Pullman Cape Town City Centre
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Pullman Cape Town City Centre: recenzije
Recenzije od 
Snimio anonimni putnik
Napisano: 12. kol 2026.
Boravak: srp, 2026
I stayed at the Pull man for 11 night on a business trip. All the staff were supper helpful and really lovely. Always going out of their way to help in any way they could. The restaurant food was always delicious and the staff really helpful and all reasonably priced. the location was about a 20 minute walk to the water front but the shuttles were available if needed. Overall a lovely stay and a home from home.
Parovi
Napisano: 4. kol 2026.
Don’t both with the Executive Lounge
Don’t bother with the Executive Lounge. Food and beverage offerings very limited. Ambience nil. Service strained. Room and bathroom a good size and nice and clean. Noise from the street quite audible all night. Appreciated courtesy shuttle to waterfront.
Odgovor hotela
Napisano: 6. kol 2026.
Dear Andrew,
Thank you for taking the time to share your feedback regarding your recent stay with us.
While we are pleased to hear that you found your room and bathroom spacious, comfortable, and clean, and that you appreciated our complimentary shuttle service to the V&A Waterfront, we are disappointed to learn that other aspects of your stay did not meet your expectations.
We sincerely regret that your experience in the Executive Lounge fell short of what you anticipated. Your comments regarding the food and beverage offerings, ambience, and service have been noted and will be shared with the relevant teams as we continuously review and enhance our guest experience.
We are also sorry to hear that noise from the street impacted your comfort during the night. While our central location provides convenient access to Cape Town's attractions and business district, we understand the importance of a restful night's sleep and appreciate your feedback.
Thank you once again for your valuable comments. Feedback such as yours helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
Warm regards,
Pullman Cape Town City Centre
Thank you for taking the time to share your feedback regarding your recent stay with us.
While we are pleased to hear that you found your room and bathroom spacious, comfortable, and clean, and that you appreciated our complimentary shuttle service to the V&A Waterfront, we are disappointed to learn that other aspects of your stay did not meet your expectations.
We sincerely regret that your experience in the Executive Lounge fell short of what you anticipated. Your comments regarding the food and beverage offerings, ambience, and service have been noted and will be shared with the relevant teams as we continuously review and enhance our guest experience.
We are also sorry to hear that noise from the street impacted your comfort during the night. While our central location provides convenient access to Cape Town's attractions and business district, we understand the importance of a restful night's sleep and appreciate your feedback.
Thank you once again for your valuable comments. Feedback such as yours helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
Warm regards,
Pullman Cape Town City Centre
Parovi
Napisano: 28. srp 2026.
Amazing staff
I would like to emphasize the hospitality of the staff is beyond compare. Absolutely amazing. Upon knowing that it was my husband birthday that day, the staff organize cake, balloons, wine and red rose petals in our room. A note from the general manager made it even more special. Thank you so much Thenjiwe.
To all the staff of Pullman hotel Cape Town, I thank you from the bottom of our heart, will surely miss your beautiful smiles and sincerity.
To all the staff of Pullman hotel Cape Town, I thank you from the bottom of our heart, will surely miss your beautiful smiles and sincerity.
Odgovor hotela
Napisano: 29. srp 2026.
Dear Josiebeth,
Thank you for your kind words regarding your recent stay at Pullman Cape Town City Centre. We are thrilled to hear that our team made your husband's birthday celebration memorable with special touches that reflect our commitment to exceptional service. Your appreciation for Thenjiwe and our staff is deeply valued, and we will ensure that your compliments are shared with them. It is always our aim to create a warm and welcoming atmosphere for our guests. We look forward to welcoming you back for more beautiful memories in the future.
Warm regards,
Pullman Cape Town City Centre
Thank you for your kind words regarding your recent stay at Pullman Cape Town City Centre. We are thrilled to hear that our team made your husband's birthday celebration memorable with special touches that reflect our commitment to exceptional service. Your appreciation for Thenjiwe and our staff is deeply valued, and we will ensure that your compliments are shared with them. It is always our aim to create a warm and welcoming atmosphere for our guests. We look forward to welcoming you back for more beautiful memories in the future.
Warm regards,
Pullman Cape Town City Centre
Poslovni putnici
Napisano: 15. srp 2026.
Excellence!
An excellent hotel, highly recommended for its comfort, privacy, convenient location and friendly & helpful staff! Beds are extremely comfortable and quiet….looking forward to the renovations being completed soon as the new spaces are fabulous!
Odgovor hotela
Napisano: 16. srp 2026.
Dear Alzoe,
Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you appreciated the comfort, privacy, and service provided by our staff. Your positive feedback motivates us as we continue to enhance our spaces. We look forward to welcoming you back soon.
Best regards,
Pullman Cape Town City Centre
Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you appreciated the comfort, privacy, and service provided by our staff. Your positive feedback motivates us as we continue to enhance our spaces. We look forward to welcoming you back soon.
Best regards,
Pullman Cape Town City Centre
Skupine
Napisano: 13. srp 2026.
Ashley (Duty Manager) Turned a Service Recovery into a Service Failure
Our stay at Pullman Cape Town was from 9–13 July, in Room 1014.
