Palazzo Excelsus
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 11:00 |
Usluge
Više o hotelu Palazzo Excelsus
Palazzo Excelsus
Objekt Palazzo Excelsus nalazi se u gradu 'Terzigno', na 19 km od znamenitosti Ruševine Herkulaneja, te nudi smještaj koji sadrži zajednički salon, besplatno privatno parkiralište i terasu.
Napisano: 3. kol 2023.
Boravak: srp, 2023
Napisano: 19. ruj 2024.
Boravak: ruj, 2024
We arrived at 6:pm, and there was a house behind a huge fence, we ring the bell, no body showed up, after 1 hour waiting to be attended outside, there was a elderly gentleman that came to us and told us that his grand daughter wasn’t there, he tried to call her but never answered, so finally we leaved without a place to stay after 4 hours driving.
If that place i a hotel, why there is not reception service?
Who was supposed to serve us? The elderly gentleman?
Finally a couple hours later we talked to her and the answer was she tried to call me, EXCUSE ME? But thats not the professional way to communicate, she HAVE to communicate by e mail.
Now, i hope to have a refund for a service we NEVER got.
I definitely DO NOT recommend this place to stay, is a SCAM.
Napisano: 26. srp 2023.
Boravak: srp, 2023
When we sought remedies for the issues, they were ignored or blamed on us: ants were in bathroom yet they blamed on our food which had no ants near or on it and was across the room; towel shortage and broken shower door were ignored; beds they determined were suitable regardless of our request; breakfast was due at 8am, they said we just didn’t respond but we were not contacted until 8:21, and we responded immediately.
We ended up leaving after we got the ants out of our suitcase, and had to book another hotel, costing us an extra $400, and the property refused to refund any portion of our booking (we only requested the two nights we didn’t stay, not the one we did) when we asked, and when hotels.com asked.
To say this experience was disappointing would be an understatement. It was a dark cloud on an otherwise lovely experience with the other 6 properties we have visited.
Napisano: 1. lip 2024.
Boravak: svi, 2024
Kein persönlicher Kontakt mit dem Gastgeber, alles per WhatsApp.
Obwohl wir Barzahlung ausgewäht haben mussten wir nach 2 Wochen eine vorrauszahlung machen und ein Tag vor dem Einchecken den Rest bezahlen??
Das Frühstück bestand aus 2 Croissant und 2 kleine Cappuccino, kalt mit 5 Zucker?? und im Pappbecher.
Die Umgebung total Vermüllt und ohne 1 Stunde Autofahrt ist nicht in der Nähe.
Lokacija
22 Via Errico Auricchio, Terzigno, 80040, Italija|1,39 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
11:00
Dobro je znati
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.