Hotel Waterfall
+ 85
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Korisne informacije
Prijava od: | 12:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Shuttle prijevoz do zračne luke
24-satna recepcija
Restoran
Rublje
Hotel Waterfall: recenzije
Recenzije od 
Parovi
Napisano: 15. lis 2020.
Boravak: lis, 2020
Execellent service
Execellent room service and very friendly hotel staffs. Special thanks to the front desk staff Rupender. She was so informative, polite and helpful. She is the best. The staff at the gate was very nice too.
Poslovni putnici
Napisano: 23. kol 2025.
Boravak: kol, 2025
Very responsible person or service hotel
Dear friends,
I had a very disappointing experience at this waterfall hotel,Delhi Paschim Vihar area. The cleanliness and hygiene standards were far below expectations, and the room was not properly maintained. The service was extremely poor—staff were unresponsive and unhelpful when issues were reported. Basic amenities were either missing or not functioning, which made the stay very uncomfortable. For the price charged, the quality and service provided were unacceptable.
Even after contacting the hotel manager directly, there was no satisfactory support or solution provided. The attitude of both the reservation staff and the manager was very poor and unhelpful. Such lack of professionalism and customer care is unacceptable, and I would strongly advise others to think twice before booking here.
I was shocked to find that the food and drinking water provided by the hotel were past their expiry date. This is a very serious health and safety concern. Serving expired items shows extreme negligence and lack of care for guests. Such practices are unacceptable and raise serious doubts about the hotel’s hygiene and management standards.
My stay was very uncomfortable as the room AC was not working, and despite informing the staff, no timely action was taken. The room service was also extremely poor and unresponsive. Such negligence in basic facilities and guest comfort is unacceptable for any hotel.
During my stay, the hotel lift was not working, which caused a lot of inconvenience. Despite raising the issue, no proper solution or assistance was provided. For a hotel, having a functional lift is a basic necessity, and this failure reflects very poor maintenance and management.
The reception staff’s behavior was very disappointing. Their communication was unprofessional and the way they spoke to customers was rude and disrespectful. Reception is the first point of contact in any hotel, and such poor attitude leaves a very negative impression. Proper training in hospitality and customer service is urgently needed
The hotel cleanliness was very poor, and the room was not properly maintained. The bed and pillows were in terrible condition, unhygienic, and uncomfortable. Such lack of cleanliness and basic upkeep is unacceptable for any hotel stay.
The room telephone was not working during my stay, which caused a lot of inconvenience in contacting reception and room service. Basic facilities like this should be properly maintained in a hotel. Very disappointing experience.
I would not recommend this hotel to others.
Trip typeBusiness · Friends
Rooms1.0Service1.0Location1.0
RoomsMy stay was very uncomfortable as the room AC was not working, and despite informing the staff, no timely action was taken. The room service was also extremely poor and unresponsive. Such negligence in basic facilities and guest comfort is unacceptable for any hotel.
SafetyDuring my stay, the hotel lift was not working, which caused a lot of inconvenience. Despite raising the issue, no proper solution or assistance was provided. For a hotel, having a functional lift is a basic necessity, and this failure reflects very poor maintenance and management.
Food and drinksI was shocked to find that the food and drinking water provided by the hotel were past their expiry date. This is a very serious health and safety concern. Serving expired items shows extreme negligence and lack of care for guests. Such practices are unacceptable and raise serious doubts about the hotel’s hygiene and management standards.
I had a very disappointing experience at this waterfall hotel,Delhi Paschim Vihar area. The cleanliness and hygiene standards were far below expectations, and the room was not properly maintained. The service was extremely poor—staff were unresponsive and unhelpful when issues were reported. Basic amenities were either missing or not functioning, which made the stay very uncomfortable. For the price charged, the quality and service provided were unacceptable.
Even after contacting the hotel manager directly, there was no satisfactory support or solution provided. The attitude of both the reservation staff and the manager was very poor and unhelpful. Such lack of professionalism and customer care is unacceptable, and I would strongly advise others to think twice before booking here.
I was shocked to find that the food and drinking water provided by the hotel were past their expiry date. This is a very serious health and safety concern. Serving expired items shows extreme negligence and lack of care for guests. Such practices are unacceptable and raise serious doubts about the hotel’s hygiene and management standards.
My stay was very uncomfortable as the room AC was not working, and despite informing the staff, no timely action was taken. The room service was also extremely poor and unresponsive. Such negligence in basic facilities and guest comfort is unacceptable for any hotel.
