Hotel Cesa Tyrol
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Korisne informacije
Prijava od: | 14:30 |
|---|---|
Odjava prije: | 10:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Bazen
Centar za fitness
Lječilište
Restoran
Više o hotelu Hotel Cesa Tyrol
Hotel Cesa Tyrol
Hotel Cesa Tyrol nalazi se u Canazeiju te nudi besplatan wellness centar i teretanu te besplatan skijaški autobus do skijaških staza Belvedere, udaljenih 700 metara. Njegov restoran je otvoren za ručak i večeru.
Recenzije od 
Parovi
Napisano: 28. srp 2026.
Everything would have been perfect if....
Beautiful hotel, well-kept, very clean, suite truly beautiful and comfortable, good and varied cuisine, waiters prepared, friendly, attentive, and very helpful, questionable management. We booked a 12-day stay in a suite. Everything was perfect until the ninth day when the manager in the morning, while we were asking for information for an additional stay the week after mid-August, tells us: "This evening I am changing your table because I have to accommodate other guests". My husband and I were left speechless. We are no longer kids and we have been to many four, four-star superior, and five-star hotels, but something like this had never happened to us. If we changed tables, it was at our request, not to make room for other guests. Anyway, despite my husband's protests after the initial shock, in the evening we found ourselves sitting at a micro-table suitable for one person alone. We thank Daniel, the waiter assigned to our table, who, having noticed our dissatisfaction, tried to remedy the situation in some way. Before leaving, it was our intention to book for 10 days for the Christmas holidays and for another 15 days for next summer, but we will think about it carefully because we would not want to find ourselves having to change rooms too to make room for someone else!
Parovi
Napisano: 26. srp 2026.
Beautiful hotel in Canazei
We stayed for 3 nights, driven by the excellent reviews. Everything confirmed. Large and clean room, kind staff, excellent breakfast and dinner. SPA and infinity pool are top!
Snimio anonimni putnik
Napisano: 16. srp 2026.
Boravak: srp, 2026
The spa is amazing! Rooms are beautiful. Dinners at the hotel are excellent. Staff very helpful. We would go back again!
Pojedinci
Napisano: 28. lip 2026.
Boravak: lip, 2026
A walker’s paradise
A beautifully placed hotel, family run and with a professional but warm, friendly atmosphere. The rooms were spotless and quiet and the service was faultless. I would recommend this hotel to anyone.
Obitelji
Napisano: 7. lip 2026.
Boravak: lip, 2026
This was an awful experience
This was an awful experience and, in my opinion, completely unacceptable customer service.
We booked this hotel, and our reservation was supposed to cost €600 for two nights. Unfortunately, three days before our arrival, we were forced to cancel our trip due to circumstances beyond our control.
We contacted the hotel manager in advance, informed them that we would not be able to come, and asked if there was any possible solution regarding the amount we had already paid for the non-refundable booking. We fully understood that the cancellation was our responsibility and that we were not automatically entitled to a refund.
Over a long exchange with the manager, we proposed several reasonable alternatives. We asked whether the booking could be moved to different dates, as we were willing to stay at the hotel a month later. We suggested keeping the full payment and simply rescheduling our reservation. We also offered other compromises, including receiving only 50% of the booking value as hotel credit or vouchers that could be used exclusively at this property.
Every single proposal was rejected.
Instead, the manager repeatedly hid behind internal policies and procedures, and in the end the entire amount we had paid was simply forfeited.
In my view, this is a very poor way to treat customers. Ironically, the hotel ended up losing more than we did. Had they agreed to move the reservation, we would have happily stayed there on the new dates and spent additional money at the property. Instead, they chose a short-sighted approach that left us with no flexibility whatsoever.
As a result, the money was lost, and so was any trust we had in this hotel.
I strongly believe that this attitude toward customers reflects the overall level of service you can expect from the property. I would not recommend this hotel to anyone. It was a genuinely disappointing experience.
Fortunately, there are plenty of other hotels in the area. Do yourself a favor and choose one of them instead.
Don't make the same mistake we did—avoid this hotel.
