S&Y Apartment
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Djeca | U ovom hotelu djeca su dobrodošla |
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Više o hotelu S&Y Apartment
S&Y Apartment
Nestled in Zhujiang New Town, Guangzhou’s central CBD, our high-end apartment homestay delivers premium accommodation tailored for business travelers, tourists, guests from Hong Kong, Macao and Taiwan, as well as international visitors. Committed to human-centric hospitality, every unit is elaborately designed with a rational layout, functional zoning and excellent ventilation and natural lighting. Adhering to strict cleaning standards and thoughtful, attentive services, we create a clean, cozy, relaxing and secure living atmosphere for all guests. Fully furnished with complete living facilities, our apartments suit both short-term trips and long-term stays. Each unit features a private balcony, a fully automatic washing machine, a large-capacity refrigerator and a full range of daily necessities. Different from cramped hotel rooms, our residences offer an immersive home-style living experience, ensuring a comfortable stay whether you are traveling for sightseeing, on a business trip, or residing in Guangzhou for a medium or long term. Boasting an unrivaled central location with superior accessibility, our property is particularly friendly to guests from Hong Kong, Macao, Taiwan and overseas. Located at the intersection of Huali Road and Huasui Road, it sits within the mature dual living circles of Zhujiang New Town and Wuyang New Town. In close proximity to the U.S. Consulate General, Guangzhou Women and Children’s Hospital, Zhongshan Ophthalmic Center and the core financial and business district, it serves as an ideal accommodation choice for foreign-related business visits, medical accompaniment and cross-region travel. Surrounded by a wealth of urban landmarks and cultural facilities, the neighborhood features top-tier leisure and artistic resources. Within walking distance are Guangdong Museum, Guangzhou Opera House, Guangzhou Library, Guangzhou Second Children’s Palace, Canton Tower, Haixinsha Square and Guangzhou International Trade Center, allowing guests to experience the high-end urban leisure and artistic lifestyle of Guangzhou. Supported by well-developed transportation networks and complete daily amenities including supermarkets and restaurants, the area perfectly adapts to the travel, business and leisure needs of domestic and international guests, enabling you to enjoy a convenient, hassle-free and pleasant stay in Guangzhou.
Napisano: 5. svi 2025.
Napisano: 17. tra 2025.
The Good:
- Our flight arrived late, and we were able to send Jojo our documents and get the door code so we could go straight to the room upon arrival.
- The pillows were super comfortable.
- The fridge worked well.
- The location was good, easy to get a taxi and get around the city. With plenty of restaurants near by and Flower City Garden within walking distance.
The Bad:
- Literally everything else. Our room was so far from the photos that it felt like fraud. The room was not clean. There were stains and mould on the wall. The bed was insanely hard. The balcony was rusted, dirty, with no chairs or table and completely unusable. It also had bedding and towels hanging, I assume from the previous tenants. The light switch kept coming off the wall. There was exposed electrical wiring. The ceiling in the kitchen was falling down. There were loud construction noises starting at 7AM every morning. It felt like they put cute furnishings into an insanely old room to dress it up but it’s still just that, an old dirty room. Which is fine if that’s what is advertised, but it’s not.
Ultimately - we had no time to switch rooms during our stay and were refused a refund. The real problem is that this hotel thinks it’s okay to post photos of one thing and then give customers something not even close to what they advertise. The accommodation is fine for what it is but it’s absolutely not what they advertise it to be, and that’s called fraud. 😃
Odgovor hotela
Napisano: 18. tra 2025.
一、关于您反馈的核心问题
宣传与实际的差距您提到 “房间与照片不符”“脏乱差且设施老旧”,我们高度重视并立即开展了全面核查:
已对线上所有房源图片进行重新审核,确保无过度美化,并新增了 “实景视频看房” 功能,方便客人更直观了解房间现状;
针对设施老化问题(如墙面污渍、阳台生锈、电线裸露等),我们已启动 “广交会后专项翻新计划”,预计 45 天内完成所有房源的基础硬装检修与环境升级;
清洁流程存在的疏漏,我们通过引入 “三级质检制度”(清洁后自检、主管复检、店长抽检),并在客房配备 “清洁达标公示卡”,确保卫生标准透明可查。
施工噪音影响对于早间施工给您带来的困扰,我们核实到是楼内其他业主的装修工程,并非民宿主动施工。我们已紧急联系物业协调施工时间,避免在早 9 点前进行噪音作业,并为后续入住客人提供耳塞和白噪音设备,减少外部干扰。
二、关于退款争议的说明
我们理解您因行程繁忙未能在入住期间及时反馈问题,退房后提出退款诉求。根据行业惯例及预订条款,客人入住后未在 24 小时内反馈重大安全或健康隐患问题,确实需按流程处理。我们非常重视每一位客人的体验,也遗憾未能在您入住期间提供更及时的协助。
三、关于 “地理位置与价格” 的说明
您提到 “位置很好,打车方便,附近餐厅和花城广场步行可达”,这是我们始终引以为傲的优势 —— 地处珠江新城核心区,步行 8 分钟到地铁站,周边商业配套成熟,性价比在同地段中保持较高水平。我们深知价格与品质需严格匹配,此次问题暴露后,我们已加速推进设施升级计划,未来会通过持续的环境优化和服务提升,让 “高性价比” 不仅体现在地段优势,更体现在住宿体验的每个细节。
四、对 “差评要挟” 的澄清
我们坚决反对任何形式的 “差评要挟”,但完全理解客人在体验不佳时的失望心情。此次事件中,作为服务方未能在您入住前主动确认需求、在您行程繁忙时提供更细致的协助,是我们服务流程的重要缺失。我们始终相信,坦诚沟通是解决问题的最佳方式,若您在入住期间通过电话或平台消息反馈,我们定会第一时间为您协调解决方案。
最后
您的详细反馈是我们改进的重要契机,尽管此次体验未能让您满意,但我们已将问题列入年度重点整改事项,并通过内部会议向全体员工强调 “真实宣传、品质为先” 的服务理念。广交会是广州的重要窗口,我们遗憾未能成为您行程中的加分项,但恳请您相信,我们正以实际行动扭转不足,致力于为每一位客人提供与宣传一致的住宿体验。
若您愿意给予我们一次改进的机会,下次入住时可提前联系我们,我们将为您提供全程专属服务,确保您的需求得到充分重视。祝您后续事业顺遂,一切安好!
Napisano: 15. lip 2025.
Have any queries the support will answer you as well thus, recommend!
Napisano: 21. lip 2025.
Napisano: 5. svi 2025.
Izvrsna lokacija
Room 1014, Tower C, Bolin International Apartment, No. 16 Huacheng Avenue, Tianhe, Guangzhou, 510623, Kina|5,45 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
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