Renaissance Okinawa Resort

Name: Renaissance Okinawa Resort
Address: Yamada 3425-2, 904-0416 Onna, Kyūshū-Okinawa, Japan, Onna, Kyūshū-Okinawa, 904-0416, Japan

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Korisne informacije

Prijava od:	14:00
Odjava prije:	11:00
Doručak	Doručak je dostupan
Kućni ljubimci	Kućni ljubimci nisu dopušteni
Djeca	U ovom hotelu djeca su dobrodošla

Usluge

Wi-Fi veza

Parking

Klimatizacija

Bazen

Centar za fitness

Lječilište

Više o hotelu Renaissance Okinawa Resort

Renaissance Okinawa Resort

Renaissance Resort Okinawa nalazi se u Onni te nudi vanjski i unutarnji bazen. U ovom odmaralištu dostupan je besplatni WiFi. Smještaj će vam pružiti TV i klima-uređaj. Blagovaonica je opremljena hladnjakom i električnim kuhalom za vodu.

Recenzije od

Spomenuli putnici

Parovi

Napisano: 16. sij 2026.

Boravak: velj, 2025

The spa costs extra.

I wonder if the series has changed.
When I stayed here before, Ramada was the best.
It was by word of mouth, but there is a bathroom in your room.
I think Yamada Spa is an extra charge since its founding, so why not check it out and make a reservation?
And the hotel will be moving at Uchner time.
If you're from a busy city, the slow-flowing time may not be right at first.
Please stay for a few weeks.
I think it's a great experience to have with the hoteliers, and it's one of the hotels in the East China Sea that we've been repeating since 1989.

Skupine

Napisano: 12. lip 2026.

Boravak: lip, 2026

Perfect for families

It was a hotel I used to see when I drove north when I visited Okinawa, so I wanted to stay there once. It was a disappointing result because I stayed at the hotel this time and I expected it.
In a nutshell, this is a hotel that is hard to accommodate except Marriott seniors and consecutive guests (who are eligible for Zabee). Because I am none of them, there was a fee for the public bath in the hotel, and for the beach deck and parasols. It is also a paradise hotel for families with children. There are plenty of marine activities and you can fully enjoy the Okinawan sea only here. And you won't get tired of the on-site restaurant with its wide variety of items.
But I have had some bad experiences. That first happened at check-in. We went to the front desk at 13:45 to check in. The front desk staff finished the process, but told us to come back to get our card keys when 14:00 was due to check-in time. So we waited until 14:00 in the lobby, after 14:00, and went to the front desk to get the card keys. And the front desk staff, without even confirming my name, told me to go to the bell desk next door. Wondering why, we followed, and went to the Beldesk, where Belstaff told us that we didn’t have a card key, so we were going to check with the front desk. After a while, the bell staffer was just told, "I haven't finished cleaning, so please wait." The front desk staff told me to come and get my card keys at 14:00, but even though it was past 14:00, the bell staff told me to wait because I hadn't cleaned, and I was just forced to go back and forth. As a result, it was 14:15 when I was allowed into the room. I didn't have any advance guidance to pick up the card keys at the bell desk instead of the front desk, and I felt like I was wasting my time because the room wasn't ready for 14:00, and the front desk staff didn't check if the card keys were ready, and the lack of coordination to go to the bell desk made me feel like I was was wasting my time. And I was sorry for the way the hotel staff responded to that, saying there was nothing wrong with it.
For dinner, I opted for all-you-can-eat sushi. The sushi was very good, with a strong flavor to the toppings, and the taste was sushi from a sushi restaurant. The variety of items was very good, from the general ones to the ones unique to Okinawa.
For breakfast, I opted for a Japanese set meal. It was quite a rare sight in a hotel, as the staff took orders and it seemed to be working. The Japanese set meal was delicious.
Finally, I had a plan with valet parking, but Bellstaff told me I wasn't eligible. When I checked in, it was just valet-friendly, but no matter how many times I explained it, they said they would take me by shuttle bus. In the end, they were able to valet me, but it was a very long stay.
Overall, the expectations were high, so it was a lonely stay. There will be no revisit.

Odgovor hotela

Napisano: 14. lip 2026.

先日は、ルネッサンスリゾートオキナワをご利用いただき、誠にありがとうございました。
チェックインの際の一連の不手際により、お客様に大変ご不快な思いとご迷惑をおかけしましたことを、心より深くお詫び申し上げます。
当日はお約束の時間にご案内できなかったばかりか、その際の説明や配慮に欠ける対応が続きましたことを猛省しております。
今回の事態を重く受け止め、フロントとベルデスク間における情報共有体制を即座に見直し、客室の準備状況やキーの受け渡し状況を双方で確実に把握・連携できるよう徹底いたしました。
さらに、バレーパーキングの場面におきましても、私どもの確認漏れやスタッフ間の共有不足により、ご不便をおかけしましたことを重ねてお詫び申し上げます。
そのような度重なる不手際があったにもかかわらず、ご滞在中のアクティビティやレストランにつきまして「良かった」と温かいお褒めの言葉をいただきましたこと、心より感謝申し上げます。
当ホテルに高い期待をお寄せいただいていたにもかかわらず、結果として残念な滞在にしてしまいましたこと、私どもの力不足を恥じるばかりでございます。「再訪はない」というお客様の重いお言葉を一同深く胸に刻んでおります。
この度ご指摘頂いたスタッフで共有し、お客様の立場に立った接客を徹底してまいります。いただいた貴重なご意見を無駄にせぬよう、全力を挙げて改善に努めてまいります。
この度の不手際の数々、心より深くお詫び申し上げます。
ルネッサンスリゾートオキナワ

Snimio anonimni putnik

Napisano: 12. lip 2026.