During my stay, the hotel lift was not working, which caused a lot of inconvenience. Despite raising the issue, no proper solution or assistance was provided. For a hotel, having a functional lift is a basic necessity, and this failure reflects very poor maintenance and management.
The reception staff’s behavior was very disappointing. Their communication was unprofessional and the way they spoke to customers was rude and disrespectful. Reception is the first point of contact in any hotel, and such poor attitude leaves a very negative impression. Proper training in hospitality and customer service is urgently needed
The hotel cleanliness was very poor, and the room was not properly maintained. The bed and pillows were in terrible condition, unhygienic, and uncomfortable. Such lack of cleanliness and basic upkeep is unacceptable for any hotel stay.
The room telephone was not working during my stay, which caused a lot of inconvenience in contacting reception and room service. Basic facilities like this should be properly maintained in a hotel. Very disappointing experience.
I would not recommend this hotel to others.
Trip typeBusiness · Friends
Rooms1.0Service1.0Location1.0
RoomsMy stay was very uncomfortable as the room AC was not working, and despite informing the staff, no timely action was taken. The room service was also extremely poor and unresponsive. Such negligence in basic facilities and guest comfort is unacceptable for any hotel.
SafetyDuring my stay, the hotel lift was not working, which caused a lot of inconvenience. Despite raising the issue, no proper solution or assistance was provided. For a hotel, having a functional lift is a basic necessity, and this failure reflects very poor maintenance and management.
Food and drinksI was shocked to find that the food and drinking water provided by the hotel were past their expiry date. This is a very serious health and safety concern. Serving expired items shows extreme negligence and lack of care for guests. Such practices are unacceptable and raise serious doubts about the hotel’s hygiene and management standards.
Obitelji
Napisano: 17. pro 2024.
Boravak: pro, 2024
Safety issues
want to share my experience during my stay in your hotel and I would expect you to take strict action for this.
We stayed here for 3- nights as the hotel was booked by one of our relatives for a wedding function, we booked total of 6 rooms.
Our stay was pathetic as the staff was just not bothered about anything.
One day when we entered in morning and realized our room key card was demagnetized we went to the reception and nobody was there to assist us, we had to wait at the reception for good 30 min and later a guy came to attend us claiming himself as the hotel manager, started shouting at us by saying - what is your problem, so what if you waited at reception.
We were shocked to see his reaction when we told him that we are going to complain about his behavior he threatened us to come in our room and told us that you all can not do anything about it as this is his property. He also mentioned that i will not let you all checkout if I call my people here.
We were shocked and we immediately checked out as this hotel is not safe at all.
A hotel manager threatened us while we had no option to take this forward, we had to leave this hotel before the checkout time for safety reasons.
As a proof we have videos too.
Boycott this hotel
We stayed here for 3- nights as the hotel was booked by one of our relatives for a wedding function, we booked total of 6 rooms.
Our stay was pathetic as the staff was just not bothered about anything.
One day when we entered in morning and realized our room key card was demagnetized we went to the reception and nobody was there to assist us, we had to wait at the reception for good 30 min and later a guy came to attend us claiming himself as the hotel manager, started shouting at us by saying - what is your problem, so what if you waited at reception.
We were shocked to see his reaction when we told him that we are going to complain about his behavior he threatened us to come in our room and told us that you all can not do anything about it as this is his property. He also mentioned that i will not let you all checkout if I call my people here.
We were shocked and we immediately checked out as this hotel is not safe at all.
A hotel manager threatened us while we had no option to take this forward, we had to leave this hotel before the checkout time for safety reasons.
As a proof we have videos too.
Boycott this hotel
Ostali
Napisano: 30. stu 2019.
Boravak: stu, 2019
Pathetic Management
Had a Confirmed Reservation(payment was paid as well) which was cancelled Last minute coz they got a Wedding booking. No mails were sent by them and just informed on the phone. Extremely unprofessional and just washed their hands from the matter.Had to last minute search for an alternate hotel by paying much more. Avoid property at all costs.
Ostali
IN
Napisano: 18. stu 2018.
Boravak: stu, 2018
Average hotel with good food
Average hotel for the price but Chicken Tikka was the best I have tasted in Delhi. When I arrived the TV was not showing any channels and it seems they had not paid the subscription! Next day the owner / manager had to pay the subscription for the cable to work. Except for that everything was fine.
Istražite ovo područje
A-3, Outer Ring Rd, Shubham Enclave, Main, Paschim Vihar, West Delhi, 110063, Indija|3,09 km od centra grada
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