Hotel Certosa Di Maggiano
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Više o hotelu Hotel Certosa Di Maggiano
Hotel Certosa Di Maggiano
Certosa Di Maggiano bivši je samostan smješten u toskanskom selu, 2 km od poznatog trga Piazza del Campo u Sieni. Nudi jedinstvene sobe, besplatan internet i besplatno parkiralište. Hotel Certosa di Maggiano izgrađen je 1314.
Napisano: 4. kol 2026.
Boravak: srp, 2026
IE
Napisano: 4. kol 2026.
Hotel in Tuscany
Napisano: 3. kol 2026.
Untrusted people
Three days before our arrival, the hotel informed us in writing that there would be a scheduled power outage until 3:00 p.m. on the day we arrived. In the same message, they clearly assured us that electricity would definitely be restored by 3:00 p.m. Based on that assurance, we decided to keep our reservation.
We are elderly guests and particularly sensitive to high temperatures. In the middle of July, having air conditioning was therefore essential for our comfort.
Unfortunately, by 8:00 p.m., the power had still not been restored. There was still no air conditioning, making the rooms extremely uncomfortable in the summer heat. We therefore asked to cancel the remainder of our stay.
The hotel manager then gave us his word that our reservation would be fully cancelled and that we would receive a full refund within seven days. We trusted his commitment and left the hotel accordingly.
Now, he has completely changed his position. He only wants to refund the first night and claims that the remaining amount will only be refunded after the electricity company compensates the hotel, which could take months—or even years.
A power outage can happen, and we fully understand that it was beyond the hotel’s control. What is unacceptable is not the outage itself, but the fact that the manager failed to honor the commitment he made to us.
This review is not about the power outage. It is about a manager who made a clear promise to his guests and then refused to keep it. In hospitality, trust and integrity matter just as much as comfort.
For that reason, we unfortunately cannot recommend this hotel.
Odgovor hotela
Napisano: 7. kol 2026.
We sincerely understand your disappointment, and we are truly sorry for what happened.
Your decision to cancel your entire stay on the arrival day was your own choice, following a power outage that was unfortunately beyond the control of our hotel. Prior to your arrival, we promptly shared with you the official information we had received from the electricity distribution company regarding the expected restoration of power.
While we did not consider the circumstances to justify a refund for the entire stay, we understood the inconvenience you experienced and felt it was the right thing to do to immediately refund the first night's stay.
As already communicated privately, should we receive compensation in relation to this event, we will be pleased to share it with you.
We are sorry that our commitment and the effort we made to manage this exceptional situation have not been perceived in the same way.
We sincerely hope to have the opportunity to welcome you to the Certosa di Maggiano in the future and to offer you the genuine hospitality that defines our hotel.
Kind regards,
Hotel Manager
Napisano: 12. lip 2026.
Boravak: lip, 2026
UK
Napisano: 4. lip 2026.
Boravak: svi, 2026
Wonderful place
Izvrsna lokacija
Strada Di Certosa, 82, Siena, 53100, Italija|1,84 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci dopušteni uz dodatnu naknadu
Doručak je dostupan
Cijena doručka
Za više informacija obratite se hotelu
Vrijeme doručka
Pon – ned od 07:30 do 10:30
Cash

