Hotel Silvermoon
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Korisne informacije
Prijava od: | 12:00 |
|---|---|
Odjava prije: | 12:00 |
Napisano: 14. pro 2020.
Boravak: pro, 2020
Literally Sampuran Yatra
I just loved everything and my family enjoyed too so I would love to say thanks to miss Urmila and Mr sunny our driver ..we will see you again
Napisano: 28. lip 2019.
Boravak: lip, 2019
Manali 3 nights
ISSUE 1-
Further to our communication with them over mail in month of April 2019, they highlighted that we should make 50% payment before journey and can make balance payment during our journey. However 2 days before the journey started they have asked us to pay entire amount before check in to hotel (which was booked by us).
ISSUE 2-
as a prudent customer we requested for receipt of our payments made to them . We have not got any receipt or invoice for the balance payment till date.
ISSUE 3-
as the responsibility to book tickets for travel was obviously their obligation, we had to remind (actually beg) them to book tickets and share the journey timing with us (to enable us to book flight tickets accordingly)
ISSUE 3-
Due to their extremely poor customer service and irresponsible staff, they could not book tickets on time and finally allotted the last seats in the bus (which ruined our health and the entire trip of 4 days). Even after making complete payment and sharing proof with them, they even completely forgot about booking return tickets and ended up getting the last bus available with seats at extreme back which further ruined our health.
ISSUE 4-
When we kept calling them for sharing return tickets, their representative (who calls himself manager) has given LIFE THREATENING WARNING and told that "you are still in Manali ..I will come and kill you now itself" in Hindi. This is extremely shocking where any tourist can be mentally emotionally and physically be effected. To calm down the situation my wife tried to speak to him. He continued to be harsh and
Misbehaved. This action is highly unwarranted and is completely against the law of our country and security of tourists. This issue has to be considered and resolved to improve the tourist security in India.
Napisano: 4. svi 2019.
Boravak: tra, 2019
Not as expected
Napisano: 5. ruj 2018.
Boravak: ruj, 2018
Perfect holiday
Napisano: 19. lip 2017.
Boravak: lip, 2017
Govind Shukla
Vrlo dobra lokacija
Aleo,Left Bank,Naggar Road,New Manali,, Himachal Pradesh,175131, Aleo, Manāli, 175131, Indija|0,69 km od centra grada
Prijava i odjava
Prijava od:
12:00
Odjava prije:
12:00
Dobro je znati
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
