Mercure Napoli Centro Angioino
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Centar za fitness
24-satna recepcija
Više o hotelu Mercure Napoli Centro Angioino
Mercure Napoli Centro Angioino
Hotel Mercure nalazi se na samo 400 metara od luke Molo Beverello i izložbenog centra Expo Napoli, a nudi panoramsku terasu s pogledom na dvorac Maschio Angioino. Povijesni centar Napulja udaljen je 10 minuta hoda.
Recenzije od 
Snimio anonimni putnik
Napisano: 29. kol 2026.
Boravak: kol, 2026
An amazing offering for single travelers with single bed rooms with full facilities at good prices. The breakfast or evening cocktail terrace looks straight at the Castle and towards the harbor. There may be no better breakfast location in a mecure hotel anywhere. Will return
Parovi
Napisano: 9. kol 2026.
Boravak: kol, 2026
Everything perfect
Excellent stay, a beautiful experience to be repeated....I thank all the staff and in particular Marcella for her kindness and skill.
Odgovor hotela
Napisano: 20. kol 2026.
Gentile Luisa R,
La ringraziamo sinceramente per le sue parole gentili. Siamo lieti che il suo soggiorno sia stato ottimale e che abbia apprezzato la nostra ospitalità e il servizio del personale, in particolare di Marcella. Ci auguriamo di rivederla presto.
Cordiali saluti,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
La ringraziamo sinceramente per le sue parole gentili. Siamo lieti che il suo soggiorno sia stato ottimale e che abbia apprezzato la nostra ospitalità e il servizio del personale, in particolare di Marcella. Ci auguriamo di rivederla presto.
Cordiali saluti,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Obitelji
Napisano: 7. kol 2026.
Boravak: srp, 2026
Extremely Disappointing Stay and Complete Lack of Customer Service
Our experience at Mercure Napoli Angioino was completely unacceptable. We stayed in Rooms 600 and 602 for two nights, and the air conditioning in both rooms failed to cool them properly.
We reported the problem during our stay and gave the hotel an opportunity to resolve it. Staff inspected the rooms, but nothing was fixed. Both rooms remained unbearably hot throughout our stay, despite the extreme summer temperatures in Naples.
The situation was especially upsetting because my son developed a heat rash. Instead of being able to recover in a cool, comfortable room, he spent both nights waking up drenched in sweat and unable to rest properly.
We also raised the issue directly with the hotel staff when we checked out. Our stay was almost three weeks ago, and I am still following up with the customer service team. To date, neither Mercure nor Accor has provided a meaningful response or resolution. They continue to request generic information rather than properly addressing what happened.
Working air conditioning during the summer is not a luxury. It is one of the most basic services a hotel should provide. The lack of concern shown afterward has made an already disappointing experience even worse.
I intend to share this experience across travel review platforms because other families, especially those traveling with children, should be aware of both the unacceptable room conditions and the complete lack of responsive customer service from Mercure and Accor.
We reported the problem during our stay and gave the hotel an opportunity to resolve it. Staff inspected the rooms, but nothing was fixed. Both rooms remained unbearably hot throughout our stay, despite the extreme summer temperatures in Naples.
The situation was especially upsetting because my son developed a heat rash. Instead of being able to recover in a cool, comfortable room, he spent both nights waking up drenched in sweat and unable to rest properly.
We also raised the issue directly with the hotel staff when we checked out. Our stay was almost three weeks ago, and I am still following up with the customer service team. To date, neither Mercure nor Accor has provided a meaningful response or resolution. They continue to request generic information rather than properly addressing what happened.
Working air conditioning during the summer is not a luxury. It is one of the most basic services a hotel should provide. The lack of concern shown afterward has made an already disappointing experience even worse.
I intend to share this experience across travel review platforms because other families, especially those traveling with children, should be aware of both the unacceptable room conditions and the complete lack of responsive customer service from Mercure and Accor.
Odgovor hotela
Napisano: 28. kol 2026.
Dear Hani P,
Thank you for sharing your feedback regarding your recent stay at Mercure Napoli Centro Angioino. I sincerely regret to learn about the issues you encountered with the air conditioning and the discomfort it caused during your visit. We strive to provide a comfortable environment for all our guests, and it is disappointing to hear that we did not meet your expectations in this regard.
I understand that the situation was particularly distressing for your son, and I apologize for any discomfort he experienced. It is our policy to address guest concerns promptly, and I regret that the follow-up did not meet the level of service we aim to provide. Your comments regarding our customer service are invaluable, and I assure you that they will be reviewed to improve our response to similar situations in the future.
We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
Sincerely,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Thank you for sharing your feedback regarding your recent stay at Mercure Napoli Centro Angioino. I sincerely regret to learn about the issues you encountered with the air conditioning and the discomfort it caused during your visit. We strive to provide a comfortable environment for all our guests, and it is disappointing to hear that we did not meet your expectations in this regard.
I understand that the situation was particularly distressing for your son, and I apologize for any discomfort he experienced. It is our policy to address guest concerns promptly, and I regret that the follow-up did not meet the level of service we aim to provide. Your comments regarding our customer service are invaluable, and I assure you that they will be reviewed to improve our response to similar situations in the future.
We appreciate your feedback and hope to have the opportunity to regain your trust in the future.
Sincerely,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Parovi
Napisano: 24. srp 2026.
Boravak: srp, 2026
Great Stay and would highly recommend
Great hotel, staff welcoming, helpful and very knowledgeable about Naples and the surrounding area.
Hotel is very close to old town, main shopping area, port and Castle.
Hotel is very clean.
Graze Mile to the staff and management.
Hotel is very close to old town, main shopping area, port and Castle.
Hotel is very clean.
Graze Mile to the staff and management.
Odgovor hotela
Napisano: 27. srp 2026.
Dear Guest,
Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff welcoming and knowledgeable, and that our location suited your needs. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.
Best regards,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Thank you for your kind words regarding your recent stay at our hotel. We are delighted to hear that you found our staff welcoming and knowledgeable, and that our location suited your needs. Your positive feedback is greatly appreciated and motivates us to continue providing excellent service.
Best regards,
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Obitelji
Napisano: 24. srp 2026.
Boravak: srp, 2026
Recommended property
A truly welcoming property that is well-prepared to listen to the requests of us demanding customers, very courteous and competent staff
Odgovor hotela
Napisano: 27. srp 2026.
Gentile Ospite,
La ringraziamo sinceramente per le sue parole positive riguardo alla nostra struttura e al servizio del nostro staff. Siamo lieti che abbia apprezzato la nostra accoglienza e la disponibilità nel soddisfare le esigenze dei nostri ospiti. Ci auguriamo di avere il piacere di ospitarla nuovamente.
Front Office Manager
Hotel Mercure Napoli Centro Angioino
La ringraziamo sinceramente per le sue parole positive riguardo alla nostra struttura e al servizio del nostro staff. Siamo lieti che abbia apprezzato la nostra accoglienza e la disponibilità nel soddisfare le esigenze dei nostri ospiti. Ci auguriamo di avere il piacere di ospitarla nuovamente.
Front Office Manager
Hotel Mercure Napoli Centro Angioino
Izvrsna lokacija
Via Agostino Depretis, 123, Napulj, 80133, Italija|0,14 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Mercure Napoli Centro Angioino: često postavljana pitanja
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