The Falls Hotel & Inn
+ 63
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 11:00 |
Doručak | Doručak je dostupan |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Lječilište
24-satna recepcija
The Falls Hotel & Inn: recenzije
Recenzije od 
Snimio anonimni putnik
Napisano: 10. srp 2026.
Boravak: srp, 2026
Great room great staff close to everything in Niagara Falls within walking distance had a wonderful time lots of food in the near vicinity
Parovi
Napisano: 7. srp 2026.
Boravak: srp, 2026
Terrible-Across the Board
The only this good about this hotel (?) was the greeting the Front Desk check-in staff. The hotel room condition and location was not as advertised, pictured or contracted (See our posted photos). Advertised as a "Courtyard Suite," it was actually a motel-like room up a few chipped outside steps and wooden ramps facing a floodlight lit parking lot (the room not in the actual main hotel building). FACTS REGARDING. ACTUAL ROOM (See pics): Standard size room w one chair; non-working phone (reported to the front desk); Shower with no place to put soap or shampoo but on floor-unsanitary (See photo); Curtains that do not close fully, so people could peer in, necessitating our changing in the small bathroom; A rug that does not feel clean with ripped sign on door (See photo); Bedsheets that do not tuck in behind head portion of bed; Floodlighting coming in all night from parking lot (they advertise as a courtyard); no safe, and too much more. Worse yet, on the way to the room, people in other rooms are on their beds peering out their windows-terrible for children to see! WE HAD TO CHECK OUT AFTER ONE NIGHT without a refund because they refused to provide an adequate room. We are still awaiting our booking agent to stand by their posting. NOTE: AS you can see, we do not post such negative reviews, usually just ignoring it. However, the inability of this hotel to honor their posting is terrible. A clear "Bait & Switch" (Cf. Photos).
Obitelji
Napisano: 24. lip 2026.
Boravak: lip, 2026
A true nightmare experience
My family and I happened to book this hotel through a Groupon deal and had a terrible experience. To begin with, the Groupon deal was extremely misleading. The photos advertised on site vs the reality of the situation were very different. Right from the quality of the bed to the hygiene levels. The beds kept creeks by on two people sleeping/turning around. The sheets were the incorrect size and 1/3rd of the bed was without sheet. No mattress covers, nothing. My daughter’s room had someone’s used underwear behind the TV dresser which was absolutely filthy and shocking.If housekeeping didn’t pick that up then one can only wonder if the rooms were even cleaned/sanitized properly before the next check in. Additionally, we had passes to the restaurant next door called Remingtons- we were told it was a 25% discount on all remittances in the restaurant when we checked in, however, on dining in at the restaurant we were told a different story. Apparently it was 25% only on 2 entrees. We were not told. Our experience at the restaurant was nothing short of a nightmare and that’s a review on the restaurant, for another time.
Additionally, we were also given complimentary breakfast for 2 at their in-house restaurant. While the menu was limited and restrictive on egg choices(only scrambled and sunny side up were included. An omelette, that’s easier to make when compared to a scramble, was additional charge) on the complimentary deal, the service was terrible. We were met with extremely rude servers that were just not interested in getting us food- probably assuming that a complimentary breakfast wouldn’t invite a tip? Who knows! It took us 55 mins to get two orders of toast, scramble eggs and house fries. We weren’t even served water and had to ask and wait another 30’mins just for water.
Overall, the experience was terrible. We wouldn’t stay here even if someone offered us a free night. This hotel, the staff, the service and the hygiene levels were abysmal and we paid $140 CAD per room that was a total waste of money. Giving it even 1star is generosity. Other customers- please beware before booking.
Additionally, we were also given complimentary breakfast for 2 at their in-house restaurant. While the menu was limited and restrictive on egg choices(only scrambled and sunny side up were included. An omelette, that’s easier to make when compared to a scramble, was additional charge) on the complimentary deal, the service was terrible. We were met with extremely rude servers that were just not interested in getting us food- probably assuming that a complimentary breakfast wouldn’t invite a tip? Who knows! It took us 55 mins to get two orders of toast, scramble eggs and house fries. We weren’t even served water and had to ask and wait another 30’mins just for water.
Overall, the experience was terrible. We wouldn’t stay here even if someone offered us a free night. This hotel, the staff, the service and the hygiene levels were abysmal and we paid $140 CAD per room that was a total waste of money. Giving it even 1star is generosity. Other customers- please beware before booking.
Snimio anonimni putnik
Napisano: 13. srp 2026.
Boravak: lip, 2026
It was alright just put it that way. Be prepared for the $100 deposit on site. Still waiting for mine to be refunded after a Month
Snimio anonimni putnik
Napisano: 9. srp 2026.
Boravak: srp, 2026
The staff are very welcoming and helpful. The room was spacious, nice and clean except for the shower that is not working. It was so inconvenient for us to move to another room in the middle of the night because the shower on the original room that we have is not working. Imagine when you get to your room from walking around the falls and trying to get a nice shower and realize that it’s not working. Good thing that there’s available room on the same floor that we are in. I just hope next time they make sure everything is working inside the room. It’s our favorite hotel whenever we go to Niagara Falls and it’s so disappointing to experience this kind of issues. But overall it’s a nice hotel to stay.
Istražite ovo područje
5657 Victoria Ave, Niagara Falls, L2G 3L5, Kanada|3,78 km od centra grada
Dobro je znati
U ovom hotelu djeca su dobrodošla
13 € (CAD20) po osobi po noćenju
Za više informacija o dodavanju dječjeg krevetića obratite se hotelu.
Kućni ljubimci nisu dopušteni
Doručak je dostupan
Vrijeme doručka
Pon – ned od 08:00 do 12:30
Gosti su prilikom prijave dužni predočiti identifikacijsku ispravu s fotografijom i kreditnu karticu. Molimo, imajte na umu da svi posebni zahtjevi ovise o raspoloživosti i mogući su dodatni troškovi. U ovom se objektu zbog koronavirusa (COVID-19) trenutačno provode dodatne sigurnosne i higijenske mjere. Obavezan je polog za slučaj štete u iznosu od CAD 100. Domaćin naplaćuje ovaj iznos 7 dana prije dolaska. Ova će se naknada naplatiti kreditnom karticom. Polog će vam biti vraćen unutar 7 dana od odjave iz objekta. Vaš će polog biti vraćen u potpunosti putem kreditne kartice nakon pregleda smještajnog objekta. Please note that the traveller name must match the ID at time of check-in.
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