Regent Shanghai on The Bund

Name: Regent Shanghai on The Bund
Address: No. 60 Huangpu Road, Lujiazui, Šangaj, 200082, Kina, Šangaj, Shanghai, 200082, Kina

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Korisne informacije

Prijava od:	15:00
Odjava prije:	12:00
Doručak	Doručak je dostupan
Kućni ljubimci	Kućni ljubimci nisu dopušteni
Djeca	U ovom hotelu djeca su dobrodošla

Usluge

Wi-Fi veza

Parking

Klimatizacija

Shuttle prijevoz do zračne luke

Bazen

Centar za fitness

Više o hotelu Regent Shanghai on The Bund

Regent Shanghai on The Bund

Objekt Regent Shanghai on the Bund nalazi se u Šangaju, na 14 min hoda od znamenitosti Radiotelevizijski toranj Orijentalni biser, te nudi smještaj koji sadrži fitness centar, privatno parkiralište, terasu i bar.

Recenzije od

Spomenuli putnici

Poslovni putnici

Napisano: 2. pro 2025.

Boravak: pro, 2025

This stay experience far exceeds expectations and must be rated well!

The location of the hotel is excellent, right on the outer beach, a great spot! Travel shopping is super convenient, and there are a lot of special food around. Front desk service enthusiastic and efficient, but also patiently recommended the local play routes, especially attention. Special thanks to the recommendation of Miss Quincy, introducing several of our restaurants are delicious without stumbling on the thunder~
Next time I'll be in Shanghai, I'll stay here again.

Odgovor hotela

Napisano: 12. pro 2025.

尊敬的宾客，
您好，感谢您选择入住上海海鸥丽晶酒店并与我们分享您的住店体验。非常荣幸我们的丽晶体验顾问为您留下深刻的印象，我们致力于为宾客呈现卓越的一站式入栖体验，贴心传递“从心所欲”的个性化服务。
我们诚挚的期待您再次光临丽晶，体验更多的晶喜服务。
上海海鸥丽晶酒店

Pojedinci

Napisano: 9. lip 2026.

Boravak: lip, 2026

So so experience

During this trip, I stayed at eight different hotels, and unfortunately Regent was almost at the bottom of my list. The only hotel that ranked lower has already sent me a sincere complimentary invitation to return, which at least showed care, responsibility, and a willingness to make things right after the stay.
I usually do not like writing negative reviews about hotels, especially when there are some good parts of the stay. However, since I write in IHG I did it here as well. This experience was disappointing enough that I feel I should share it honestly.
The swimming pool was beautiful and relaxing, and the breakfast was delicious with a good variety of choices. These were the parts of the stay that I genuinely enjoyed.
Unfortunately, the front desk service was very disappointing and far below the standard I expected.
As a Diamond Elite member, I did not feel recognized or valued at all. From check-in to interactions during the stay, the attitude from the front desk staff felt cold, dismissive, and sometimes even disrespectful. One evening, when I simply tried to ask a question at the front desk, a female staff member raised her hand to stop me and continued speaking with another guest, which made me feel extremely uncomfortable and ignored.
The upgrade also did not feel thoughtful or impressive. Instead of creating a smooth and memorable experience, it felt as if I had to keep asking for basic support such as late check out. I was already having difficulty walking during the trip, yet the process still made me walk back and forth unnecessarily. Compared with other hotels I stayed at during the same trip, the service here was clearly much weaker. No amenity offer during checking in, room wasn’t fit me size. Not WOW … but why here?!
The most frustrating issue is that even more than a month after check-out, the hotel charged my card but still has not properly released or refunded the credit card hold. Seems like no one care. Others 8 hotels had well released asap.
In fact, after checking out from Regent, I cancelled several ultra-luxury hotel stays that I had planned for the rest of the trip because I felt so disappointed and discouraged by this experience. Luckily others hotels after Regent even ultralux did well!
out seriously damaged my overall impression ofthe hotel.

Skupine

Napisano: 29. svi 2026.

Boravak: svi, 2026

Great vibe, but disappointed by biased service

This service associate name Diana
I visited Restaurant Conde with a group of friends, and the venue itself is wonderful. It is a fantastic place to chill out, enjoy the ambiance, and have a good time with your group.
Unfortunately, our night was ruined by the behavior of a female waitress. As soon as I started speaking Chinese (Mandarin), her attitude completely changed. She was rude, impatient, and rushed us to pay the bill. What made it worse was seeing how differently she treated others; she was incredibly nice, warm, and polite to the English-speaking guests right next to us. It was highly disappointing to experience such blatant language bias.
The venue is great, but the management really needs to address this server's ignorant attitude and train their staff to treat all customers equally, regardless of the language they speak.

Snimio anonimni putnik

Napisano: 20. svi 2026.