Upon check-in on 9 July at around 6.30pm, we were expressly informed by a female front desk staff member that, by virtue of our Accor Platinum status, we were entitled to club lounge benefits and complimentary breakfast throughout our stay.
On the morning of 10 July, we went to the restaurant for breakfast and were admitted without any issue.
On the morning of 11 July, when entering the restaurant, we were stopped and asked whether we were entitled to breakfast. We replied that we were and entered the restaurant. After collecting our food and taking our seats, before we could even begin eating, a staff informed us that only Accor Diamond members were entitled to complimentary breakfast on weekends. We explained that we had been told otherwise during check-in.
The restaurant supervisor, Thobela, then stepped in. She apologised for the confusion and assured us that she would investigate what had happened.
When we returned from our day trip at around 6.30pm, Ashley (Duty Manager) spoke to us in the club lounge. Instead of trying to understand what had happened, he insisted that the front desk had clearly informed us during check-in that Platinum members were not entitled to complimentary breakfast on weekends. We explained that such a position effectively implied that we were being dishonest, when in fact our understanding was based entirely on what we had been told by the front desk. Rather than listening or exploring how the misunderstanding had arisen, Ashley repeatedly accused us of being argumentative (not giving us the chance to speak) and even laughed while pouring us our first glass of wine. When we asked for his name so that we could place the incident on record, he simply told us to “go ahead.”
Instead of demonstrating empathy, professionalism or a genuine desire to resolve the issue, Ashley became dismissive, confrontational and unwilling to listen.
More importantly, Ashley’s conduct made us feel unsafe for the remainder of our stay. We had deliberately chosen Pullman Cape Town because we expected it to provide a safe and welcoming environment. His dismissive and hostile attitude towards guests who had raised a legitimate concern left us feeling vulnerable. We were so unsettled by the encounter that, upon returning to our room, we checked all of our belongings simply to reassure ourselves that nothing had been tampered with.
To de-escalate the situation, we deliberately changed the subject by asking Ashley to recommend a South African wine. We even thanked him for something he had not done — making the remainder of our stay feel better — simply because we wanted to defuse the situation.
To a large extent, the experience was redeemed by others. A wonderful lady overseeing the club lounge and restaurant (Shandre) later approached us warmly, clarified the Platinum member benefits for weekdays and weekends in a professional manner, and sincerely apologised for the confusion. The following morning, Thobela welcomed us warmly at breakfast and took the time to listen to what we had experienced with Ashley. Their empathy, professionalism and genuine care demonstrated exactly how hospitality should be delivered. Those gestures, although small, restored some of our confidence in the hotel. A housekeeping staff delivered beautiful and fresh flowers to our room which made our day.
Ashley did not merely fail to resolve a service issue — he escalated it. What should have been a straightforward service recovery became a service failure because of the way he handled the situation. His conduct fell well below the standard expected of someone in the hospitality industry, particularly for a duty manager. The professionalism displayed by the staff in the restaurant and club lounge is an example that Ashley should learn from.
Upon check-in on 9 July at around 6.30pm, we were expressly informed by a female front desk staff member that, by virtue of our Accor Platinum status, we were entitled to club lounge benefits and complimentary breakfast throughout our stay.
On the morning of 10 July, we went to the restaurant for breakfast and were admitted without any issue.
On the morning of 11 July, when entering the restaurant, we were stopped and asked whether we were entitled to breakfast. We replied that we were and entered the restaurant. After collecting our food and taking our seats, before we could even begin eating, a staff informed us that only Accor Diamond members were entitled to complimentary breakfast on weekends. We explained that we had been told otherwise during check-in.
The restaurant supervisor, Thobela, then stepped in. She apologised for the confusion and assured us that she would investigate what had happened.
When we returned from our day trip at around 6.30pm, Ashley (Duty Manager) spoke to us in the club lounge. Instead of trying to understand what had happened, he insisted that the front desk had clearly informed us during check-in that Platinum members were not entitled to complimentary breakfast on weekends. We explained that such a position effectively implied that we were being dishonest, when in fact our understanding was based entirely on what we had been told by the front desk. Rather than listening or exploring how the misunderstanding had arisen, Ashley repeatedly accused us of being argumentative (not giving us the chance to speak) and even laughed while pouring us our first glass of wine. When we asked for his name so that we could place the incident on record, he simply told us to “go ahead.”
Instead of demonstrating empathy, professionalism or a genuine desire to resolve the issue, Ashley became dismissive, confrontational and unwilling to listen.
More importantly, Ashley’s conduct made us feel unsafe for the remainder of our stay. We had deliberately chosen Pullman Cape Town because we expected it to provide a safe and welcoming environment. His dismissive and hostile attitude towards guests who had raised a legitimate concern left us feeling vulnerable. We were so unsettled by the encounter that, upon returning to our room, we checked all of our belongings simply to reassure ourselves that nothing had been tampered with.
To de-escalate the situation, we deliberately changed the subject by asking Ashley to recommend a South African wine. We even thanked him for something he had not done — making the remainder of our stay feel better — simply because we wanted to defuse the situation.
