Hotel Capilla del Mar
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Lječilište
Više o hotelu Hotel Capilla del Mar
Hotel Capilla del Mar
Hotel se nalazi na privilegiranoj lokaciji uz plažu u Bocagrandeu i nudi panoramski bazen na krovu s modernim koktel barom. Na raspolaganju su privatni balkoni, spa sadržaji i besplatni WiFi.
Recenzije od 
Pojedinci
Napisano: 28. srp 2026.
Boravak: srp, 2026
Excellent hotel by Bocagrande Beach, Cartagena
Lovely hotel in a good location in Bocagrande by the beach.
Friendly and helpful staff.
A very good on-site restaurant San Marina.
Breakfast room serving excellent choice buffet 6.30-10am
Rooftop swimming pool with poolside bar /sunloungers
Spacious, clean room with a large balcony and excellent views directly of the sea - the sunsets are amazing ☀️
A very relaxing and enjoyable stay, thank you very much ;)
Friendly and helpful staff.
A very good on-site restaurant San Marina.
Breakfast room serving excellent choice buffet 6.30-10am
Rooftop swimming pool with poolside bar /sunloungers
Spacious, clean room with a large balcony and excellent views directly of the sea - the sunsets are amazing ☀️
A very relaxing and enjoyable stay, thank you very much ;)
Odgovor hotela
Napisano: 4. kol 2026.
Dear beamsy, thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay at our hotel and appreciated the excellent location by Bocagrande Beach. It is gratifying to know that our friendly and helpful staff, as well as the on-site restaurant San Marina, contributed to your positive experience. We are also pleased that you found the breakfast options satisfying and enjoyed the views from your spacious room. The rooftop swimming pool is indeed a perfect spot to relax and take in the beautiful sunsets. We look forward to welcoming you back for another enjoyable stay in the future.
Best regards,
SENDY CASTRO MEZA.
Best regards,
SENDY CASTRO MEZA.
Pojedinci
Napisano: 28. srp 2026.
Boravak: srp, 2026
Good Hotel by Bocagrande Beach
Lovely hotel in a good location in Bocagrande by the beach.
Friendly and helpful staff. A very good on-site restaurant San Marina. Rooftop swimming pool.
Spacious, clean room with a large balcony and views directly of the sea.
A very relaxing and enjoyable stay muchss gracias ;)
Friendly and helpful staff. A very good on-site restaurant San Marina. Rooftop swimming pool.
Spacious, clean room with a large balcony and views directly of the sea.
A very relaxing and enjoyable stay muchss gracias ;)
Odgovor hotela
Napisano: 4. kol 2026.
Dear KAL P, thank you very much for your kind review. We are delighted to hear that you enjoyed your stay at our hotel and appreciated our location in Bocagrande, as well as the friendly service provided by our staff. It is wonderful to know that you found our restaurant, San Marina, to your liking and that you enjoyed the rooftop swimming pool along with the spacious room and beautiful sea views. Your satisfaction is our priority, and we are grateful for your feedback. We look forward to welcoming you back for another relaxing and enjoyable stay in the future.
Cordialmente,
SENDY CASTRO MEZA.
Cordialmente,
SENDY CASTRO MEZA.
Obitelji
Napisano: 19. velj 2026.
Boravak: velj, 2026
Decent, but I Won’t Stay Here Again…
I stayed at this property in December 2024 with four other travelers. We all throughly enjoyed our stay (See previous review). So, when I planned a second trip to Cartagena for February 2026, I recommended this property to my fellow travelers.
The “wow” factor was definitely missing in 2026, starting with the warmth from the employees that we experienced in 2024. Everyone was cordial enough, but only the bellhops consistently provided exceptional service. The cleaning staff, rooftop staff and a few breakfast hosts/hostesses provided good service too.
Security was less than friendly at times and failed to greet us or welcome us back at times (whereas some other guests were happily greeted). In fact, I spoke with the front desk about an uncomfortable exchange where we were made to verify that we were guests with the bellhop before being allowed to walk upstairs to our rooms (7 guests in 4 rooms) even though the same guard had seen us waiting on the outside patio for 30 minutes before we left for our outing. Another time security instructed us to check in with the front desk first after we requested towels (even though we exited from the hotel). I am all for safety, but extend the same courtesies to us as you do to the other guests. With this being said, there were a few friendly security guards.
The front desk clerk made a note of all of this, but no one followed up. I received an automated text asking how my stay was going that was not monitored. Best way to describe the front desk employees is as indifferent. They answered questions but weren’t enthusiastic, in my opinion.
The first night in our two bedroom suite, the air conditioning did not work. We called three times and the issue was not resolved. It wasn’t until the fourth call asking for a manager again (and sweating throughout the night) that someone finally came up and fixed the issue. Otherwise, the room was well-appointed with two bedrooms (with televisions in each), two bathrooms, dining table and chairs, living room area with television.
I requested a microwave and it was delivered promptly. So were requests for towels and face cloths. I appreciate this responsiveness from the cleaning and maintenance staff.
We walked to several restaurants and the Bocagrande Plaza Mall very easily. The view from our 20th floor balcony was great.
Overall, the stay was decent enough and the location is good, but I am staying elsewhere when I return to Cartagena. There are a lot of properties in the area that I’m considering, hopefully the service is better at those properties.
The “wow” factor was definitely missing in 2026, starting with the warmth from the employees that we experienced in 2024. Everyone was cordial enough, but only the bellhops consistently provided exceptional service. The cleaning staff, rooftop staff and a few breakfast hosts/hostesses provided good service too.
