Hilton Lake Como
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
Lječilište
Hilton Lake Como: recenzije
Recenzije od 
Parovi
Napisano: 6. kol 2026.
Amazing stay
ISA from reception thank you for making our stay so pleasant and comfortable. Your help was truly appreciated, what a stunning hotel with amazing views and infinity pool over looking the gorgeous lake Como. Staff were so helpful and friendly and made our experience truly unforgettable
Poslovni putnici
Napisano: 15. svi 2026.
Boravak: tra, 2026
The stars of the Hilton!
I experienced all the stars: the attention to the guest, the relaxed smiles, the willingness to find solutions.
As a business guest, I noticed that all the staff truly embodies the Hilton style in every role: reception, restaurants, convention support staff, everywhere.
Truly, compliments!
As a business guest, I noticed that all the staff truly embodies the Hilton style in every role: reception, restaurants, convention support staff, everywhere.
Truly, compliments!
Odgovor hotela
Napisano: 15. svi 2026.
Dear Guest,
Greetings from Hilton Lake Como!
Thank you for taking the time to share such a wonderful review following your recent stay with us. We are truly delighted to read your kind words and to know that you experienced the genuine Hilton spirit throughout the hotel.
It is especially rewarding to hear your appreciation for the attentiveness and hospitality of our team. Your recognition of the efforts made by all our staff members means a great deal to us, and we will be proud to share your compliments with the entire team.
We sincerely appreciate your feedback and look forward to welcoming you back for another memorable stay at Hilton Lake Como.
Warm regards,
Matthias Welzel
General Manager
Hilton Lake Como
Greetings from Hilton Lake Como!
Thank you for taking the time to share such a wonderful review following your recent stay with us. We are truly delighted to read your kind words and to know that you experienced the genuine Hilton spirit throughout the hotel.
It is especially rewarding to hear your appreciation for the attentiveness and hospitality of our team. Your recognition of the efforts made by all our staff members means a great deal to us, and we will be proud to share your compliments with the entire team.
We sincerely appreciate your feedback and look forward to welcoming you back for another memorable stay at Hilton Lake Como.
Warm regards,
Matthias Welzel
General Manager
Hilton Lake Como
Obitelji
Napisano: 6. kol 2026.
Rude and Bad front desk service
Unfortunately, my arrival experience at Hilton Lake Como was very disappointing because of the front desk service.
The staff member who personally checked us in was very kind, friendly, and professional. However, another front desk employee named Adriana was extremely rigid and made the entire situation unnecessarily stressful.
I was traveling with my minor child, who had a valid original passport. Before our arrival, Hilton had emailed us saying that original identification documents would be required, so we brought the passport as requested. We had also just stayed at another hotel in Milan, where the passport was fully accepted without any issue.
At Hilton Lake Como, however, Adriana insisted that we also provide additional documentation, such as a birth certificate or a copy of the father’s passport. Most travelers do not carry a child’s birth certificate with them on vacation, especially when the child already has a valid passport.
I explained several times that my family was in the United States, where it was around 4:00 a.m., and that it was extremely difficult to contact anyone at that hour. Another staff member suggested allowing us to check in and provide the additional document the following morning, which would have been a reasonable and customer-friendly solution. Adriana refused and insisted that we provide everything immediately.
As a result, we were kept standing at the front desk for approximately 15–20 minutes, trying to contact family members in the middle of the night. There was no flexibility, empathy, or effort to make the situation easier for a tired family arriving at the hotel.
I understand that hotels must follow identification and safeguarding procedures. My complaint is not about the existence of a policy, but about how the situation was handled. A luxury hotel should be able to enforce its policies while still communicating respectfully, showing understanding, and offering a practical solution.
The experience completely affected our mood upon arrival. Management should provide Adriana with additional training in hospitality, communication, and customer care.
The staff member who personally checked us in was very kind, friendly, and professional. However, another front desk employee named Adriana was extremely rigid and made the entire situation unnecessarily stressful.
I was traveling with my minor child, who had a valid original passport. Before our arrival, Hilton had emailed us saying that original identification documents would be required, so we brought the passport as requested. We had also just stayed at another hotel in Milan, where the passport was fully accepted without any issue.
At Hilton Lake Como, however, Adriana insisted that we also provide additional documentation, such as a birth certificate or a copy of the father’s passport. Most travelers do not carry a child’s birth certificate with them on vacation, especially when the child already has a valid passport.
I explained several times that my family was in the United States, where it was around 4:00 a.m., and that it was extremely difficult to contact anyone at that hour. Another staff member suggested allowing us to check in and provide the additional document the following morning, which would have been a reasonable and customer-friendly solution. Adriana refused and insisted that we provide everything immediately.
As a result, we were kept standing at the front desk for approximately 15–20 minutes, trying to contact family members in the middle of the night. There was no flexibility, empathy, or effort to make the situation easier for a tired family arriving at the hotel.
I understand that hotels must follow identification and safeguarding procedures. My complaint is not about the existence of a policy, but about how the situation was handled. A luxury hotel should be able to enforce its policies while still communicating respectfully, showing understanding, and offering a practical solution.
The experience completely affected our mood upon arrival. Management should provide Adriana with additional training in hospitality, communication, and customer care.
Parovi
UK
Napisano: 27. srp 2026.
Lovely hotel, awful management
We travelled to Lake Como for 7 nights following a wonderful stay in Milan and planned to keep pretty close to this highly-rated resort where we had made sure to get a Lake View room, and this did not disappoint.
I have stayed in a lot of Hilton resorts and have Gold status in the Hilton app, but unfortunately this will be my last stay at a Hilton property based on my experience at this hotel.
I had no issue with the bar, restaurant, communal areas or the staff in any of those locations.
