B&B Vecchia Darsena
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Korisne informacije
Prijava od: | 12:00 |
|---|---|
Odjava prije: | 10:00 |
Kućni ljubimci | Kućni ljubimci dopušteni bez naknade |
Više o hotelu B&B Vecchia Darsena
B&B Vecchia Darsena
Objekt B&B Vecchia Darsena smješten je u gradu 'Augusta', na 48 km od znamenitosti Trg Piazza Duomo i 30 km od znamenitosti Castello Eurialo te nudi klimatiziran smještaj s pogledom na more i besplatan WiFi.
Napisano: 27. svi 2025.
Boravak: tra, 2025
Napisano: 5. svi 2026.
Boravak: svi, 2026
Serious Safety Concern and Broken Promises
Upon arrival, there was a strong smell of gas in the kitchen, which immediately raised safety concerns and required us to ventilate the space.
Later that evening (around 18:00), on Labour Day when all restaurants and delivery services were closed, we attempted to prepare food. The gas worked for approximately two minutes and then stopped completely.
We contacted the owner multiple times by phone that evening. During the initial call, he assured us he would come within 30 minutes to resolve the issue. We trusted this and waited, but he never arrived. Despite repeated attempts to reach him, no assistance was provided.
As a result, we were left without any way to prepare food, and since it was a public holiday, we had no alternatives. We went to bed without eating.
The following day, the original gas cylinder (a larger orange one) was replaced with a significantly smaller blue cylinder. After this replacement, everything worked normally. This directly contradicts the claim that the original cylinder was full and functioning.
It is particularly concerning that the situation was later described as “guest misuse.” This does not reflect reality. We use gas systems regularly and had no difficulty operating the replacement cylinder once it was installed.
Additionally, the “breakfast included” consisted of one croissant, a few biscuits, small juice packs, and bottled water — which does not meet reasonable expectations for a paid breakfast.
It is also worth noting that the property is presented as a hotel/B&B, while in our experience it appeared to be a converted commercial space adapted for accommodation, which does not align with typical expectations for this type of listing.
Overall, this experience involved a potential gas safety issue, repeated unanswered requests for assistance, being left without food on a national holiday, and a version of events that does not match what actually occurred.
We hope the property takes this feedback seriously and improves both safety standards and communication with future guests.
Napisano: 2. srp 2026.
Boravak: lip, 2026
Napisano: 7. ruj 2024.
Boravak: ruj, 2024
Very welcoming
Napisano: 15. tra 2026.
Boravak: tra, 2026
Odlična lokacija
Via Darsena 4, Augusta, 96011, Italija|0,21 km od centra grada
Prijava i odjava
Prijava od:
12:00
Odjava prije:
10:00
Dobro je znati
Kućni ljubimci dopušteni bez naknade
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.