Citrus, Lonavala

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Korisne informacije

Prijava od:
14:00
Odjava prije:
12:00
Kućni ljubimci
Kućni ljubimci nisu dopušteni

Usluge

Wi-Fi veza
Parking
24-satna recepcija
Restoran
Rublje
Bar

Više o hotelu Citrus, Lonavala

Citrus, Lonavala

Citrus Hotel Lonavala provides flawless service and all the necessary facilities for visitors.Remain linked during your visit by utilizing the complimentary internet access available. Discovering Lonavala becomes even more accessible, thanks to the car hire amenities provided at the resort.The resort offers complimentary parking for guests who arrive with their own mode of transport.Effortlessly plan your daily activities and travel requirements with concierge service, luggage storage and safety deposit boxes provided by the front desk services.Repeatedly enjoy your best-loved attire with the aid of the dry cleaning service available at Citrus Hotel Lonavala. During leisurely days and evenings, in-room amenities such as room service and daily housekeeping enable you to maximize your stay in the room.In limited designated zones, smoking is exclusively permitted. Crafted for coziness, every guestroom provides an array of features, guaranteeing a tranquil night's sleep while maintaining the level of comfort. For a more enjoyable stay, select rooms at resort are equipped with linen service, blackout curtains and air conditioning. For certain chosen rooms, guests can enjoy in-room amusement like daily newspaper, television, in-room video streaming and cable TV as a part of their stay.Rest assured that your hydration needs will be met, as some guestrooms are equipped with a refrigerator, bottled water, a coffee or tea maker and mini bar.It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Each morning at Citrus Hotel Lonavala, a scrumptious, homemade breakfast kick-starts the day.Begin your holiday mornings right with your essential cup of coffee, offered daily at the cafe on-site.During your visit, indulge in a range of delightful culinary choices at resort to enhance your experience. Experience a fantastic evening effortlessly! Relish an entertaining night without venturing beyond the confines of the bar.

Recenzije od
Tripadvisor
Spomenuli putnici
Obitelji

Napisano: 1. svi 2025.

Boravak: tra, 2025

wonderful stay at Citrus Hotel Lonavala with the family

We had a wonderful stay at Citrus Hotel Lonavala with the family. It was a memorable week filled with comfort and fun. One of the highlights for us was the game room – it was a great space to relax and enjoy some quality time together.
The food throughout our stay was amazing – delicious, well-prepared, and satisfying. Overall, everything from the stay to the hospitality made it a truly pleasant experience.
Looking forward to visiting again soon!

Odgovor hotela

Napisano: 2. svi 2025.

Dear Guest,
Thank you so much for your kind words! We’re absolutely delighted to hear that you and your family had a wonderful and memorable stay with us at Citrus Hotel Lonavala.
It’s heartening to know that you enjoyed the comfort of our property, especially the game room and our culinary offerings. Our team works hard to create enjoyable and relaxing experiences for all our guests, and your feedback truly means a lot to us.
We can’t wait to welcome you back for another delightful stay soon. Please don’t hesitate to reach out to us whenever you're planning your next visit.
Warm regards,
Team Citrus Plazas Lonavala
Parovi

Napisano: 23. pro 2025.

Boravak: pro, 2025

Never Again

I stayed here a few days ago.The location of the property is very good, just 500 meters away from the nearby bus stand and railway station.One thing I did not like there is Laxman Chef.He has no manners and was drunk on duty.I want to say that such staff should not be kept on duty. This will tarnish the hotel's reputation.
My overall experience here was not good!
Obitelji

Napisano: 17. pro 2025.

Boravak: pro, 2025

Horrible experience

We had booked this hotel on our way back from temple visits for 1 night stay on 5th December but on reaching they had no records of our booking. They said that there was no reservation though we had paid upfront they did not have any records. . Requesting they confirmed the booking but said that the hotel had no lift. Having a knee problem we requested them to cancel the booking and give refund as climbing steps was not possible. They spoke to the reservation and took our details and said the same will be processed. Since then we are chasing them there is no revert nor refund its been 12 days. Very bad customer service

Odgovor hotela

Napisano: 21. pro 2025.

Dear Guest,
Namaste from Citrus Hotel Lonavala.
We sincerely regret the inconvenience and distress caused to you, and we truly understand your concern. Please accept our apologies for the experience you faced regarding the reservation and refund delay. This is certainly not the level of service we aim to provide.
To help us trace the payment and process your refund at the earliest, we kindly request you to please share the transaction details / payment reference ID / booking ID along with your contact details by emailing us at gm@citrusplazas.com
.
Once we receive the details, our team will immediately look into the matter and assist you on priority.
Thank you for bringing this to our attention. We appreciate your patience and hope to resolve this for you at the earliest.
Warm regards,
Pankaj Patil
General Manager
Citrus Hotel Lonavala
Parovi

Napisano: 13. srp 2025.

Boravak: ožu, 2025

Good value for money

The hotel is good they have in house restaurant which serve good food the pool is big and clear , the rooms are bit small as comapred to other hotels in same location overall good stay value for money

Odgovor hotela

Napisano: 17. srp 2025.

Dear Guest,
Thank you for taking the time to share your feedback.
We’re glad to know you had a pleasant stay and found value in the services we offer – especially our restaurant, swimming pool, and overall hospitality. Your comments on the room size are duly noted, and we’ll certainly look into ways we can enhance the space and comfort experience.
We truly appreciate your kind words and hope to welcome you back again soon for another enjoyable stay.
Warm regards,
General Manager
Citrus Hotel, Lonavala
Obitelji

Napisano: 14. lip 2025.

Boravak: svi, 2025

Worst hotel

We stayed in this hotel from 25th to 27th May 2025.Swimming Pool & Lift was not available. Service was too poor. Some staff members behavior are rough. Breakfast & Dinner was not good. No facility for driver.

Odgovor hotela

Napisano: 17. lip 2025.

Dear Guest,
Greetings from Citrus Plaza Lonavala!
Thank you for sharing your feedback with us. We regret to hear that your recent stay did not meet expectations and sincerely apologize for the inconvenience caused.
Regarding the swimming pool and lift facilities, we would like to clarify that the current unavailability of these amenities is clearly mentioned on all booking platforms to ensure transparency with our guests. We understand your disappointment and truly regret any inconvenience this may have caused.
We are also concerned to hear about the service issues and the behavior of some staff members. Please be assured that this feedback is being taken seriously and necessary steps will be taken to reinforce our service standards. Additionally, your comments on the quality of breakfast and dinner, as well as the absence of proper driver facilities, have been shared with the relevant teams for prompt review and improvement.
We truly value your input and hope to have another opportunity to serve you with a much-improved experience.
Warm regards,
General Manager
Citrus Plaza Lonavala

Lokacija

3,7

D.T Shahani Road , Bus Station Road, Near Telephone Exchange, Rao Colony, lonavala, 410401, Indija|0,66 km od centra grada

Prijava i odjava

Prijava od:

14:00

Odjava prije:

12:00

Dobro je znati

Kućni ljubimci

Kućni ljubimci nisu dopušteni

Dodatni kreveti

Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.

Citrus, Lonavala: često postavljana pitanja

Hotel Citrus, Lonavala je od centra grada lonavala udaljen 0.7 km.
Hotel Citrus, Lonavala nalazi se u gradu lonavala (Indija) i udaljen je 0.7 km od centra grada lonavala.
Da, hotel Citrus, Lonavala ima parkiralište.
Da, Citrus, Lonavala ima restoran.