Best Western Plus The Hub Hotel
+ 112
Milano: pronađite najbolji hotel za svoje datume, po cijeni ili vlastitom ukusu
Usporedite ponude za hotel Best Western Plus The Hub Hotel sa stotine stranica, sve na jednom mjestu
Potražite ponudu s besplatnim otkazivanjem ili izvrsnim ocjenama
Usporedba soba i cijena
Uspoređujemo ponude sa stotina stranica kako bismo za vas pronašli najbolju ponudu
Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni bez naknade |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu Best Western Plus The Hub Hotel
Best Western Plus The Hub Hotel
Hotel Best Western Plus The Hub nudi besplatan panoramski fitness centar, unutarnji bazen i besplatan prijevoz do stanice metroa Molino Dorino. Objekt je udaljen 10 minuta vožnje od autocesta A4 i A8.
Recenzije od 
Snimio anonimni putnik
Napisano: 27. lip 2026.
Boravak: lip, 2026
Very clean hotel, lovely staff, breakfast was nice and well stocked, the only thing is the indoor pool area I think it needs some renovation (the walls where not so much ecstatically pleasing and it would have been nice to have water offered next to the pool as it was very hot inside along side with clean towels display where you can just pick some, have some plants or rock salts etc…). What really surprised me was the room with a modern look and was super clean- the pictures did not make justice!Overall it was a nice and calm experience.
Skupine
Napisano: 8. kol 2026.
Boravak: kol, 2026
Very disappointing stay – serious room issues and poor communication from staff
We are staying at The Hub Hotel Milan from 7 August to 9 August 2026, and unfortunately, our experience from the very first day has been extremely disappointing.
When we were given room 914 on 7 August, we turned on the air conditioning and noticed that water was leaking badly from the ceiling. This caused water to get onto the floor and made the bathroom area slippery. This was a serious health and safety concern, as I was nearly about to slip when I first entered the bathroom. In my opinion, rooms should be properly inspected before being handed over to guests, especially for issues that could potentially cause an accident.
We immediately reported the problem to reception at around 2:30 pm. The male receptionist was helpful initially and offered to upgrade us to another room. However, we asked whether the existing room could be repaired and whether something complimentary could be offered because of the inconvenience. He explained that repairing the room would take some time and said that something complimentary could be offered.
Later, at around 4–5 pm, we went back to reception to collect the key card for the upgraded room. At this point, a female receptionist told us that she could not offer us anything complimentary and that we would have to speak to the manager, who was not at the hotel. This was frustrating because we had already discussed the matter with the previous receptionist and had been told something complimentary could be arranged. We specifically asked about using the spa as a gesture of goodwill, but this was not arranged or offered, and we were simply told to speak to the manager.
Unfortunately, the communication from the staff was inconsistent. We also had difficulty getting clear information about the hotel’s free shuttle bus to the city. When we checked in, we were told that there was a free bus service and were given information about the timings. However, when we later spoke to the female receptionist and asked how to get into the city and which bus we should take, we were told that the hotel shuttle had to be pre-booked. Nobody had clearly explained this requirement to us beforehand, so we ended up wasting a considerable amount of time trying to work out the transport.
We were also disappointed with the way the female receptionist dealt with us when we were simply asking for help and trying to understand how to get into the city. Her attitude came across as quite unfriendly and unhelpful, which made an already frustrating situation even worse.
After moving to the upgraded room 919, we unfortunately experienced another problem. The toilet would continue running for a long time after flushing and made a loud, continuous noise. This happened repeatedly and disturbed our sleep. It was disappointing to move rooms because of one problem, only to find another maintenance issue in the replacement room.
Overall, we expected much better from a hotel of this standard. Within our first day alone, we experienced a water leak from the ceiling, a potential slipping hazard, problems with the toilet, disturbed sleep, inconsistent information about the shuttle service and poor communication regarding the compensation that was initially discussed.
The main issue for us is that these problems should have been identified before the rooms were handed over to guests. Health and safety should be a priority, particularly when there is water leaking onto the floor and creating a potential slipping hazard.
We hope the hotel takes this feedback seriously and improves its room inspection procedures, maintenance, communication between staff and customer service. We came here expecting a comfortable stay, but unfortunately our first day has been much more stressful and disappointing than it should have been.
