Hyatt Regency Tokyo
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 11:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Više o hotelu Hyatt Regency Tokyo
Hyatt Regency Tokyo
Hyatt Regency Tokyo nudi smještaj s 4 zvjezdice pored središnjeg parka Shinjuku. Objekt nudi nekoliko restorana i besplatni WiFi u cijelom objektu. Privatno parkiralište dostupno je u okviru objekta uz dodatnu naknadu.
Recenzije od 
Poslovni putnici
Napisano: 16. srp 2026.
A perfect start to the day
Just enjoyed 4 very productive days at the Hyatt Regency Tokyo for a conference. It was a pleasure to interact with the hotel's attentive team. A special thank you to the concierge team that let me store one suitcase for 3 nights before my actual check-in (I dropped it off before leaving Tokyo for several days of sightseeing). This simple act made my pre-conference tourism so much easier without that suitcase being carried around.
And a super thanks to Fabio Auteri and his breakfast team. The attentiveness and interest was appreciated. I also noticed how he was aware of regular breakfast-ers; what they liked and if they had travel companions. If they did have companions and some arrived at breakfast separately, he would make sure they then found eachother instead of seating them separately.
Oh, and by the way, the breakfast buffet was pretty impressive too! I am happy with simple things, but I saw many enjoying the multiple cooked options and pastries. If only I had the appetite to join them!
And a super thanks to Fabio Auteri and his breakfast team. The attentiveness and interest was appreciated. I also noticed how he was aware of regular breakfast-ers; what they liked and if they had travel companions. If they did have companions and some arrived at breakfast separately, he would make sure they then found eachother instead of seating them separately.
Oh, and by the way, the breakfast buffet was pretty impressive too! I am happy with simple things, but I saw many enjoying the multiple cooked options and pastries. If only I had the appetite to join them!
Obitelji
Napisano: 18. srp 2026.
Fridge and Breakfast Situation
I stayed at the Hyatt Regency Tokyo during July, and my experience is as follows.
1) After I arrived in my room, I checked the room and found old food and drinks from the previous guest. The food included opened cakes and snacks, filling the fridge with a stench I can't begin to describe. After informing the housekeeping services, we were given an apology in the form of a note and a madeline from the Housekeeping manager, not even the GM. This completely changed the direction of our experience, as this was one of my daughter's first time in Japan; it was an issue that, as a germaphobe, completely ticked her off and made her feel disgusted to stay in the room. Thanks for the apology, but this situation shouldn't have even happened as long-term members of the Hyatt Loyalty Program or to any guest whatsoever.
2) Another strange situation occurred during one of the breakfast mornings around 9:30 am, in which my family and I headed down to the buffet, and my daughters were wearing hotel slippers due to our feet aching from walking around Tokyo. We were told that this was not appropriate footwear, and they completely obliged and went upstairs to go and change their shoes. I was alone and was escorted to a table, where a hotel employee, Nuna, told me that it was alright for me to go and get my breakfast as the table would be reserved for me, as my daughters were still upstairs changing their shoes. After gathering my breakfast, my daughters joined me in getting their breakfast (unaware of the location of the table, as they had just arrived and no one escorted them to the assigned table), and we were walking back to the table Nuna had shown me. To our surprise, another family is now sitting in our assigned "reserved" table. I immediately asked Nuna why she gave my table to another family, and she looked shocked, but her first response to this mistake of hers was to give another table to us, but this table was also being approached by another family, who was told this was their table as well. They were holding their tray tables as they were also confused about where their apparent "reserved" sign went. I told them I wasn't sure, as I just saw someone cleaning off the table, and Nuna assigned us to sit here. She then escorted the other family to another table, which I hope wasn't reserved either; this definitely was a chain event. We ended up sitting at this table, but during our meal, she told us to come to breakfast earlier tomorrow morning to avoid this mix-up and crowd. Firstly, this mistake wasn't even on us, as the time we arrive shouldn't dictate the type of service we get. If breakfast is said to start at 6:30 and end at 10:00, even if I come at 9:30, I should be given the correct service for what I paid for. Secondly, why are we being told to fix our schedule for a mistake she made? She shouldn't be suggesting for us to come at another time if the root of the mistake is with her mismanagement. In the end, a man named Fabio A. was able to help us as he corrected the general mistake, but this experience put me off on the standards of training that Hyatt has to work there. Thanks to Fabio for helping us and taking care of us.
I've been a member of Hyatt for years, as I travel around Asia most often for family trips or for business. This hotel chain is known for it's comfortability and convinience and service. This specific trip was definitely not what the chain stands for from my past experiences, but there should be a change in management if these issues persist.
1) After I arrived in my room, I checked the room and found old food and drinks from the previous guest. The food included opened cakes and snacks, filling the fridge with a stench I can't begin to describe. After informing the housekeeping services, we were given an apology in the form of a note and a madeline from the Housekeeping manager, not even the GM. This completely changed the direction of our experience, as this was one of my daughter's first time in Japan; it was an issue that, as a germaphobe, completely ticked her off and made her feel disgusted to stay in the room. Thanks for the apology, but this situation shouldn't have even happened as long-term members of the Hyatt Loyalty Program or to any guest whatsoever.
