Pulau Lima Resort
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Korisne informacije
Prijava od: | 12:30 |
|---|---|
Odjava prije: | 12:30 |
Usluge
Više o hotelu Pulau Lima Resort
Pulau Lima Resort
Located in Lima Island, Pulau Lima Resort is close to Great Mosque of Banten and Surosowan Fortress. This resort is within the vicinity of Archaeological Museum and Cilegon Center Mall. Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. Take advantage of the resort's room service (during limited hours). A complimentary buffet breakfast is served on weekends from 7:00 AM to 10:00 AM. Self parking (subject to charges) is available onsite. Make yourself at home in one of the 30 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided.
Napisano: 22. ožu 2026.
Boravak: ožu, 2026
nice resort but bad food
I am writing to you following my recent stay at your property. I would like to send you this formal feedback not only as a guest, but above all as an Agent and Hotel Inspector, with the aim of providing you with a technical and constructive assessment of the quality standards of your resort.
While I appreciated the efficiency of the service staff, the functional cleanliness of the rooms and the care of the pool area, I must report a serious problem in the Catering (Food & Beverage) department, which currently does not meet the minimum requirements for a facility of this level.
Technical Surveys:
Stock and Menu Management: It is unacceptable for a structured menu to have 90% of dishes sold out. This managerial deficiency communicates a total lack of planning of the supplyings, precluding to the guest every real possibility of choice.
Disservices to the Breakfast Service: Breakfast was found to be poor in terms of supply and supervision. The use of instant coffee in a sachet is an outdated practice in the high-end hospitality industry; moreover, the fact that espresso has been charged separately is in stark contrast to international reception standards. There was a total lack of control over buffet resets during service.
Service Time Inefficiency: During lunch, waits systematically exceeded two hours. The most critical episode involved an order placed at 11:00 for dishes confirmed as available: after a further 90-minute wait once seated at the table (12:00), we were informed that the dishes were finished. This operational management is to be considered unsuccessful from the point of view of customer care.
Absence of Basic Beverage: The lack of standard soft drinks is a logistical shortcoming that forces the guest to depend on their private supplies (as in our case, having had to bring supplies from Jakarta), a detail that negatively affects the reputation of the resort.
Final evaluation
As a professional in the sector, I believe an immediate overhaul of restaurant management is indispensable. These disruptions risk alienating both local and, above all, international customers, who expect a qualitative consistency between the beauty of the structure and the service offered.
I remain available to elaborate on these comments and hope that the corrective actions necessary to raise the service to the standards required by the current market will be taken.
Best regards,
Mayka
Travel Consultant & Hotel Inspector
Lokacija
X5W4+V57, Kasemen, 42191, Indonezija|9,01 km od centra grada
Prijava i odjava
Prijava od:
12:30
Odjava prije:
12:30
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