When we were given room 914 on 7 August, we turned on the air conditioning and noticed that water was leaking badly from the ceiling. This caused water to get onto the floor and made the bathroom area slippery. This was a serious health and safety concern, as I was nearly about to slip when I first entered the bathroom. In my opinion, rooms should be properly inspected before being handed over to guests, especially for issues that could potentially cause an accident.
We immediately reported the problem to reception at around 2:30 pm. The male receptionist was helpful initially and offered to upgrade us to another room. However, we asked whether the existing room could be repaired and whether something complimentary could be offered because of the inconvenience. He explained that repairing the room would take some time and said that something complimentary could be offered.
Later, at around 4–5 pm, we went back to reception to collect the key card for the upgraded room. At this point, a female receptionist told us that she could not offer us anything complimentary and that we would have to speak to the manager, who was not at the hotel. This was frustrating because we had already discussed the matter with the previous receptionist and had been told something complimentary could be arranged. We specifically asked about using the spa as a gesture of goodwill, but this was not arranged or offered, and we were simply told to speak to the manager.
Unfortunately, the communication from the staff was inconsistent. We also had difficulty getting clear information about the hotel’s free shuttle bus to the city. When we checked in, we were told that there was a free bus service and were given information about the timings. However, when we later spoke to the female receptionist and asked how to get into the city and which bus we should take, we were told that the hotel shuttle had to be pre-booked. Nobody had clearly explained this requirement to us beforehand, so we ended up wasting a considerable amount of time trying to work out the transport.
We were also disappointed with the way the female receptionist dealt with us when we were simply asking for help and trying to understand how to get into the city. Her attitude came across as quite unfriendly and unhelpful, which made an already frustrating situation even worse.
After moving to the upgraded room 919, we unfortunately experienced another problem. The toilet would continue running for a long time after flushing and made a loud, continuous noise. This happened repeatedly and disturbed our sleep. It was disappointing to move rooms because of one problem, only to find another maintenance issue in the replacement room.
Overall, we expected much better from a hotel of this standard. Within our first day alone, we experienced a water leak from the ceiling, a potential slipping hazard, problems with the toilet, disturbed sleep, inconsistent information about the shuttle service and poor communication regarding the compensation that was initially discussed.
The main issue for us is that these problems should have been identified before the rooms were handed over to guests. Health and safety should be a priority, particularly when there is water leaking onto the floor and creating a potential slipping hazard.
We hope the hotel takes this feedback seriously and improves its room inspection procedures, maintenance, communication between staff and customer service. We came here expecting a comfortable stay, but unfortunately our first day has been much more stressful and disappointing than it should have been.
Odgovor hotela
Napisano: 10. kol 2026.
Dear Mr. Rodrigues,
Thank you for taking the time to share such detailed feedback regarding your stay at our hotel.
First and foremost, please accept our sincere apologies for the issues you experienced from the very beginning of your stay. We are particularly concerned to hear about the water leakage in room 914, as well as the slippery floor it caused. We fully understand your concern regarding safety, and we agree that such issues should be identified and resolved before a room is assigned to a guest.
We are also very sorry for the inconvenience caused by the toilet issue in room 919. We understand how frustrating it must have been to move to another room expecting a solution, only to encounter another maintenance problem that disturbed your sleep. Your comments have been shared with our maintenance and housekeeping teams so that these issues can be properly checked and prevented in the future.
Regarding the communication between our team members and the complimentary gesture that had initially been discussed, we sincerely regret the inconsistent information you received. We understand how frustrating this must have been, especially after you had already reported the problem and were expecting the matter to be handled consistently. We are also sorry if the interaction with our receptionist made you feel unwelcome or unsupported.
We apologize as well for the confusion regarding the hotel shuttle service. Clear and consistent information is essential, particularly when guests are looking for assistance with transportation, and we regret that this was not properly explained to you.
Please be assured that we take your comments very seriously. Your feedback highlights areas where we need to improve, particularly regarding room inspections, preventive maintenance, communication between departments and the consistency of our guest service.
We are truly sorry that your first day was stressful and fell short of the comfortable experience you had expected from us. We appreciate you bringing these matters to our attention, as your feedback gives us the opportunity to address them with the relevant teams.
We sincerely hope that, despite these difficulties, we will have the opportunity to regain your trust and welcome you again in the future under much better circumstances.
