking some beautiful sunset photographs.
### ️ Potamos Beach
One of the highlights of our holiday was **Potamos Beach**, and I'd highly recommend making time to visit.
Reception kindly organised a taxi for us, which cost **€25**. Alternatively, you can catch the local bus from **Bus Stop 36**.
The beach itself is absolutely stunning. Crystal-clear water, beautiful sand and a much more natural feel than some of the beaches closer to the hotel.
I'd recommend visiting during the week as weekends are much busier with locals.
There is a lovely little taverna and a food truck nearby, and we hired **three sunbeds and one umbrella for €20**, which we thought was excellent value.
We also discovered some fantastic restaurants, bars and local businesses during our stay, all of which played a part in making our holiday so memorable. Rather than trying to do them justice in this review, I've reviewed each one separately so other travellers can find them more easily.
If you're visiting the Grand Hotel, I'd definitely recommend reading those reviews too. They include **Romantic Corner Restaurant, Cosmopolitan Bar, Edem Bar & Restaurant, the Grand Hotel Spa, Wizard Tattoo and Potamos Beach**—all places that genuinely helped make our holiday so special and are well worth a visit.
## ✈️ Departure Day
Our return flight back to Stansted wasn't until midnight.
Unfortunately, because the hotel was fully booked, a late check-out wasn't available, so we checked out of our room at **12 noon**. However, the hotel made the whole process incredibly easy.
There is a secure luggage room where you can leave your suitcases for the day, allowing you to continue enjoying the hotel without having to worry about your bags.
We also booked one of the hotel's shower rooms for **5:00 pm**, which was perfect. It meant we could spend another afternoon by the pool before showering, getting changed and heading to the airport feeling refreshed.
If you have a late flight, I'd definitely recommend booking a shower room as early as possible.
## A Few Tips Before You Go
* Bring a reusable insulated water bottle.
* Ask the restaurant staff for a cup of ice—it keeps your drinks cold for hours.
* Bottled water is available at lunch and dinner, and the staff are happy to provide extra bottles for your room.
* If you're a tea lover, pack your favourite tea bags. The hotel serves Lipton tea.
* Drinks can't be taken back to your room in glassware, so the hotel provides plastic cups.
* Comfortable footwear is recommended because of the hills and steps.
* Make time to visit the spa.
* Walk into Stalida rather than staying in the hotel every evening.
* Visit Potamos Beach.
* If you have a late flight, book one of the shower rooms early in your holiday.
## ⭐ Overall
This holiday exceeded every expectation we had.
The outstanding food, breathtaking views, spotless hotel and excellent facilities made for an amazing holiday, but it was the genuine warmth of the people that made us fall in love with the place.
From the restaurant team remembering us every day, to Jenny, Eva, Georgia, Sielia and the wonderful ladies on reception who looked after me after my fall, every interaction felt genuine and heartfelt. It never felt like people were simply doing their jobs—they cared about making sure we had the best holiday possible.
Hotels are made up of buildings, pools and restaurants, but they're remembered because of the people. The team at the Grand Hotel should be incredibly proud of what they've created.
We also discovered some wonderful local businesses during our stay and have reviewed each of them separately because they deserve recognition in their own right.
Thank you to everyone at the Grand Hotel for giving our family one of our favourite holidays. We left with incredible memories, new favourite places, a beautiful new tattoo and a real appreciation for Cretan hospitality.
We wouldn't hesitate to return and will be recommending the Grand Hotel to our family and friends for many years to come.
**If you're reading this because you're wondering whether to book the Grand Hotel... stop reading and book it. We certainly would again.**
We have just returned from what has genuinely been one of our favourite family holidays.
Before travelling, I spent hours reading TripAdvisor reviews to help decide whether this hotel was right for us. Hopefully, by sharing our experience and a few little tips we picked up along the way, this review helps someone else planning their holiday.
From the outstanding staff and fantastic food to the beautiful sea views and wonderful local businesses we discovered, this holiday gave us memories we'll be talking about for years to come.
## Location
The hotel is beautifully positioned on a hillside overlooking the Mediterranean, and the views are simply breathtaking. We were lucky enough to have a sea-view room, and waking up to that view every morning never got old.
Because the hotel is built into the hillside there are plenty of steps and some steep paths. We actually enjoyed this, but it's worth knowing if you have mobility issues. The scenery more than makes up for the extra exercise!
## ️ Rooms
Our room was modern, spotless and very comfortable. Housekeeping did a fantastic job every day and everything was maintained to a very high standard.
