The Ritz-Carlton, Tokyo

Name: The Ritz-Carlton, Tokyo
Address: Tokyo Midtown 9 Chome-7-1 Akasaka, 107-6245 Tokio, Kantō, Japan, Tokio, Kantō, 107-6245, Japan

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Korisne informacije

Prijava od:	15:00
Odjava prije:	12:00
Doručak	Doručak je dostupan
Kućni ljubimci	Kućni ljubimci nisu dopušteni
Djeca	U ovom hotelu djeca su dobrodošla

Usluge

Wi-Fi veza

Parking

Klimatizacija

Shuttle prijevoz do zračne luke

Bazen

Centar za fitness

Više o hotelu The Ritz-Carlton, Tokyo

The Ritz-Carlton, Tokyo

Smješten u srcu centra Roppongija u najvišoj zgradi u Tokiju, Ritz-Carlton s 53 kata nudi elegantan luksuz visoko iznad prometnih tokijskih ulica. Ima unutarnji bazen i 8 mogućnosti objedovanja. Besplatni WiFi dostupan je u cijelom objektu.

Recenzije od

Spomenuli putnici

Obitelji

Napisano: 1. lip 2026.

Boravak: lip, 2026

Perfect Location. Dated Room Decor.

Nothing not to like centrally located beautiful lobby bar excellent club level with expansive, amenities, high-quality surroundings area near the hotel has beautiful gardens and museums plus an incredibly cool cemetery. The only drawback is that the rooms are absolutely getting dated. They’re still well cleaned and have high-quality finishes, but no longer look to match modern times.

Snimio anonimni putnik

Napisano: 29. srp 2026.

Boravak: srp, 2026

Excellent services throughout. The hotel itself was built some time ago. Breakfast was satisfactory given that high expectation reflected.

Snimio anonimni putnik

Napisano: 23. lip 2026.

Boravak: lip, 2026

Really helpful staff, super clean and well located near subway station for connecting to different districts.

Snimio anonimni putnik

Napisano: 16. lip 2026.

Boravak: lip, 2026

Amazing hotel. I could not believe that our room was so big conserving it was in Tokyo. Staff were excellent. A must stay hotel.

Obitelji

Napisano: 10. lip 2026.

Boravak: svi, 2026

What a huge disappointment

My son and I spent 5 nights at this hotel as part of our boys trip around Japan. I usually stay at Conrad hotels but decided as this was a special trip to move to Ritz Carlton for our stays in Tokyo and Kyoto as I assumed they were of a higher level of quality. We arrived in Tokyo extremely tired after a 15 hour flight but excited to get to our nice hotel. It was around 12pm so we were early but hopeful of our room being ready or having somewhere to rest in the meantime.
We found our own way there from the airport and arrived outside. A man took our luggage and gave us a ticket and pointed us to the back of the lobby of the huge building where the Ritz is situated where he said a lift would take us up to floor 45.
We arrived and walked to the reception desk and were intercepted by a young Russian lady who asked us who we were and told us to wait whilst she checked on our room. She came back and said the room wouldn’t be ready for another 2 hours. I told her we had just arrived from a very long flight and could we go and sit in the Club Lounge that we had booked for our stay and was told that we weren’t allowed in until 1.30pm so could we come back later! No welcome drink no offers of somewhere to sit, nothing at all. I had to ask if we could sit at the bar and get a coffee! Not the arrival I had expected. They said they would text when the room was ready. So we went to the bar and asked for a coffee. The barman came over with a bottle of 61% whiskey and asked if we’d like some of that instead! (He repeated this several times over the next few days..)
Anyway 2 hours later jaded and fed up I went to the reception desk and asked when the room would be ready. Apparently it was already ready. So they gave me the key cards and off we went to find our room. They verbally told us the timings for the club lounge but we had nothing in writing etc or anything at all related to the hotel so we had to figure it out ourselves. Anyway we had a room. The room itself was lovely with a great view. A little dated as others have said but still a lovely very spacious room we were happy with. 2 hours later we received a text to say the room was ready…
Later we visited the pool and gym. Firstly we had to sign disclaimers, then were given a tour of dos and dont’s. You must go in the sauna naked, you mustn’t use that swimming lane its for gym members only, you must shower first, you must wear a swim cap etc etc. The gym was very good but again looked a little tired as did the pool.
Sadly, this level of service sadly continued throughout the stay. We felt invisible the whole time we were there. The only time anyone spoke to us was to tell us breakfast would be closing in the next 5 minutes. No acknowledgments, no good mornings, not even a “Did you enjoy your stay” on checking out which is a first.
I really don’t get the rave reviews about service. The only staff worthy of mention are the concierges who I had contact with before I arrived and were very helpful. Others said the same and were very pleased with them. Sadly, the rest are in need of serious training. I would’ve spoken to the manager had I any idea of who he was.
Positives - The public areas, lobby, restaurants etc are lovely, the food was of a high standard and the location is good with the metro station underneath next to the lovely Midtown Shopping centre which made it easy to get around, the rooms are a little dated but still lovely and spacious and we slept well on the very comfy beds.
But overall, we left this hotel after 5 days very disappointed. We moved on to Hakone before our next stop at the Ritz Carlton Kyoto which was on another level in terms of service. This hotel made me feel much better about Ritz Carlton in general but not enough for me to use them again over the Conrad which we stayed in later on at Osaka and Tokyo and were delighted with.

Odgovor hotela

Napisano: 13. lip 2026.

Dear David L,
Thank you very much for sharing your feedback following your recent stay with us.
We sincerely regret that your experience did not meet your expectations, especially as this was a special trip with your son.
Please accept our deepest apologies for the disappointing arrival experience and the lack of attentive, welcoming service throughout your stay. We are particularly sorry for the inconvenience regarding your room readiness, the unclear communication about Club Lounge access, and the overall lack of engagement from our Ladies and Gentlemen.
Your comments regarding our facilities and service consistency have been shared with our leadership team, and we are taking steps to improve both communication and guest experience moving forward.
I truly appreciate your kind words about our concierge team, location, and room comfort.
However, we deeply regret that your overall impression fell short of the standards we strive to deliver.
We hope you may consider giving us another opportunity in the future to restore your confidence in The Ritz-Carlton, Tokyo.
Warm regards,
Sayaka Goto
Director of Quality

Izvrsna lokacija

4,7

Tokyo Midtown 9 Chome-7-1 Akasaka, 107-6245 Tokio, Kantō, Japan|4,41 km od centra grada

Prijava i odjava

Prijava od:

15:00

Odjava prije:

12:00

Dobro je znati

Djeca

U ovom hotelu djeca su dobrodošla

Dodatni kreveti

u dobi od 12 g. ili starije

138 € (JPY25.520) po osobi po noćenju

Dječji krevetići

u dobi od 1 g. ili mlađe

Besplatno

Kućni ljubimci

Kućni ljubimci nisu dopušteni

Doručak

Doručak je dostupan

Opcije doručka

Zapadnjački doručak, Japanski doručak

Cijena doručka

32 € (oko 5.800 JPY osobi)

Vrijeme doručka

Pon – ned od 07:00 do 10:30

Važne informacije hotela

Pristojba smještajnog objekta po osobi i noćenju nije uključena u cijenu i plaća se u objektu.

Važne informacije o gradu

Effective from Oct 2002, an accommodation tax will be charged in Tokyo. Guests are required to pay JPY100 per guest per night if the room rate per night is JPY10,000–JPY14,999, or JPY200 per guest per night if the room rate per night is JPY15,000 or greater. This surcharge is not included in the total rate for some rooms and must be paid at the hotel.

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