Boravak: lip, 2026

The room was really clean. But I did expect more from the resort in terms of the facilities. The weather was unfortunately bad while I was there. So we had to stay indoors. But there is no indoor activity at all. There is a tiny indoor pool and you can’t fit all the hotel guest in there so that wasn’t an option. The staff is friendly but it was really difficult communicating with them because they couldn’t speak English and they use translate apps to translate. I understand that in a foreign country I can’t expect people to speak English. But it’s a nice resort which you pay a lot of money for and you have tourists coming from all sorts of places around the world and it would be nice to at least have some speak English.

Obitelji

Napisano: 24. tra 2026.

Boravak: stu, 2025

Very Sad, Animal Abuse

In the ground at the hotel they have few animals. It is an animal abuse to keep them in small cage and poor conditions. The hotel has a empty land space that they can built around a high fence and move the biggest animals in that area where they can run, jump and sleep. I am very sure the animals will appreciated that and they will be more happy.

Odgovor hotela

Napisano: 29. tra 2026.

Thank you very much for staying at Renaissance Resort Okinawa.
We would also like to express our sincere appreciation for taking the time to share your valuable feedback regarding the living conditions of the animals at our facility.
We sincerely regret any concern this may have caused you regarding the welfare of the animals.
At our resort, under the guidance of relevant authorities, we manage the animals in accordance with applicable laws and animal welfare guidelines. In addition, our full-time veterinarians oversee their health, and we strive to maintain an environment that respects each animal’s natural behaviors.
We will continue our efforts to provide a safe and healthy environment for the animals, while also taking your feedback into consideration as we work toward further improvements.
Once again, thank you very much for your valuable comments.
Sincerely,
Renaissance Okinawa Resort
Rooms & Sales Marketing Director

Obitelji

Napisano: 15. velj 2026.

Boravak: velj, 2026

Stay away. Staff is rude and is danger to families. General Manager is unreachable even with big issues

Rude staff, bad service.
Duty manager is fighting with customers.
As an elite member never seen a worse hotel.
Trying to contact GM but staff says not available.
Will file a police complaint soon

Odgovor hotela

Napisano: 21. velj 2026.

We sincerely apologize for the discomfort caused by the response of our hotel staff.
We deeply regret that we were unable to provide the attentive and respectful service you rightfully expect, and we take full responsibility for the lack of consideration shown on this occasion.
We take your valuable feedback very seriously and will use it to further strengthen our service standards and prevent a recurrence. Our team remains fully committed to continuous improvement and to delivering the level of care our guests deserve.
Thank you once again for sharing your important feedback with us.
We truly appreciate your continued support and look forward to the opportunity to welcome you again in the future.
Renaissance Okinawa Resort
Rooms & Sales Marketing Director

Vrlo dobra lokacija

4,1

Yamada 3425-2, 904-0416 Onna, Kyūshū-Okinawa, Japan|9,53 km od centra grada

Prijava i odjava

Prijava od:

14:00

Odjava prije:

11:00

Dobro je znati

Djeca

U ovom hotelu djeca su dobrodošla

Dodatni kreveti

Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.

Dječji krevetić

Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.

Kućni ljubimci

Kućni ljubimci nisu dopušteni

Doručak

Doručak je dostupan

Cijena doručka

17 € (oko 3.000 JPY osobi)

Važne informacije hotela

Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. U ovom se objektu zbog koronavirusa (COVID-19) trenutačno provode dodatne sigurnosne i higijenske mjere. Usluge pružanja hrane i pića u ovom objektu možda su ograničene ili nedostupne zbog koronavirusa (COVID-19). Ovaj objekt zbog koronavirusa (COVID-19) poduzima korake kako bi se zaštitila sigurnost gostiju i osoblja. Određene usluge i sadržaji možda su ograničeni ili nedostupni zbog toga. Ovaj je objekt zbog koronavirusa (COVID-19) skratio radno vrijeme recepcije i osoblja. Zbog koronavirusa (COVID-19) potrebno je nositi masku za lice u svim unutarnjim zajedničkim prostorijama. Gostima s tetovažom možda neće biti dozvoljen ulazak u zajedničke prostorije spa centra kao ni korištenje sadržaja gdje tetovaže mogu biti vidljive drugim gostima. Smoking in non-smoking units is prohibited.

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