The air conditioning deserves a special mention—it worked brilliantly. In fact, we actually had to turn it off one night because the room became so cool!
The hotel provides an iron if you need one, although there isn't an ironing board.
## ️ Food & Dining
The food was one of the biggest surprises of our holiday—in the best possible way.
We've stayed at all-inclusive hotels before where the buffet can become repetitive or feel like mass-produced food, but that certainly wasn't the case here.
The variety throughout our stay was excellent, with plenty of choice at every meal. There was a great selection of freshly prepared dishes, local Greek specialities, grilled meats, pasta, salads and familiar favourites, meaning there was always something to enjoy.
What really impressed us was the quality. Everything was full of flavour, beautifully cooked and constantly being refreshed throughout service. Nothing ever looked as though it had been sitting around for hours, and the buffet remained well stocked right up until the end of each meal.
One meal we genuinely looked forward to was the traditional Sunday roast. The roast beef was absolutely excellent—perfectly cooked, tender and full of flavour. It's not something you'd necessarily expect to rave about on an all-inclusive holiday abroad, but it was honestly one of the best roast beef dinners we've enjoyed on holiday.
After ten nights we still weren't bored of the food, which says a lot. The chefs and restaurant team clearly take enormous pride in what they do, and for us the dining experience was one of the standout highlights of the holiday.
One thing that made every meal even more enjoyable was the restaurant staff. Every member of the buffet team was incredibly warm, friendly and welcoming. They didn't simply clear plates and serve food—they remembered us, took the time to chat and always made us feel welcome. Those little conversations each day made the whole experience feel personal and are something we'll remember fondly.
We also really appreciated that bottled water was available during both lunch and dinner. There were three of us, and the staff were always happy to bring us four bottles to take back to our room. If you're taking an insulated water bottle, ask for a cup of ice before you leave the restaurant—it kept our drinks cold for hours.
## ❤️ The Staff
The people are what make this hotel truly special.
Every member of staff we met was welcoming, professional and genuinely friendly. You never felt like just another room number.
A special mention has to go to the wonderful team in the spa. My daughter Bella and I booked massages with **Eva** and **Georgia**, and they were absolutely fantastic. The treatments were relaxing, professional and one of the highlights of our stay. If you're staying here, I would highly recommend booking a treatment.
An even bigger thank you goes to **Jenny**. She is one of those rare people who leaves a lasting impression. From the moment we met her, she made us feel completely at ease. She took a genuine interest in us, remembered us every time we visited and always had time for a chat. Her warmth and kindness are something we'll remember long after the holiday has finished.
We'd also like to thank **Sielia**, who we saw every day. She always stopped to say hello, asked how our day had been and made every interaction feel personal.
I also have to mention the reception team. During our stay I unfortunately had a fall on some steps within the hotel grounds, leaving me with a cut and a badly bruised arm. The ladies on reception couldn't have been more caring. They quickly cleaned and dressed my arm, made sure I was okay and checked on me afterwards. Their kindness perfectly reflects the level of care and hospitality we experienced throughout our stay.
To Jenny, Eva, Georgia, Sielia, the restaurant team, the reception staff and everyone else at the Grand Hotel—thank you for making our holiday so memorable.
## Facilities
The hotel has everything you need for a relaxing holiday.
The pool areas were always clean and beautifully maintained. The only slight downside was that, despite signs asking guests not to reserve sunbeds, we regularly saw towels being placed on beds from around **8:00 am**. It wasn't a major issue for us, but it's worth mentioning if you have a favourite spot in mind.
The spa is an absolute must. It's peaceful, beautifully presented and somewhere we'd highly recommend visiting. We particularly loved the cold plunge pool, which spa guests can also enjoy during the day. It was incredibly refreshing in the summer heat, and my daughter absolutely loved it.
I also made use of the gym. It's quite small and doesn't have free weights, so don't expect a commercial fitness centre. However, it does have resistance machines, cardio equipment and excellent air conditioning, making it more than adequate for keeping active while away.
The hotel itself is immaculately clean throughout. Everywhere—from reception to the restaurants, pools and walkways—is maintained to an exceptionally high standard.
We didn't attend the evening entertainment, so it wouldn't be fair for us to comment on that.
## Exploring the Area
One of the things we loved most was getting out and exploring.
There are two towns within walking distance. Heading left takes you towards Hersonissos. We didn't visit as it looked much busier and more commercial than we were looking for. We preferred somewhere a little quieter.