Boravak: svi, 2026

My stay at the Regent was truly an exceptional experience. The flawless design, the highly professional and attentive staff, and the comfortable atmosphere made every moment of my stay worthwhile. While the breakfast selection could have been a bit more extensive, it still covered all the essentials very well.
Shanghai is home to many outstanding hotels, but when I think about places truly worth returning to, there are not that many options. This Regent is definitely one of them.
In particular, Bailey’s thoughtful service was one of the key elements that made this stay so memorable. Being remembered and reassured that any request would always be welcomed made me feel extremely comfortable throughout my stay. Highly appreciated and recommended to everyone.

Pojedinci

Napisano: 26. ožu 2026.

Boravak: ožu, 2026

Disappointing suite stay – poor housekeeping and unclear benefits

I rarely leave reviews like this, but my recent stay at Regent Shanghai on the Bund was deeply disappointing.
I booked a suite and expected Regent-level service. Instead, I experienced a number of issues involving room condition, housekeeping standards, management response, and lack of transparency around suite benefits.
The room had a noticeable smoke smell despite my advance request for a strictly non-smoking room. I also had concerns about housekeeping hygiene and basic room upkeep during the stay, including a stained damp trash bin, poor bed-making, and visible issues that reduced my confidence in cleanliness.
What was equally disappointing was the management response. No senior manager proactively came to speak with me while I was still staying at the hotel, even though I raised my concerns during the stay. My interaction on site was limited and did not feel appropriate for the seriousness of the issues.
Another major issue was the lack of clear communication of suite benefits. During my stay, nobody proactively informed me that my suite included a complimentary car service within 3 km. I only became aware of this after seeing other guests mention it online. In my view, suite entitlements should be clearly explained at or before check-in, not discovered afterwards by the guest.
After I raised the matter, I later learned that the hotel described a “drop-off service” as part of the recovery offered to me. However, based on what I was told at check-out, this appeared to be part of the suite benefit itself rather than a special gesture. This only added to my frustration, because the real issue was that the benefit had not been clearly communicated in the first place.
Overall, this was not just one isolated mistake. It felt like a pattern of poor communication, weak accountability, and standards that fell short of what I expect from the Regent brand. I would have preferred to see a more honest and constructive response from management. If the hotel had handled these issues transparently and proactively, my impression would have been very different.
I have stayed at many IHG hotels over the years, and this was one of the most disappointing experiences I have had. If you are booking a suite here, I would strongly suggest confirming all suite benefits in advance rather than assuming they will be explained properly.

Odgovor hotela

Napisano: 14. tra 2026.

Dear Guest,
Thank you very much for choosing to stay at Regent Shanghai on The Bund and for taking the time to share your feedback with us. Cleanliness is an area to which we attach great importance, and we sincerely apologize for the unpleasant experience you had during your stay. We have immediately shared your feedback with the relevant departments and will take prompt action to strengthen team training and supervision, ensuring that every room meets the standards of cleanliness and tidiness. To ensure your comfort and convenience during your stay, the related department had provided you with corresponding benefits and services. We regret that we still fell short of your expectations.
Regent Shanghai on The Bund is located on the banks of the Huangpu River, where rich history meets modern elegance, offering stunning views of the Bund's historic architectural complex and the dazzling Pudong skyline. We are committed to providing every guest with a home-away-from-home experience. Please accept our sincere apologies once again for the inconvenience caused. We truly hope you will give us an opportunity to make things right. We look forward to welcoming you back to our hotel in the future.
With deepest regret,
Regent Shanghai on The Bund

Izvrsna lokacija

4,8

No. 60 Huangpu Road, Lujiazui, Šangaj, 200082, Kina|2,27 km od centra grada

Prijava i odjava

Prijava od:

15:00

Odjava prije:

12:00

Dobro je znati

Djeca

U ovom hotelu djeca su dobrodošla

Dodatni kreveti

Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.

Dječji krevetići

u dobi od 1 g. ili mlađe

Besplatno

Raspoloživi kreveti

Djeca se mogu koristiti dostupnim krevetima:

u dobi od 17 g. ili mlađe

Besplatno

Kućni ljubimci

Kućni ljubimci nisu dopušteni

Doručak

Doručak je dostupan

Opcije doručka

Zapadnjački doručak, Kineski doručak

Cijena doručka

44 € (oko 338 CNY osobi)

Vrijeme doručka

Pon – pet od 06:30 do 10:30, sub – ned od 06:30 do 11:00

Važne informacije hotela

Goste se moli da unaprijed obavijeste smještajni objekt Regent Shanghai on the Bund o predviđenom vremenu dolaska. Svoju napomenu mogu navesti u polje za posebne zahtjeve prilikom rezervacije ili mogu izravno kontaktirati objekt putem kontaktnih podataka navedenih u potvrdi rezervacije.

Važne informacije o gradu

To implement the relevant provisions of the "Shanghai Municipal Regulations on Domestic Waste Management" and promote the reduction of domestic waste at the source, the Shanghai Municipal Administration of Culture and Tourism has formulated the "Implementation Opinions on the Prohibition of Providing Disposable Daily Necessities in Hotel Rooms in Shanghai." Starting July 1, 2019, hotel rooms in Shanghai will no longer proactively provide disposable daily necessities such as toothbrushes, combs, bath sponges, razors, nail files, and shoe polish. Please consult your hotel if needed.

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