Four Seasons Hotel Firenze
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
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Više o hotelu Four Seasons Hotel Firenze
Four Seasons Hotel Firenze
Hotel Four Seasons Firenze smješten je u botaničkom vrtu Giardino della Gherardesca te nudi dvokatni spa centar i restoran s Michelinovom zvjezdicom. Nudi širok izbor luksuznih soba i apartmana.
TN
Napisano: 1. velj 2026.
Boravak: sij, 2026
A real historical palace, a real authentic palace
It offers a daily shuttle service from the hotel to the city centre.
For the culinary experience, restaurant waiters were attentive and attentive, making each meal even more enjoyable. Speaking of meals, the cuisine was really top and diverse! Every dish we tasted was prepared with care and of exceptional quality.
Everything was splendid during our stay. If you are looking for a place to relax and enjoy a memorable experience in Florence, look no further!
Odgovor hotela
Napisano: 3. velj 2026.
Thank you for taking the time to write such a wonderful review. It means a lot to us that you appreciated the service, gastronomy, rooms and atmosphere of your Florentine home. We would be delighted to welcome you back for more unforgettable moments!
Best regards,
Max Musto
General Manager
Napisano: 31. svi 2026.
A perfect stay in Florence
Napisano: 21. svi 2026.
Mitigated first 2 days
First, expectations are of course high, as a regular four seasons customer, and considering the reputation of the hotel.
The building is amazing, beauty, history and a real soul. Each area is designed to reflect the unique character of this hotel. The gardens are special, old, beautiful and are worth the trip alone. The pool area is relaxing, the bars perfect to unwind after visiting the city.
Concierge service is top notch, efficient and responsive, as you’d expect. Amenities also as per expectations. Location perfect to visit the city by walk, without being confronted to the noise and crowds.
Now, we had a couple of unpleasant experiences since checking in.
First, the room. We booked a four seasons room, supposedly the highest in the normal rooms category, and it was disappointing. Dark, tiny window, oppressing, not what you’d expect considering the standards of a four seasons or the price you’re paying.
When you book on their website, they certainly don’t show you this one, but much better options. Initially we were told that was the only room available in our category, as all others were occupied. Had to complain again to finally find 2 other rooms, And we picked one that was ok.
After the frustration and disappointment of the first one, that could have been avoided if they decided from the beginning to give us a decent room, rather than trying to push that average one to us.
Lesson number one for this establishment : they’ll try first to give the worst room in the category , then a better one if you complain.
Very very disappointing , i never faced this in years staying at four seasons all around the world. And booking directly, not via any cheaper online website. This definitely breaks the relationship.
Now that room was fixed, we decided to enjoy the rest of our stay and forget this first unpleasant situation
Comes the moment we booked dinner at Il Palagio, the Michelin restaurant of the hotel.
Issue starts from the arrival to the restaurant.
3-4 tables available, and were being offered the one next to the entrance, just in front of the kitchen and service team, isolated from the rest of the restaurant. While there are tables by the window, and others in the center of the restaurant. Had to complain again to get a proper table, and we ultimately got one by the window, that was empty and available.
Isn’t the staff trained for these simple things?
Creating frustration and disappointment again, for simple things that can be addressed by a minimum of decency or four season service standards.
Dinner goes well, we pick one of the tasting menus, attention is given to details during.
dinner. And the bill comes. But they forgot the mignardises and chess chocolates, offered to the other tables around us. When I asked the waiter, he said “Ooooh it comes after the bill”…
In 30 years visiting Michelin star restaurants, I never experienced any mignardises coming after the bill. So either this needs to be fixed, or he just forgot, and should have said “sorry I forgot”, which would have been more appropriate and more than ok…
Again a disappointment that lead us to leave right away.
Not sure if these are the standards of the hotel today, and hoping the stay Will improve. But so far, definitely not worth the hype and expectations we had while booking here
Napisano: 19. svi 2026.
Boravak: svi, 2026
Napisano: 18. tra 2026.
Boravak: tra, 2026
Izvrsna lokacija
Borgo Pinti 99, Quartiere 1, Florence, 50121, Italija|1,61 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
u dobi od 18 g. ili starije
110 € po osobi po noćenju
u dobi od 3 do 17 g.
Besplatno
u dobi od 3 g. ili mlađe
Besplatno
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Opcije doručka
Američki doručak, Kontinentalni doručak, Bezglutenski doručak, Talijanski doručak
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