This is the only bad review I have used Ctrip to stay in hotels for more than ten years! I have never given a bad review of the previous hotel even if the environmental facilities were poor, but this hotel is really disgusting. On the evening of 1.18, I stayed in a room on the third floor or the fourth floor. The front desk did not ask any questions. The next day at 6:00 a.m., there was a sudden loud roaring noise, which woke me up from my sleep. I even thought there was an earthquake, so I went out to check, but the noise in the corridor was still there. At first I thought it was a temporary noise, so I waited for about five minutes, but the noise didn't stop. I immediately called the front desk. After learning my room number, the front desk told me that the upstairs chair might be overturned and asked me to wait for a while. I told the front desk that it was absolutely impossible for the chair to be overturned or people were walking around, and it was impossible to continue. so long. The front desk asked me to wait a while and check again. I waited for about five minutes and the sound was still the same, so I called the front desk again, but the front desk was still prevaricating, and I was very angry at this time and asked him to come to my room to listen. The front desk said it was the sound of the cooking exhaust fan in the canteen downstairs. I asked what to do and he told me there was no way. I asked how long this would last and he told me it probably has always been. That's when I understood that the problem was definitely a longstanding problem and design flaw in this hotel. The front desk clearly knew that there was such a problem in this room, so they didn't mention it when they checked in. When it happened, they deliberately concealed it and wanted to bully those talkative guests, and they didn't solve it after being exposed. By this time, I was already very angry. The sunrise and sunset times in Yunnan were much later than those in East China, and it was still dark at six o'clock. I then asked the front desk that you can't leave until this problem is resolved. Seeing that the front desk couldn't tell us to arrange a room for us on the 16th floor (I can't remember exactly, it's more than a dozen floors anyway), the same location and the same type of room, but there may still be some noise. I moved my things to the 16th floor at around 6:30 in the morning. Even on the 16th floor, the noise still sounded like it was adjacent to the highway, and I couldn't sleep anymore. The above shows that the hotel is fully aware of the condition of the room, and I didn’t check in until nearly 11 o’clock the night before. There are quiet vacant rooms upstairs, but he deliberately arranges you in the room closest to the kitchen with the most serious air exhaust problem. This is really true. The most disgusting malice. The following is the video I recorded at that time and the decibels measured with my mobile phone. Waking up in this way in the morning after a tiring journey, and then pretending to be stupid and evading in every possible way, anyone who encounters such a thing will be hysterical!