Almost every day we walked into **Stalida**, which is around a one-mile walk from the hotel. It's a lovely stroll, mostly downhill on the way there, although remember it's uphill coming back!
We accidentally discovered a handy shortcut through the Horizon Hotel, which saved a little time.
A really useful tip: before crossing the busy road outside the hotel, turn left towards the supermarket. Just before you reach it there's an underpass that's easy to miss if cars are parked nearby. If you've reached the supermarket, you've gone slightly too far. It's by far the safest and easiest way to reach both Stalida and Hersonissos.
If you head left after coming through the underpass and continue past the beachfront hotels, you'll discover a small cove with no sunbeds. It's a peaceful little spot that's perfect for relaxing or taking some beautiful sunset photographs.
### ️ Potamos Beach
One of the highlights of our holiday was **Potamos Beach**, and I'd highly recommend making time to visit.
Reception kindly organised a taxi for us, which cost **€25**. Alternatively, you can catch the local bus from **Bus Stop 36**.
The beach itself is absolutely stunning. Crystal-clear water, beautiful sand and a much more natural feel than some of the beaches closer to the hotel.
I'd recommend visiting during the week as weekends are much busier with locals.
There is a lovely little taverna and a food truck nearby, and we hired **three sunbeds and one umbrella for €20**, which we thought was excellent value.
We also discovered some fantastic restaurants, bars and local businesses during our stay, all of which played a part in making our holiday so memorable. Rather than trying to do them justice in this review, I've reviewed each one separately so other travellers can find them more easily.
If you're visiting the Grand Hotel, I'd definitely recommend reading those reviews too. They include **Romantic Corner Restaurant, Cosmopolitan Bar, Edem Bar & Restaurant, the Grand Hotel Spa, Wizard Tattoo and Potamos Beach**—all places that genuinely helped make our holiday so special and are well worth a visit.
## ✈️ Departure Day
Our return flight back to Stansted wasn't until midnight.
Unfortunately, because the hotel was fully booked, a late check-out wasn't available, so we checked out of our room at **12 noon**. However, the hotel made the whole process incredibly easy.
There is a secure luggage room where you can leave your suitcases for the day, allowing you to continue enjoying the hotel without having to worry about your bags.
We also booked one of the hotel's shower rooms for **5:00 pm**, which was perfect. It meant we could spend another afternoon by the pool before showering, getting changed and heading to the airport feeling refreshed.
If you have a late flight, I'd definitely recommend booking a shower room as early as possible.
## A Few Tips Before You Go
* Bring a reusable insulated water bottle.
* Ask the restaurant staff for a cup of ice—it keeps your drinks cold for hours.
* Bottled water is available at lunch and dinner, and the staff are happy to provide extra bottles for your room.
* If you're a tea lover, pack your favourite tea bags. The hotel serves Lipton tea.
* Drinks can't be taken back to your room in glassware, so the hotel provides plastic cups.
* Comfortable footwear is recommended because of the hills and steps.
* Make time to visit the spa.
* Walk into Stalida rather than staying in the hotel every evening.
* Visit Potamos Beach.
* If you have a late flight, book one of the shower rooms early in your holiday.
## ⭐ Overall
This holiday exceeded every expectation we had.
The outstanding food, breathtaking views, spotless hotel and excellent facilities made for an amazing holiday, but it was the genuine warmth of the people that made us fall in love with the place.
From the restaurant team remembering us every day, to Jenny, Eva, Georgia, Sielia and the wonderful ladies on reception who looked after me after my fall, every interaction felt genuine and heartfelt. It never felt like people were simply doing their jobs—they cared about making sure we had the best holiday possible.
Hotels are made up of buildings, pools and restaurants, but they're remembered because of the people. The team at the Grand Hotel should be incredibly proud of what they've created.
We also discovered some wonderful local businesses during our stay and have reviewed each of them separately because they deserve recognition in their own right.
Thank you to everyone at the Grand Hotel for giving our family one of our favourite holidays. We left with incredible memories, new favourite places, a beautiful new tattoo and a real appreciation for Cretan hospitality.
We wouldn't hesitate to return and will be recommending the Grand Hotel to our family and friends for many years to come.
**If you're reading this because you're wondering whether to book the Grand Hotel... stop reading and book it. We certainly would again.**
Parovi
Napisano: 1. kol 2026.
Great!!
Me and my boyfriend were helper by Georgia. We both got great services! She is really kind and really good at her job!
Obitelji
Napisano: 31. srp 2026.
Spa treatment
Overall I am very happy with the treatment, Georgia was very friendly and professional. I highly recommend it.