We booked this hotel, and our reservation was supposed to cost €600 for two nights. Unfortunately, three days before our arrival, we were forced to cancel our trip due to circumstances beyond our control.
We contacted the hotel manager in advance, informed them that we would not be able to come, and asked if there was any possible solution regarding the amount we had already paid for the non-refundable booking. We fully understood that the cancellation was our responsibility and that we were not automatically entitled to a refund.
Over a long exchange with the manager, we proposed several reasonable alternatives. We asked whether the booking could be moved to different dates, as we were willing to stay at the hotel a month later. We suggested keeping the full payment and simply rescheduling our reservation. We also offered other compromises, including receiving only 50% of the booking value as hotel credit or vouchers that could be used exclusively at this property.
Every single proposal was rejected.
Instead, the manager repeatedly hid behind internal policies and procedures, and in the end the entire amount we had paid was simply forfeited.
In my view, this is a very poor way to treat customers. Ironically, the hotel ended up losing more than we did. Had they agreed to move the reservation, we would have happily stayed there on the new dates and spent additional money at the property. Instead, they chose a short-sighted approach that left us with no flexibility whatsoever.
As a result, the money was lost, and so was any trust we had in this hotel.
I strongly believe that this attitude toward customers reflects the overall level of service you can expect from the property. I would not recommend this hotel to anyone. It was a genuinely disappointing experience.
Fortunately, there are plenty of other hotels in the area. Do yourself a favor and choose one of them instead.
Don't make the same mistake we did—avoid this hotel.
Odgovor hotela
Napisano: 13. lip 2026.
Dear Mr Fedichev and Ms L.S.,
We are sorry to read such a harsh review, especially because it does not fully explain the real reason for the cancellation.
The cancellation request was received 3 days before arrival and was not due to an objective impossibility, but rather to an unfavourable weather forecast which, incidentally, did not turn out to be accurate in the end.
Respecting a clearly stated cancellation policy does not mean providing poor service. It simply means applying the conditions that were chosen and accepted at the time of booking.
We are therefore surprised that a management based on transparent rules is described as “unacceptable”.
As for the proposal to postpone the stay by one month, unfortunately this is not an equivalent solution for an accommodation facility. A night left unsold just a few days before arrival is a night that is definitively lost: it is not a material good that can be stored and resold at a later date.
We are always open to dialogue and, whenever possible, we try to accommodate our guests’ needs. However, we cannot grant free cancellations simply because the weather forecast appears uncertain.
The conditions were clear, the booking (and cancellation) choices were made freely, and the cancellation policy was simply respected.
Kind regards,
Michele Soraruf
Management
We are sorry to read such a harsh review, especially because it does not fully explain the real reason for the cancellation.
The cancellation request was received 3 days before arrival and was not due to an objective impossibility, but rather to an unfavourable weather forecast which, incidentally, did not turn out to be accurate in the end.
Respecting a clearly stated cancellation policy does not mean providing poor service. It simply means applying the conditions that were chosen and accepted at the time of booking.
We are therefore surprised that a management based on transparent rules is described as “unacceptable”.
As for the proposal to postpone the stay by one month, unfortunately this is not an equivalent solution for an accommodation facility. A night left unsold just a few days before arrival is a night that is definitively lost: it is not a material good that can be stored and resold at a later date.
We are always open to dialogue and, whenever possible, we try to accommodate our guests’ needs. However, we cannot grant free cancellations simply because the weather forecast appears uncertain.
The conditions were clear, the booking (and cancellation) choices were made freely, and the cancellation policy was simply respected.
Kind regards,
Michele Soraruf
Management
Izvrsna lokacija
strada de la via della cascata, 2, Canazei, 38032, Italija|0,6 km od centra grada
Prijava i odjava
Prijava od:
14:30
Odjava prije:
10:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
Za više informacija obratite se hotelu
Vrijeme doručka
Pon – ned od 07:30 do 10:00
In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.
Ovaj hotel prihvaća sljedeće načine plaćanja: 
Cash
Hotel Cesa Tyrol: često postavljana pitanja
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