Kind regards,
BW Plus The Hub Hotel
Thank you for taking the time to share such detailed feedback regarding your stay at our hotel.
First and foremost, please accept our sincere apologies for the issues you experienced from the very beginning of your stay. We are particularly concerned to hear about the water leakage in room 914, as well as the slippery floor it caused. We fully understand your concern regarding safety, and we agree that such issues should be identified and resolved before a room is assigned to a guest.
We are also very sorry for the inconvenience caused by the toilet issue in room 919. We understand how frustrating it must have been to move to another room expecting a solution, only to encounter another maintenance problem that disturbed your sleep. Your comments have been shared with our maintenance and housekeeping teams so that these issues can be properly checked and prevented in the future.
Regarding the communication between our team members and the complimentary gesture that had initially been discussed, we sincerely regret the inconsistent information you received. We understand how frustrating this must have been, especially after you had already reported the problem and were expecting the matter to be handled consistently. We are also sorry if the interaction with our receptionist made you feel unwelcome or unsupported.
We apologize as well for the confusion regarding the hotel shuttle service. Clear and consistent information is essential, particularly when guests are looking for assistance with transportation, and we regret that this was not properly explained to you.
Please be assured that we take your comments very seriously. Your feedback highlights areas where we need to improve, particularly regarding room inspections, preventive maintenance, communication between departments and the consistency of our guest service.
We are truly sorry that your first day was stressful and fell short of the comfortable experience you had expected from us. We appreciate you bringing these matters to our attention, as your feedback gives us the opportunity to address them with the relevant teams.
We sincerely hope that, despite these difficulties, we will have the opportunity to regain your trust and welcome you again in the future under much better circumstances.
Kind regards,
BW Plus The Hub Hotel
Snimio anonimni putnik
Napisano: 21. srp 2026.
Boravak: srp, 2026
Staff were not very helpful and the spa was unavailable for 2 days and the hotel was very from any entertainment
Poslovni putnici
Napisano: 12. lip 2026.
Boravak: lip, 2026
To be avoided
Decent rooms, courteous staff but
Medieval elevators
Building part of a group of four others, all abandoned
Tiny gym with one rusty Technogym machine
Poor breakfast
Towels that may be clean but have stains
Medieval elevators
Building part of a group of four others, all abandoned
Tiny gym with one rusty Technogym machine
Poor breakfast
Towels that may be clean but have stains
Odgovor hotela
Napisano: 12. lip 2026.
Gentile Ospite,
ci dispiace leggere che la sua esperienza non abbia soddisfatto le aspettative. Apprezziamo il riconoscimento della cortesia del nostro personale, che si impegna quotidianamente per garantire un servizio attento e disponibile.
Prendiamo molto seriamente le osservazioni relative agli ascensori, alla palestra, alla colazione e alla biancheria. Desideriamo tuttavia precisare che gli asciugamani vengono sottoposti a rigorosi processi di lavaggio e sanificazione; eventuali segni permanenti dovuti all'usura non compromettono in alcun modo gli standard di igiene.
Per quanto riguarda la struttura e gli edifici circostanti, si tratta di caratteristiche dell'area che non incidono sui servizi offerti dall'hotel, ma comprendiamo che possano aver influenzato la sua percezione del soggiorno.
Le sue osservazioni saranno condivise con i reparti competenti per le opportune verifiche e valutazioni. Ci dispiace non averle lasciato un'impressione migliore e le auguriamo il meglio per i suoi futuri viaggi.
Cordiali saluti,
BW Plus The Hub Hotel
ci dispiace leggere che la sua esperienza non abbia soddisfatto le aspettative. Apprezziamo il riconoscimento della cortesia del nostro personale, che si impegna quotidianamente per garantire un servizio attento e disponibile.
Prendiamo molto seriamente le osservazioni relative agli ascensori, alla palestra, alla colazione e alla biancheria. Desideriamo tuttavia precisare che gli asciugamani vengono sottoposti a rigorosi processi di lavaggio e sanificazione; eventuali segni permanenti dovuti all'usura non compromettono in alcun modo gli standard di igiene.
Per quanto riguarda la struttura e gli edifici circostanti, si tratta di caratteristiche dell'area che non incidono sui servizi offerti dall'hotel, ma comprendiamo che possano aver influenzato la sua percezione del soggiorno.
