Rent Rooms Colosseum
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 10:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Više o hotelu Rent Rooms Colosseum
Rent Rooms Colosseum
Objekt Rent Rooms Colosseum nalazi se u Rimu, u krugu od 19 min hoda od znamenitosti Gradska vrata Porta Maggiore i 2,7 km od znamenitosti Rimski forum, a nudi sobe koje sadrže besplatan WiFi.
Napisano: 20. stu 2022.
Boravak: stu, 2022
Ci rivedremo!
Devo fare i complimenti a Massimiliano, davvero gentile e premuroso nei confronti del cliente!
Napisano: 28. tra 2026.
Boravak: tra, 2026
STAY AWAY!
We had back in January booked a hotel at the above address. We were quickly confirmed through your app.
From home we had set an estimated arrival to the “hotel” between 21:00 - 22:00 - it is noted on the booking confirmation on the app that there is an arrival between 15:00 - 23:30.
We end up changing the arrival time to between 22:00 and 23:00... as our gps also showed 3 km in the wrong direction. Change of time will be confirmed in the app.
We arrive at the “hotel” around 22:20... since we have arrived we can not get into the room itself. We provide to contact the owner on both SMS and calls as well as WhatsApp SMS and calls. - no answer!
I contact booking.com's hotline. The first time I get a hotline, a lady says she wants to contact the owner and get him to lock the door from home (via the app, she says). I tell her that we have tried to contact the owner and that is almost impossible. She then says that she has contact with the owner but does not understand Italian. We get the door unlocked within 45 minutes and we just have to wait.
I'm sure it won't lead to anything so I ask her to confirm this by email. She promises to send confirmation by email and if nothing has happened within 45 minutes I will call again...
We wait and wait and nothing happens.... Around 22:30 I try again to change the arrival time.. now to between 23:00 and 00:00 in the hope that the door might open automatically at 23:00 then? Again, will this change of time be confirmed inside the app?
Nothing happens and your contacts again your hotline.. this time a new employee.. I explain everything again and she tells like the other that she will contact the owner.... After about 25 minutes of calling and the last minutes on hold, the tube is smoked on.
I'm calling the hotline and now I have a third employee. Now she says so is our stay is canceled because we did not meet up to the agreed time for arrival. I explain her the whole situation and she then promises to find another hotel for us as well as arrange for refund of the current. My pregnant wife is now getting completely cold... she has laid on cold floor and waited for almost 3 hours. We are now at about 10. Time without food, drink and toilet.
I ask the employee to confirm the above regarding new hotel and refund by email. She promises to do this... we wait another more than an hour and have to conclude that there's nothing coming in the mail. We feel deceived. We had to go out and look in the middle of the night for another hotel that could accommodate us for overnight stay... I wrote to you several times before without answer.
Napisano: 10. ožu 2023.
Boravak: ožu, 2023
Me faltaba dinero cuando volví a España.
Napisano: 9. velj 2020.
Boravak: velj, 2020
location de misère
Napisano: 28. srp 2019.
Boravak: srp, 2019
Ideale per week end a Roma
Lokacija
1 Via di Villa Fonseca APPARTAMENTO MEZZANINO INTERNO 3, Municipio Roma I, Rim, 00184, Italija|0,85 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
10:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
