Java Paragon Hotel & Residences

Name: Java Paragon Hotel & Residences
Address: Jl. Mayjen Sungkono No.101-103, Surabaya, 60256, Indonezija, Surabaya, East Java, 60256, Indonezija

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Korisne informacije

Prijava od:	14:00
Odjava prije:	12:00
Kućni ljubimci	Kućni ljubimci nisu dopušteni

Usluge

Wi-Fi veza

Parking

Klimatizacija

Shuttle prijevoz do zračne luke

Bazen

Centar za fitness

Više o hotelu Java Paragon Hotel & Residences

Java Paragon Hotel & Residences

Hotel i rezidencija Java Paragon je objekt s 4 zvjezdice smješten 20 minuta vožnje od međunarodne zračne luke Juanda i 15 minuta vožnje od središnje poslovne četvrti Surabaya. Besplatan pristup internetu dostupan je u svim prostorima.

Recenzije od

Spomenuli putnici

Obitelji

Napisano: 31. pro 2025.

Boravak: pro, 2025

wonderful stay! ♥️

We had a wonderful stay! ♥️
Thank You for the exceptional service, delicious breakfast [loving the concept ginger tea with honey in breakfast menu] & [last but not least] trully gracious hospitality, shoutout to Yusuf [FOM] & Ruth [F&B] for the excellent service
We’ll definitely be back!

Snimio anonimni putnik

Napisano: 25. srp 2026.

Boravak: srp, 2026

The staff was very helpful and arrange the taxi to the airport very quickly.
The appartement was ok. The towels were old and had that whitish-greyish colour, in one of the bathrooms there was a dirty floor towel, and in the kitchen 3 coffee plates weren’t well badly washed and stained.
There Was no hot water, we didn’t have the time to tell them as we went out after the reception staff left for the day.
Thanks to the staff for being so helpful.

Obitelji

Napisano: 6. srp 2026.

Boravak: lip, 2026

FO staff need hospitality training

Stayed in Java Paragon a few times before, but this is the first time I met a staff with a bad attitude. The female FO (whom I won't name here, as I already filed a complaint directly to the hotel staff) wasn't polite or friendly at all. When I checked in with the male FO, I was asking about the 'nobar' event & this female FO beside him just blurted out "with purchase" while still doing her thing. She just said it out loud for me to hear but didn't even bother to look at me, or even say hi & explain it directly. But I was still fine with that.
Then the same staff member was ushering a guest to the elevator & got in right after my family. She just barged in without saying hello or even flashing a smile, which was fine at first. But before I had a chance to use my key & press the button for my floor, she forced her way in to press her button first. So I let go of the button & let her go first. Then she asked me which floor I was going to, so I told her because I thought maybe she wanted to help. Instead, she rudely said that my floor required a key & couldn't be accessed without one, then grabbed my key.
She didn't use any polite manners or offer to help, she just said it in a rude tone. When I explained that I already knew that & had only let her go first because she forced her way in front of me, she didn't even apologize or say anything. She just smirked and turned away. When the elevator door opened, she got out with the guest and, once again, didn't even acknowledge us as guests, no greetings whatsoever. After that, I went to the reception to ask for her name & again she answered with rude manners.
Well, you'd expect a four-star hotel to have four-star hospitality & attitude, but I guess not.
Fortunately, there are still many staff here that are very friendly & helpful, like Mr. Dohi the technician & also big thanks to the female staff from Avenue Lounge (I didn't see her name tag) but she was very nice. Thank you

Snimio anonimni putnik

Napisano: 17. svi 2026.

Boravak: svi, 2026

The room is basic but clean. It’s quite dated compared to the reception/libby area. Staff were friendly and welcoming. For an overnight stay it did the job.

Obitelji

Napisano: 21. svi 2026.

Boravak: svi, 2026

Love my stay here!

Very nice place, like the new room type. Clean and nice. The shower is tight.