Obitelji
Napisano: 30. srp 2026.
Had better hotels
This is by far not the best hotel experience we had.
The location is not very good, in front of a quite busy street.
The room was okay, big enough for a family of 4 (+ - baby) but it would need a refreshment.
Food was okay but the choice of food in the buffet restaurant was not very large.
Staff were mostly nice.
The hotel is situated on a hillside and extends over several levels, with a very steep elevation change and many stairs - which is not very pratical with a baby stroller. The water park is accessible only by stairs, so you will need to carry the stroller.
The night event in the amphiteatre is not well managed by the hotel (does not always start on time) and the quality is not necessarily the best.
There is no bar open during the day in the hotel (inside). If you want to have a drink (even a coffee) during daytime, you have to go to the pool bars.
The children’s pool is up on the hill, neither near the aqua park nor the main pool.
If you want a sun lounger at the main pool, you have to reserve one (by laying your towel early in the morning). As of 10:00, no sun loungers available altough the clients are clearly not at the pool!
All inclusive clients have to pay for some (“special”) beverages which are not included in the “all inclusive”.
We would not recommend this hotel an will not come back.
The only pro: beds are confortable.
The location is not very good, in front of a quite busy street.
The room was okay, big enough for a family of 4 (+ - baby) but it would need a refreshment.
Food was okay but the choice of food in the buffet restaurant was not very large.
Staff were mostly nice.
The hotel is situated on a hillside and extends over several levels, with a very steep elevation change and many stairs - which is not very pratical with a baby stroller. The water park is accessible only by stairs, so you will need to carry the stroller.
The night event in the amphiteatre is not well managed by the hotel (does not always start on time) and the quality is not necessarily the best.
There is no bar open during the day in the hotel (inside). If you want to have a drink (even a coffee) during daytime, you have to go to the pool bars.
The children’s pool is up on the hill, neither near the aqua park nor the main pool.
If you want a sun lounger at the main pool, you have to reserve one (by laying your towel early in the morning). As of 10:00, no sun loungers available altough the clients are clearly not at the pool!
All inclusive clients have to pay for some (“special”) beverages which are not included in the “all inclusive”.
We would not recommend this hotel an will not come back.
The only pro: beds are confortable.
Obitelji
Napisano: 29. srp 2026.
The good the bad and the average
Long review but an honest one. We arrived to having our family split into 2 rooms meaning 160 euro fee and 2 children staying in a separte room. We thought we would be in a larger room as a family of 5. However im going to start with the positives of this hotel as they do outweigh the negatives. The rooms are decent size and clean and the resort on the whole is nice and clean. Its the only hotel that has 3 good pools and where people dont fight for loungers. You can wake up at 8am and the pool are empty with no towels taking over the loungers. Plenty of space with very little queues for drinks. The pool bar next to the kids waterpark is good and the man who works here is excellent and tried hard but is always on how own serving. The spa is excellent and 3 of us paid for massage packages which were good. The food at the restaurant is really good and cant be knocked at all again with little queues. The buffet everyday was different with lots of variety. The hotel is located 5 mins away from the beach and local towns which have plenty of bars and restaurants but taxis are expensive. The bar staff are fantastic but overworked and often the bars need more staff on. Negatives are that the hotel is on very steep paths so no good for disabled or prams unless your rooms are located at the bottom. The hotel lobby states there is a cocktail bar june - september 7.30 - 10.30 but this is not open nor is the bar next to the slides. The gym in the hotel is very small with limited equipment and very hot. Unfortunately we had our one meal in the italian restaurant which was really dissapointing. My main meal never arrived and the food quality was poor. One waitress who we felt sorry for as she was run ragged. The hotel is very quiet at nights and unfortunately evening entertainment is limited and dull. We enjoyed our stay at the hotel but wouldnt return as we felt it wasnt worth what we paid. Its a shame as there are some really good things about the hotel. Special mention to lolita in the animation team who never stops smiling. I think if the hotel could take on board some advice it would be to employ some more staff especially in the restaurants and bars.
Vrlo dobra lokacija
Main Street, Stalís, 70014, Grčka|1,41 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
11:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
u dobi od 2 do 12 g.
Besplatno
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Cijena doručka
15 € po osobi
Goste se moli da unaprijed obavijeste smještajni objekt Grand Hotel Holiday Resort o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. U ovom se objektu zbog koronavirusa (COVID-19) trenutačno provode dodatne sigurnosne i higijenske mjere.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Grand Hotel Holiday Resort: često postavljana pitanja
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