2) Another strange situation occurred during one of the breakfast mornings around 9:30 am, in which my family and I headed down to the buffet, and my daughters were wearing hotel slippers due to our feet aching from walking around Tokyo. We were told that this was not appropriate footwear, and they completely obliged and went upstairs to go and change their shoes. I was alone and was escorted to a table, where a hotel employee, Nuna, told me that it was alright for me to go and get my breakfast as the table would be reserved for me, as my daughters were still upstairs changing their shoes. After gathering my breakfast, my daughters joined me in getting their breakfast (unaware of the location of the table, as they had just arrived and no one escorted them to the assigned table), and we were walking back to the table Nuna had shown me. To our surprise, another family is now sitting in our assigned "reserved" table. I immediately asked Nuna why she gave my table to another family, and she looked shocked, but her first response to this mistake of hers was to give another table to us, but this table was also being approached by another family, who was told this was their table as well. They were holding their tray tables as they were also confused about where their apparent "reserved" sign went. I told them I wasn't sure, as I just saw someone cleaning off the table, and Nuna assigned us to sit here. She then escorted the other family to another table, which I hope wasn't reserved either; this definitely was a chain event. We ended up sitting at this table, but during our meal, she told us to come to breakfast earlier tomorrow morning to avoid this mix-up and crowd. Firstly, this mistake wasn't even on us, as the time we arrive shouldn't dictate the type of service we get. If breakfast is said to start at 6:30 and end at 10:00, even if I come at 9:30, I should be given the correct service for what I paid for. Secondly, why are we being told to fix our schedule for a mistake she made? She shouldn't be suggesting for us to come at another time if the root of the mistake is with her mismanagement. In the end, a man named Fabio A. was able to help us as he corrected the general mistake, but this experience put me off on the standards of training that Hyatt has to work there. Thanks to Fabio for helping us and taking care of us.
I've been a member of Hyatt for years, as I travel around Asia most often for family trips or for business. This hotel chain is known for it's comfortability and convinience and service. This specific trip was definitely not what the chain stands for from my past experiences, but there should be a change in management if these issues persist.
Obitelji
Napisano: 18. srp 2026.
Do not stay here with your family specially children!!
I stayed at this hotel recently with my child and experienced a serious security and safety incident involving our room assignment.
After checking in, I later lost my room key and went to the front desk. Only then did I discover that my name had been completely removed from the room, and another adult’s name had been added to the same room, while my child’s name remained attached to it. This was not a simple booking error or a different reservation: the room was originally booked in my name, and the system had been changed so that I was no longer listed, and a different person was shown instead.
Given my professional familiarity with hotel systems, I know that removing a registered primary guest and replacing them with another named person is not something that normally happens by accident or with a single careless click. It typically requires deliberate changes and overrides of internal checks. When this involves a room where a minor is staying, it is an extremely serious breach of trust and safety.
I immediately checked out and moved to another hotel because I considered this a potential targeting or malicious act and did not want to risk any further exposure for my family.
I strongly advise anyone travelling with children or other vulnerable guests to avoid this hotel. If this kind of manipulation of guest records is possible once, it can happen again to someone else.
This incident has been reported to the police and to the hotel company for investigation.
After checking in, I later lost my room key and went to the front desk. Only then did I discover that my name had been completely removed from the room, and another adult’s name had been added to the same room, while my child’s name remained attached to it. This was not a simple booking error or a different reservation: the room was originally booked in my name, and the system had been changed so that I was no longer listed, and a different person was shown instead.
Given my professional familiarity with hotel systems, I know that removing a registered primary guest and replacing them with another named person is not something that normally happens by accident or with a single careless click. It typically requires deliberate changes and overrides of internal checks. When this involves a room where a minor is staying, it is an extremely serious breach of trust and safety.
I immediately checked out and moved to another hotel because I considered this a potential targeting or malicious act and did not want to risk any further exposure for my family.
I strongly advise anyone travelling with children or other vulnerable guests to avoid this hotel. If this kind of manipulation of guest records is possible once, it can happen again to someone else.
This incident has been reported to the police and to the hotel company for investigation.
Obitelji
Napisano: 18. srp 2026.
Wonderful stay
We stayed at the Hyatt Regency Tokyo for 6 nights and the experience was great! The room was spacious and the service was excellent. Breakfast with its wide variety of phenomenal dishes was the highlight of our stay at the hotel, and Fabio and his team took fantastic care of us! Would wholeheartedly recommend to anyone visiting Tokyo.
Pojedinci
Napisano: 16. srp 2026.
Very Solid Tokyo Hotel
Booked this stay with points through Hyatt and thought it was wonderful, especially for the value in Tokyo. The rooms are appropriately sized for Tokyo and quite clean. The location of the hotel is situated in a quieter area of Shinjuku, but still accessible to a smaller metro station underground that you can take to get the Shinjuku station quite easily. The surrounding area is still decently lively and there is an underground mall of sorts connected which has a few restaurants and a 7-eleven, which is very useful.
I thought the service throughout the stay was outstanding, but I do want to mention that the executive lounge offerings in this hotel were quite good. The lounge is very large and expansive, and the offerings during the happy hour service were more than sufficient to fill up on. All together, this was a wonderful stay.
I thought the service throughout the stay was outstanding, but I do want to mention that the executive lounge offerings in this hotel were quite good. The lounge is very large and expansive, and the offerings during the happy hour service were more than sufficient to fill up on. All together, this was a wonderful stay.
Vrlo dobra lokacija
2 Chome-7-2 Nishi, 160-0023 Tokio, Kantō, Japan|0,16 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
11:00
Dobro je znati
Kućni ljubimci nisu dopušteni
Effective from Oct 2002, an accommodation tax will be charged in Tokyo. Guests are required to pay JPY100 per guest per night if the room rate per night is JPY10,000–JPY14,999, or JPY200 per guest per night if the room rate per night is JPY15,000 or greater. This surcharge is not included in the total rate for some rooms and must be paid at the hotel.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
Hyatt Regency Tokyo: često postavljana pitanja
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