Harbour Plaza Metropolis

Name: Harbour Plaza Metropolis
Address: 7 Metropolis Drive, Hunghom, Hung Hom, Hong Kong, 999077, Kina, Hong Kong, Hong Kong, 999077, Kina

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Korisne informacije

Prijava od:	15:00
Odjava prije:	11:00
Doručak	Doručak je dostupan
Kućni ljubimci	Kućni ljubimci nisu dopušteni
Djeca	U ovom hotelu djeca su dobrodošla

Usluge

Wi-Fi veza

Parking

Klimatizacija

Bazen

Centar za fitness

Lječilište

Više o hotelu Harbour Plaza Metropolis

Harbour Plaza Metropolis

Objekt Harbour Plaza Metropolis smješten je u neposrednoj blizini željezničke postaje Hung Hom MTR, a nudi udoban smještaj, besplatnu uslugu prijevoza do centra četvrti Kowloon, 6 mogućnosti objedovanja i vanjski bazen.

Recenzije od

Spomenuli putnici

Skupine

Napisano: 8. velj 2026.

Boravak: velj, 2026

Accommodation reviews

The room was clean and modern, the amenities and restaurants around were good, and above all, the staff was friendly and helpful! Recommend!

Odgovor hotela

Napisano: 11. velj 2026.

Dear Guest. Thank you for your compliment. Please rest assure that we will continue to optimize our facilities and service. We do look forward to welcoming you back in the not too distant future. Yours sincerely, The Management Harbour Plaza Metropolis

Pojedinci

Napisano: 24. svi 2026.

Boravak: svi, 2026

Rejected a Date Change Request Within 1 Minute — Worst Pre-Arrival Customer Experience Ever

Summarise this for TripAdvisor review: I rarely leave 1-star reviews, but this experience with the hotel management has been incredibly disappointing even before my stay began.
I booked through Trip.com and realised almost immediately — within ONE MINUTE of receiving the confirmation — that the system had issued the wrong check-in and check-out dates during the booking process. I acted straight away and contacted Trip.com to request a date amendment.
Importantly, I was not asking for a free cancellation or refund. I was fully prepared to pay any additional fees or rate differences required to change the booking dates. Trip.com also contacted the hotel directly on my behalf to explain the situation and request assistance.
Despite the request being raised almost immediately after booking, and despite being willing to pay extra charges to amend the dates, the hotel still refused the request with absolutely no flexibility.
What makes this even more frustrating is that this was intended to be a trial stay. I planned to stay for two nights first to evaluate the accommodation and service before potentially committing to a much longer-term stay in the future. Unfortunately, the management’s handling of this simple issue completely ruined the customer experience before arrival.
Hospitality is not just about rooms — it’s about customer service, problem-solving, and building trust with guests. Genuine booking mistakes happen, and most customer-focused hotels would at least attempt to help, especially when the guest responds immediately and is willing to cover all additional costs involved.
Instead, the hotel chose to take an unnecessarily rigid approach that showed no empathy or care for the guest experience. This has seriously damaged my confidence in the property before even checking in.
Very disappointing management and a terrible first impression. They didn’t just lose goodwill — they potentially lost a future long-term customer and additional revenue opportunities as well.

Parovi

Napisano: 17. svi 2026.

Boravak: svi, 2026

Thank you Ms Jessica Mo

I recently stayed long-term at the hotel and would like to highlight the excellent service provided by Ms. Jessica Mo. She responded to my request promptly, even late in the evening, and coordinated immediate assistance. Her responsiveness, attention to detail, and follow-through made a real difference to my stay.

Odgovor hotela

Napisano: 12. srp 2026.

Pojedinci

Napisano: 8. svi 2026.

Boravak: svi, 2026

A student's exam and future destroyed by Harbour Plaza Metropolis

I am just a student who came to Hong Kong alone to take one of the most important exams of my life. I chose Harbour Plaza Metropolis hoping for a safe and quiet place to prepare, but what I got was the worst nightmare of my life.
During my stay, housekeeping staff accidentally knocked over my custom-made glasses — the only pair I had, without which I cannot see, cannot study, and cannot even take my exam. The cost to replace them is tens of thousands of HKD, which is an unimaginable burden for a student like me.
When I begged the hotel for help, the manager refused to even apologize.
Instead, he shouted at me, told me it was my fault, and threatened me, saying, "Call the police if you dare." I felt so helpless, so scared, I could barely breathe. I had no choice but to call the police and file a report, just to feel safe.
Now, my exam is ruined. I cannot focus, l cannot sleep, I am terrified to even leave my room. This hotel did not just break my glasses - they broke my confidence, my hope, and the chance to change my future.
To every student, every traveler, please listen to me: Do not stay here. This place does not care about you, your safety, or your future. They only care about their money, and they will destroy you without a second thought.

Odgovor hotela

Napisano: 12. srp 2026.

Dear Guest, Thank you for taking the time to share your comments. Please accept our apologies for not meeting your expectations. Rest assured that we have shared your comments with the concerned department head for further improvement. We look forward to welcoming you back in a not so distant future. Yours sincerely, The Management Harbour Plaza Metropolis

Parovi

Napisano: 1. velj 2026.

Boravak: sij, 2026

Good starting point

Good hotel with spacious rooms and helpful staff. If you arrive too early as we did, your luggage will be stored neatly for later collection. From hotel through to metro and walking path to port so you can easily go in all directions. Really great base to explore Hong Kong.

Odgovor hotela

Napisano: 11. velj 2026.

Lokacija

3,9

7 Metropolis Drive, Hunghom, Hung Hom, Hong Kong, 999077, Kina|13,02 km od centra grada

Prijava i odjava

Prijava od:

15:00

Odjava prije:

11:00

Dobro je znati

Djeca

U ovom hotelu djeca su dobrodošla

Dodatni kreveti

Sve dobne skupine

61 € (HKD550) po osobi po noćenju

Dječji krevetići

u dobi od 1 g. ili mlađe

Besplatno

Kućni ljubimci

Kućni ljubimci nisu dopušteni

Doručak

Doručak je dostupan

Cijena doručka

26 € (oko 229 HKD osobi)

Vrijeme doručka

Pon – ned od 07:00 do 10:30

Važne informacije hotela

Each guest name can only book one room. If you need to book multiple rooms, please provide multiple names of actual guests when booking to avoid the order being unrecognized. Please present the same credit card used to book upon check-in. Guests booking 2 or more rooms will be required to provide at least 1 guest name for each room. The hotel reserves the right to refuse reservations if guest names are not provided. When booking 5 or more rooms, different policies may apply. All rooms cannot be used for wedding, party, or commercial shooting purposes. Thank you for your understanding.

Važne informacije o gradu

According to the guidelines of Hong Kong's "Product Environmental Responsibility (Amendment) Bill 2023", starting from 2024/4/22, Hong Kong hotels will no longer provide free plastic bottles of water, toothbrushes, combs and other disposable plastic products to guests. If you have any questions, Please check the hotel's official website or consult the hotel in advance.

Mogući načini plaćanja

Ovaj hotel prihvaća sljedeće načine plaćanja:

Cash