Hotel Manoir Victoria
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Korisne informacije
Prijava od: | 16:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Više o hotelu Hotel Manoir Victoria
Hotel Manoir Victoria
Hotel Manoir Victoria nalazi se u starom dijelu Quebeca, na 8 minuta hoda od željezničke stanice La Gare du Palais, a nudi 2 restorana i unutarnji bazen. Hotel nudi TV ravnog ekrana s kabelskim programima u svakoj sobi.
Recenzije od 
Snimio anonimni putnik
Napisano: 20. srp 2026.
Boravak: lip, 2026
Lovely hotel and a great location. It did feel as though things in the rooms could do with a little updating but was a lovely stay
Snimio anonimni putnik
Napisano: 20. srp 2026.
Boravak: srp, 2026
The hotel was great, walking distance to the places we wanted to see. Would stay here again when I come back to Quebec
Obitelji
Napisano: 13. srp 2026.
Not great experience at this hotel
It was an okay experience, too many stairs, not easy access to our vehicle, no mention of our 50th Wedding Anniversary, from any staff. In Ottawa they gave us a nice dessert with Happy 50th inscribed, and a bottle of Champagne, in Quebec City at Porfino Restaurant gave us free liqueur, next day in Bai Saint Catharines a nice appertif...this was a huge celebration for us. I mentioned it a couple times to front staff...not a pleasantry mention of our Anniversary that was the very night we stayed at your Hotel Manior in Quebec City
Odgovor hotela
Napisano: 14. srp 2026.
Hello,
Thank you for sharing your feedback, and congratulations once again on your 50th wedding anniversary. We are truly honored that you chose to celebrate such a meaningful milestone with us.
We are sincerely sorry that your special occasion was not acknowledged during your stay, especially after you mentioned it to our front desk team. We understand how disappointing this must have been, particularly when other establishments helped make your celebration feel memorable. Please accept our sincere apologies for this missed opportunity.
We also appreciate your comments regarding the stairs and the accessibility to your vehicle. As a historic building in the heart of Old Québec, our layout does present certain challenges, but we understand how this can affect the overall guest experience.
Your feedback has been shared with our team as a reminder of the importance of recognizing life's special moments. We hope you will consider giving us another opportunity to provide the warm and attentive experience you deserved.
Congratulations again on reaching such an incredible milestone, and we wish you many more happy years together.
Warm Regards,
Nickolas Verrecchia
Front Desk Manager
Thank you for sharing your feedback, and congratulations once again on your 50th wedding anniversary. We are truly honored that you chose to celebrate such a meaningful milestone with us.
We are sincerely sorry that your special occasion was not acknowledged during your stay, especially after you mentioned it to our front desk team. We understand how disappointing this must have been, particularly when other establishments helped make your celebration feel memorable. Please accept our sincere apologies for this missed opportunity.
We also appreciate your comments regarding the stairs and the accessibility to your vehicle. As a historic building in the heart of Old Québec, our layout does present certain challenges, but we understand how this can affect the overall guest experience.
Your feedback has been shared with our team as a reminder of the importance of recognizing life's special moments. We hope you will consider giving us another opportunity to provide the warm and attentive experience you deserved.
Congratulations again on reaching such an incredible milestone, and we wish you many more happy years together.
Warm Regards,
Nickolas Verrecchia
Front Desk Manager
Parovi
Napisano: 12. srp 2026.
Dreadful customer service.
Despite speaking in French with her, the reception member of staff was aloof and unhelpful and confused matters by taking for granted that we had arrived by car as opposed to train and was fixated on hotel car parking charges. (She wore no identification badge). She behaved similarly upon ‘checking out’ 3 days later.
Immediately upon entering the hotel, you are confronted by a rising and significant flight of stairs (photo attached). There is no alternative access. There appears no warning of this for prospective guests that might find this physically challenging.
The window blind did not cover the window entirely and was therefore an issue on the bright sunny mornings. (Photo attached)
The room’s air conditioning was extremely noisy and the temperature was far too cold. Unfortunately, the setting could not be altered.
Immediately upon entering the hotel, you are confronted by a rising and significant flight of stairs (photo attached). There is no alternative access. There appears no warning of this for prospective guests that might find this physically challenging.
The window blind did not cover the window entirely and was therefore an issue on the bright sunny mornings. (Photo attached)
The room’s air conditioning was extremely noisy and the temperature was far too cold. Unfortunately, the setting could not be altered.
Odgovor hotela
Napisano: 12. srp 2026.
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations.
We sincerely apologize for the impression left by your interactions with our reception team. Warm, courteous, and attentive service is one of our highest priorities, and we regret that your experience fell short. Your comments have been shared with our Front Office management team for follow-up and coaching.
We also understand your concerns regarding the staircase at our main entrance. As our hotel is located in a historic building, the front entrance includes a flight of stairs that is part of the original architecture. While there is no elevator from street level to the lobby, our team is always available to assist guests with their luggage, and an accessible route is available through our underground parking garage. We appreciate your suggestion regarding clearer communication of this feature before arrival.
We’re also sorry to learn about the issues you experienced with the window blind and the air conditioning. Your comments have been forwarded to our maintenance team so that both items can be inspected and addressed.
We appreciate your honest feedback, as it helps us improve the experience we provide to our guests. We hope you will consider giving us another opportunity to welcome you back and provide you with a stay that better reflects our usual standards of service and comfort.
Warm Regards,
Nickolas Verrecchia
Front Desk Manager
Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations.
We sincerely apologize for the impression left by your interactions with our reception team. Warm, courteous, and attentive service is one of our highest priorities, and we regret that your experience fell short. Your comments have been shared with our Front Office management team for follow-up and coaching.
We also understand your concerns regarding the staircase at our main entrance. As our hotel is located in a historic building, the front entrance includes a flight of stairs that is part of the original architecture. While there is no elevator from street level to the lobby, our team is always available to assist guests with their luggage, and an accessible route is available through our underground parking garage. We appreciate your suggestion regarding clearer communication of this feature before arrival.
We’re also sorry to learn about the issues you experienced with the window blind and the air conditioning. Your comments have been forwarded to our maintenance team so that both items can be inspected and addressed.
We appreciate your honest feedback, as it helps us improve the experience we provide to our guests. We hope you will consider giving us another opportunity to welcome you back and provide you with a stay that better reflects our usual standards of service and comfort.
Warm Regards,
Nickolas Verrecchia
Front Desk Manager
Snimio anonimni putnik
Napisano: 11. srp 2026.
Boravak: srp, 2026
Good location. Check out military barracks down the street at dusk for gorgeous views. Nice pool n gym
Izvrsna lokacija
44 Côte du Palais, Quebec, G1R 4H8, Kanada|1,53 km od centra grada
Prijava i odjava
Prijava od:
16:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
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