Le sue osservazioni saranno condivise con i reparti competenti per le opportune verifiche e valutazioni. Ci dispiace non averle lasciato un'impressione migliore e le auguriamo il meglio per i suoi futuri viaggi.
Cordiali saluti,
BW Plus The Hub Hotel
Parovi
Napisano: 30. svi 2026.
Boravak: svi, 2026
Disappointing
We were bused to this hotel after our flight was cancelled by American Airlines after spending 5 hours on board.
We were told we were being sent to a nice hotel with dinner included.
This Hotel resembles hostel. It is old, worn and not well maintained.
We got to the Hotel after 9pm and we're hungry.
We were told that the comped dinner would be served in the lobby.
My wife and I went into the dining room and asked if we could eat there if we agreed to pay for it ourselves. Even though people were in there eating, we were told the restaurant was closed, and we would have to wait to be served dinner in the lobby with the rest of the stranded passengers from the American Airlines flight.
They finally brought out trays of food for dinner. The trays had some sort of aged dried meat and some, if you asked, with turkey along with rolls.
The food was lousy. We were treated like second class citizens. No beverages were offered even though they had a cash bar.
We ordered and had a couple of drinks at the bar (that we paid for) along with some chips and peanuts.
That was our dinner.
The staff couldn't seem to care less about us.
The staff provided offered no updates about our flight out, bus pick up etc. unless asked.
Breakfast served the next morning was OK. Nothing to write home about.
We were told we were being sent to a nice hotel with dinner included.
This Hotel resembles hostel. It is old, worn and not well maintained.
We got to the Hotel after 9pm and we're hungry.
We were told that the comped dinner would be served in the lobby.
My wife and I went into the dining room and asked if we could eat there if we agreed to pay for it ourselves. Even though people were in there eating, we were told the restaurant was closed, and we would have to wait to be served dinner in the lobby with the rest of the stranded passengers from the American Airlines flight.
They finally brought out trays of food for dinner. The trays had some sort of aged dried meat and some, if you asked, with turkey along with rolls.
The food was lousy. We were treated like second class citizens. No beverages were offered even though they had a cash bar.
We ordered and had a couple of drinks at the bar (that we paid for) along with some chips and peanuts.
That was our dinner.
The staff couldn't seem to care less about us.
The staff provided offered no updates about our flight out, bus pick up etc. unless asked.
Breakfast served the next morning was OK. Nothing to write home about.
Odgovor hotela
Napisano: 1. lip 2026.
Thank you for taking the time to share your experience, and we are truly sorry for what you encountered during your stay.
We fully understand the inconvenience caused by the flight cancellation and the long waiting time, and we regret to hear that the service provided did not meet your expectations, particularly regarding dinner and on-site assistance. Your comments about the perceived treatment and the quality of the food have been taken very seriously and will be shared with our team for further review and improvement.
Our goal is always to provide hospitality and support to our guests, especially in exceptional situations such as this, and we are sorry that we were not able to make you feel properly cared for.
We hope to have the opportunity in the future to offer you a significantly better experience.
Kind regards,
BW Plus The Hub Hotel
We fully understand the inconvenience caused by the flight cancellation and the long waiting time, and we regret to hear that the service provided did not meet your expectations, particularly regarding dinner and on-site assistance. Your comments about the perceived treatment and the quality of the food have been taken very seriously and will be shared with our team for further review and improvement.
Our goal is always to provide hospitality and support to our guests, especially in exceptional situations such as this, and we are sorry that we were not able to make you feel properly cared for.
We hope to have the opportunity in the future to offer you a significantly better experience.
Kind regards,
BW Plus The Hub Hotel
Lokacija
Via Privata Polonia 10, Municipio 8, Milano, 20157, Italija|7,76 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni bez naknade
Please check with the hotel about the regulations for adjusting the air conditioning temperature as new regulations have been implemented to support environmental protection.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Best Western Plus The Hub Hotel: često postavljana pitanja
Trebate li let ili automobil za putovanje?
Jeste li znali da vam možemo pomoći u planiranju ostatka putovanja? Iskoristite ekskluzivne ponude i povoljne cijene za letove i najam automobila.Letovi do Milano
Najam automobila u Milano