Security was less than friendly at times and failed to greet us or welcome us back at times (whereas some other guests were happily greeted). In fact, I spoke with the front desk about an uncomfortable exchange where we were made to verify that we were guests with the bellhop before being allowed to walk upstairs to our rooms (7 guests in 4 rooms) even though the same guard had seen us waiting on the outside patio for 30 minutes before we left for our outing. Another time security instructed us to check in with the front desk first after we requested towels (even though we exited from the hotel). I am all for safety, but extend the same courtesies to us as you do to the other guests. With this being said, there were a few friendly security guards.
The front desk clerk made a note of all of this, but no one followed up. I received an automated text asking how my stay was going that was not monitored. Best way to describe the front desk employees is as indifferent. They answered questions but weren’t enthusiastic, in my opinion.
The first night in our two bedroom suite, the air conditioning did not work. We called three times and the issue was not resolved. It wasn’t until the fourth call asking for a manager again (and sweating throughout the night) that someone finally came up and fixed the issue. Otherwise, the room was well-appointed with two bedrooms (with televisions in each), two bathrooms, dining table and chairs, living room area with television.
I requested a microwave and it was delivered promptly. So were requests for towels and face cloths. I appreciate this responsiveness from the cleaning and maintenance staff.
We walked to several restaurants and the Bocagrande Plaza Mall very easily. The view from our 20th floor balcony was great.
Overall, the stay was decent enough and the location is good, but I am staying elsewhere when I return to Cartagena. There are a lot of properties in the area that I’m considering, hopefully the service is better at those properties.
Odgovor hotela
Napisano: 26. velj 2026.
Dear Guest,
First and foremost, thank you for returning to stay with us and for having recommended our property after your 2024 visit. That loyalty truly means a great deal to us, which makes it even more disappointing to read that your recent experience did not reflect the same level of service you previously enjoyed.
Please accept our sincere apologies for the situations you described — particularly regarding the interactions with security, the lack of follow-up from our front desk team, and the delay in resolving the air conditioning issue on your first night. That is certainly not the standard of responsiveness or hospitality we aim to provide.
Guest safety is very important to us; however, this should always be handled with consistency, courtesy, and respect. We regret that you felt treated differently at any point during your stay. Your comments have been shared with the relevant department heads to ensure proper review and corrective action.
We do appreciate you highlighting the efforts of our bell staff, housekeeping, maintenance team, and certain breakfast hosts, as well as your positive remarks about the suite, location, and views. Your balanced feedback is truly valuable.
We understand your decision and respect it, though we genuinely regret losing the opportunity to welcome you back again. Should you ever consider giving us another chance, we would welcome the opportunity to personally oversee your stay and restore your confidence in us.
Best regards,
SENDY CASTRO MEZA
First and foremost, thank you for returning to stay with us and for having recommended our property after your 2024 visit. That loyalty truly means a great deal to us, which makes it even more disappointing to read that your recent experience did not reflect the same level of service you previously enjoyed.
Please accept our sincere apologies for the situations you described — particularly regarding the interactions with security, the lack of follow-up from our front desk team, and the delay in resolving the air conditioning issue on your first night. That is certainly not the standard of responsiveness or hospitality we aim to provide.
Guest safety is very important to us; however, this should always be handled with consistency, courtesy, and respect. We regret that you felt treated differently at any point during your stay. Your comments have been shared with the relevant department heads to ensure proper review and corrective action.
We do appreciate you highlighting the efforts of our bell staff, housekeeping, maintenance team, and certain breakfast hosts, as well as your positive remarks about the suite, location, and views. Your balanced feedback is truly valuable.
We understand your decision and respect it, though we genuinely regret losing the opportunity to welcome you back again. Should you ever consider giving us another chance, we would welcome the opportunity to personally oversee your stay and restore your confidence in us.
Best regards,
SENDY CASTRO MEZA
Obitelji
Napisano: 5. ruj 2026.
Boravak: kol, 2026
Would I consider this hotel the next time in Cartagena? I don’t think so…
Unable to regulate air conditioning low temperatures as a result both my wife and I got sick. Lunch and dinner menus were very limited in options. Great customer service
Skupine
Napisano: 12. kol 2026.
Boravak: kol, 2026
Excellent service, they made us feel at home” ⭐⭐⭐⭐⭐
Excellent experience at the Hotel Capilla del Mar. ⭐⭐⭐⭐⭐
I want to especially highlight the kindness and excellent service of all the staff. They were always attentive and willing to help us, providing us with everything we needed: hot water for mate, an iron and anything we requested, always with great kindness.
They made us feel very comfortable and well taken care of during the entire stay. In addition, the hotel has an excellent location. Without a doubt we would return and we totally recommend it.
I want to especially highlight the kindness and excellent service of all the staff. They were always attentive and willing to help us, providing us with everything we needed: hot water for mate, an iron and anything we requested, always with great kindness.
They made us feel very comfortable and well taken care of during the entire stay. In addition, the hotel has an excellent location. Without a doubt we would return and we totally recommend it.
Odgovor hotela
Napisano: 16. kol 2026.
Estimada señora Maggie, le agradecemos sinceramente por compartir su experiencia en nuestro establecimiento. Nos complace saber que recibió una atención amable y dedicada por parte de nuestro personal, así como que se sintió cómoda durante su estadía. Valoramos su reconocimiento hacia la disposición de nuestro equipo para satisfacer sus necesidades. Asimismo, nos alegra que haya disfrutado de nuestra ubicación. Será un placer recibirla nuevamente en el futuro y le agradecemos por recomendarnos. Su satisfacción es nuestra mayor recompensa.
Cordialmente,
SENDY CASTRO MEZA.
Cordialmente,
SENDY CASTRO MEZA.
Izvrsna lokacija
Cra. 1 #8 - 12, Bocagrande, Cartagena, 130015, Kolumbija|2,67 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
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