The hotel management, however - a totally different experience. I have never, ever experienced the complete lack of any kind of customer empathy from a hotel.
On our third day, we returned from a morning out at the Lake at around midday, to find that housekeeping had not serviced our room. We put the 'Service please' sign on the door and went up to the pool bar and stayed there for a couple of hours, returning to our room at 3pm.
The 'Service Please' sign was still on the door, and the room had still not been serviced by housekeeping, but a plate of brownies had been left in the room.
I called the 'Guest Hotline' via the room phone - no-one answered.
I called 'Housekeeping' via the room phone - no-one answered.
I called the Front Desk and after waiting for the phone to be answered, the Concierge answered and I explained that the room had not been serviced. The Concierge tried to connect me with Housekeeping but got no reply. He then said that he would contact a manager and would call me back presently.
I waited for 15 minutes and went down the front desk, brownies in hand.
I asked the front desk why my room had not been serviced, and they passed me over to a manager who was quite obviously angry. I asked why the room had not been done, and she said that she had been informed that we had the 'Do Not Disturb' sign on the door, so what did we expect? I asked if that was the case how the brownies had made their way into the room, as I assumed that whomever had left those would not have ignored the 'Do Not Disturb' sign? She very pointedly told me that the brownies were delivered by a different team earlier in the day, which still didn't explain why the 'Do Not Disturb' was then ignored?
The manager then waved her hands at me and said I was incorrect, and that she would send someone up to service the room as soon as possible, but it could be as late as 6pm and walked away.
Is this the kind of experience that a hotel guest should get in a 4-star hotel where rooms are at a heavy premium?
I was called by the hotel in the room later in the week and asked how things were going, when I mentioned this issue the operative could not have gotten off the phone more quickly.
I did not let this experience impact mine or my partner's stay in Lake Como but other guests need to understand that you will be treated like a second-class citizen should
ANYTHING go wrong in this hotel, and the management will call you a liar and not attempt to apologise in any way, shape or form.
Goodbye Hilton hotels.
I have stayed in a lot of Hilton resorts and have Gold status in the Hilton app, but unfortunately this will be my last stay at a Hilton property based on my experience at this hotel.
I had no issue with the bar, restaurant, communal areas or the staff in any of those locations.
The hotel management, however - a totally different experience. I have never, ever experienced the complete lack of any kind of customer empathy from a hotel.
On our third day, we returned from a morning out at the Lake at around midday, to find that housekeeping had not serviced our room. We put the 'Service please' sign on the door and went up to the pool bar and stayed there for a couple of hours, returning to our room at 3pm.
The 'Service Please' sign was still on the door, and the room had still not been serviced by housekeeping, but a plate of brownies had been left in the room.
I called the 'Guest Hotline' via the room phone - no-one answered.
I called 'Housekeeping' via the room phone - no-one answered.
I called the Front Desk and after waiting for the phone to be answered, the Concierge answered and I explained that the room had not been serviced. The Concierge tried to connect me with Housekeeping but got no reply. He then said that he would contact a manager and would call me back presently.
I waited for 15 minutes and went down the front desk, brownies in hand.
I asked the front desk why my room had not been serviced, and they passed me over to a manager who was quite obviously angry. I asked why the room had not been done, and she said that she had been informed that we had the 'Do Not Disturb' sign on the door, so what did we expect? I asked if that was the case how the brownies had made their way into the room, as I assumed that whomever had left those would not have ignored the 'Do Not Disturb' sign? She very pointedly told me that the brownies were delivered by a different team earlier in the day, which still didn't explain why the 'Do Not Disturb' was then ignored?
The manager then waved her hands at me and said I was incorrect, and that she would send someone up to service the room as soon as possible, but it could be as late as 6pm and walked away.
Is this the kind of experience that a hotel guest should get in a 4-star hotel where rooms are at a heavy premium?
I was called by the hotel in the room later in the week and asked how things were going, when I mentioned this issue the operative could not have gotten off the phone more quickly.
I did not let this experience impact mine or my partner's stay in Lake Como but other guests need to understand that you will be treated like a second-class citizen should
ANYTHING go wrong in this hotel, and the management will call you a liar and not attempt to apologise in any way, shape or form.
Goodbye Hilton hotels.
Parovi
Napisano: 27. srp 2026.
Don’t leave anything of value there
I had multiple items and money stolen by housekeeping and the hotel blamed me for not putting everything I own into the safe which was already full of our documents and other items.
Istražite ovo područje
Via Borgo Vico 241 , Como, 22100, Italija|1,76 km od centra grada
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
28 € po osobi
Vrijeme doručka
Pon – ned od 07:00 do 10:30
Goste se moli da unaprijed obavijeste smještajni objekt Hilton Lake Como o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije. Polog za slučaj štete u iznosu od EUR 100 potrebno je uplatiti prilikom dolaska. Ova će se naknada naplatiti kreditnom karticom. Polog će vam biti vraćen prilikom odjave. Vaš će polog biti vraćen u potpunosti putem kreditne kartice nakon pregleda smještajnog objekta. Our Rooftop heated swimming pool is open and available for hotel guest from 8am until 6 pm. Eforea Spa & Health club is open every day for massages and treatments prior to reservation. Spa area, including sauna and indoor pool has a supplement of €39 per person per 1,5 hours. Also, kids can access the wellness centre until 12 pm (free entry up to 14 years old only). Opening hours: every day 9 am – 9 pm. The gym is free of charge and it is open 24/7. Pets up to 20 kilograms (medium size) are welcome to the hotel. Pets are not permitted in the fitness center, pool area, food & beverage outlets. Contact us for more info. Guests are required to show a valid identity document and a credit card upon check-in.
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