To a large extent, the experience was redeemed by others. A wonderful lady overseeing the club lounge and restaurant (Shandre) later approached us warmly, clarified the Platinum member benefits for weekdays and weekends in a professional manner, and sincerely apologised for the confusion. The following morning, Thobela welcomed us warmly at breakfast and took the time to listen to what we had experienced with Ashley. Their empathy, professionalism and genuine care demonstrated exactly how hospitality should be delivered. Those gestures, although small, restored some of our confidence in the hotel. A housekeeping staff delivered beautiful and fresh flowers to our room which made our day.
Ashley did not merely fail to resolve a service issue — he escalated it. What should have been a straightforward service recovery became a service failure because of the way he handled the situation. His conduct fell well below the standard expected of someone in the hospitality industry, particularly for a duty manager. The professionalism displayed by the staff in the restaurant and club lounge is an example that Ashley should learn from.
Odgovor hotela
Napisano: 15. srp 2026.
Dear Mr Chu,
Thank you for taking the time to share such detailed feedback regarding your stay with us.
First and foremost, please accept our sincere apologies for the confusion surrounding the breakfast benefits associated with your Accor Platinum status and, more importantly, for the manner in which your concerns were subsequently handled.
While misunderstandings regarding membership benefits can occasionally occur, there is no excuse for any guest feeling unheard, dismissed, or uncomfortable when seeking clarification. We are particularly concerned to learn that your interaction with our Duty Manager left you feeling that your concerns were not being taken seriously and that the conversation became confrontational rather than constructive. This falls short of the welcoming, respectful, and professional service standards that we strive to deliver to every guest.
Hospitality is built on empathy, active listening, and finding solutions. Regardless of the circumstances, our role is to ensure that guests feel valued, respected, and supported. We sincerely regret that this was not your experience during this interaction.
At the same time, we greatly appreciate you highlighting the efforts of Thobela, Shandre, and our Housekeeping team. It is encouraging to know that their professionalism, genuine care, and thoughtful gestures helped restore some of your confidence in the hotel. Your recognition of their efforts will be shared with them and their respective managers.
Please be assured that we have taken your feedback seriously. The concerns you have raised regarding communication, service recovery, and guest engagement will be reviewed internally with the relevant leaders to ensure appropriate coaching and corrective action are taken. We view feedback such as yours as invaluable in helping us identify opportunities for improvement and reinforcing the standards expected of all team members, particularly those in leadership positions.
We are truly sorry that an issue which should have been resolved with understanding and empathy instead became a source of frustration during your stay. Thank you for bringing this matter to our attention and for giving recognition to those team members who made a positive difference.
We value your loyalty as an Accor member and hope that we may have the opportunity to restore your confidence in Pullman Cape Town City Centre during a future visit.
Warm regards,
Pullman Cape Town City Centre
Thank you for taking the time to share such detailed feedback regarding your stay with us.
First and foremost, please accept our sincere apologies for the confusion surrounding the breakfast benefits associated with your Accor Platinum status and, more importantly, for the manner in which your concerns were subsequently handled.
While misunderstandings regarding membership benefits can occasionally occur, there is no excuse for any guest feeling unheard, dismissed, or uncomfortable when seeking clarification. We are particularly concerned to learn that your interaction with our Duty Manager left you feeling that your concerns were not being taken seriously and that the conversation became confrontational rather than constructive. This falls short of the welcoming, respectful, and professional service standards that we strive to deliver to every guest.
Hospitality is built on empathy, active listening, and finding solutions. Regardless of the circumstances, our role is to ensure that guests feel valued, respected, and supported. We sincerely regret that this was not your experience during this interaction.
At the same time, we greatly appreciate you highlighting the efforts of Thobela, Shandre, and our Housekeeping team. It is encouraging to know that their professionalism, genuine care, and thoughtful gestures helped restore some of your confidence in the hotel. Your recognition of their efforts will be shared with them and their respective managers.
Please be assured that we have taken your feedback seriously. The concerns you have raised regarding communication, service recovery, and guest engagement will be reviewed internally with the relevant leaders to ensure appropriate coaching and corrective action are taken. We view feedback such as yours as invaluable in helping us identify opportunities for improvement and reinforcing the standards expected of all team members, particularly those in leadership positions.
We are truly sorry that an issue which should have been resolved with understanding and empathy instead became a source of frustration during your stay. Thank you for bringing this matter to our attention and for giving recognition to those team members who made a positive difference.
We value your loyalty as an Accor member and hope that we may have the opportunity to restore your confidence in Pullman Cape Town City Centre during a future visit.
Warm regards,
Pullman Cape Town City Centre
Istražite ovo područje
22 Riebeek Street, Cape Town, 8001, Južnoafrička Republika|0,66 km od centra grada
Dobro je znati
U ovom hotelu djeca su dobrodošla
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
u dobi od 2 g. ili mlađe
Besplatno
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Cijena doručka
20 € (oko 365 ZAR osobi)
Vrijeme doručka
Pon – ned od 06:30 do 10:30
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Ovaj hotel prihvaća sljedeće načine plaćanja: 
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