Four Points by Sheraton San Jose Costa Rica
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Korisne informacije
Prijava od: | 14:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci nisu dopušteni |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Bazen
Centar za fitness
24-satna recepcija
Više o hotelu Four Points by Sheraton San Jose Costa Rica
Four Points by Sheraton San Jose Costa Rica
Hotel Four Points by Sheraton San Jose Costa Rica nalazi se u poslovnom i zabavnom centru Santa Ane, na samo nekoliko koraka od raznih restorana, barova i trgovačkih centara te samo šest milja od međunarodne zračne luke Juan Santamaria.
Recenzije od 
Obitelji
Napisano: 9. kol 2026.
Boravak: srp, 2026
Great choice
We had only 1 night here but its newly renovated and the rooms were super clean,new and comfortable definitely recommend. Short distance to airport. Small hotel with a small but clean pool and a dining area. The food here was good and the staff friendly. Also right next door are 2 restaurants if you dont want to eat in the hotel.
Odgovor hotela
Napisano: 10. kol 2026.
Thank you for your comment. We’re glad the newly renovated room felt clean and comfortable, and that our team was friendly during your stay. Next time, we’d be happy to welcome you back to try our Best Brews local beer program and enjoy the bar.
Best regards,
Gabriel Letona,
Online Reputation Coordinator.
Best regards,
Gabriel Letona,
Online Reputation Coordinator.
Snimio anonimni putnik
Napisano: 26. svi 2026.
Boravak: svi, 2026
My experience was just okay. I was on the second floor in a corner unit. The unit above me had serious construction work being done. It was extremely loud and unpleasant. It lasted for the majority of my stay and I never felt relaxed. I get that things need to be fixed or renovated. It would be better to block the adjacent rooms to properly accommodate your guest. I was not happy with my stay. I did call the front desk and all they did was acknowledge that construction was being done and that it was to be between normal hours of the day.
Obitelji
Napisano: 1. svi 2026.
Boravak: tra, 2026
Lousy experience and the latest
I had a good concept of this hotel. We had come with the family before and paid with points. We were well served, included breakfast and so we wanted to come back.
But this time it was different. We made exactly the same reservation and were greeted saying we would not have breakfast the next day. When we asked the staff afterwards, they told us that was at the receptionist's "option."
We arrived early, not to check in but to use the pool (which many hotels allow), but it turns out it was very early and could not be. Then we went to breakfast (paid).
Restaurant: the bacon was hard, smelly, overheated, and the whole bakery was old. I asked what the next day’s grill included and the staff mentioned me as 4 cuts. We went to the buffet and, in the end, there was only a sirloin tip and picanha —according to the griller—, that is, a single cut. We were served the meat and waited for the sausage and chorizo, to which the griller replied: “the chef says it’s only one piece per person.” So finally, why do they call it grilling?? In the absence of meat, at least a kind attitude would have been a good accompaniment.
I felt some discrimination as I saw office people come back and they were being served again. We pay 3 "chef's grills" practically for side dishes.
Room: the cleanliness left me with many doubts. The shower was full of mushroom, just like around the tub. Everything was tacked: the shower, the washroom and the toilet. We had to use the bathroom in quite unpleasant conditions.
Swimming pool: there is no shower to remove sweat or tanner. The pool was super dirty, full of leaves always. You never saw anyone cleaning it. The wooden benches without pillows, super uncomfortable, so much that they left us aching the next day.
The only thing I can rescue is that we were given early check-in and check-out, but honestly there are many better hotel options to pay for a place with so much discomfort and, above all, with such poor customer service.
I do not recommend this hotel. In our experience, this “Four Points” has a big name, and this was our last reservation. If that was the experience using points, I would never spend my money at this hotel.
But this time it was different. We made exactly the same reservation and were greeted saying we would not have breakfast the next day. When we asked the staff afterwards, they told us that was at the receptionist's "option."
We arrived early, not to check in but to use the pool (which many hotels allow), but it turns out it was very early and could not be. Then we went to breakfast (paid).
Restaurant: the bacon was hard, smelly, overheated, and the whole bakery was old. I asked what the next day’s grill included and the staff mentioned me as 4 cuts. We went to the buffet and, in the end, there was only a sirloin tip and picanha —according to the griller—, that is, a single cut. We were served the meat and waited for the sausage and chorizo, to which the griller replied: “the chef says it’s only one piece per person.” So finally, why do they call it grilling?? In the absence of meat, at least a kind attitude would have been a good accompaniment.
I felt some discrimination as I saw office people come back and they were being served again. We pay 3 "chef's grills" practically for side dishes.
Room: the cleanliness left me with many doubts. The shower was full of mushroom, just like around the tub. Everything was tacked: the shower, the washroom and the toilet. We had to use the bathroom in quite unpleasant conditions.
Swimming pool: there is no shower to remove sweat or tanner. The pool was super dirty, full of leaves always. You never saw anyone cleaning it. The wooden benches without pillows, super uncomfortable, so much that they left us aching the next day.
The only thing I can rescue is that we were given early check-in and check-out, but honestly there are many better hotel options to pay for a place with so much discomfort and, above all, with such poor customer service.
I do not recommend this hotel. In our experience, this “Four Points” has a big name, and this was our last reservation. If that was the experience using points, I would never spend my money at this hotel.
Odgovor hotela
Napisano: 2. svi 2026.
Estimada Tiktkacr,
Gracias por compartir su experiencia con tanto detalle. Lamentamos sinceramente que en esta ocasión su estadía no haya estado a la altura de sus expectativas ni de experiencias previas con nosotros, y comprendemos plenamente su descontento.
Deseamos aclarar de manera respetuosa que la inclusión del desayuno no depende del criterio del recepcionista, sino que está determinada por el plan de tarifa reservado. En el caso de reservas realizadas con puntos, el desayuno no está incluido automáticamente; esta información puede validarse siempre en la confirmación de la reserva. Lamentamos si esta condición no fue comunicada con la claridad necesaria al momento de su llegada.
Asimismo, hemos tomado nota de todos sus comentarios relacionados con el restaurante, el servicio recibido, la percepción de trato desigual, así como los aspectos señalados en limpieza, mantenimiento de la habitación y condiciones de la piscina. Estos puntos representan áreas críticas de mejora y ya han sido compartidos con los equipos correspondientes para su revisión.
Adicionalmente, queremos informarle que el hotel se encuentra en un proceso progresivo de renovación de habitaciones e instalaciones, precisamente con el objetivo de elevar los estándares de confort y mantenimiento. Entendemos que esto no atenúa la experiencia que usted vivió, pero consideramos importante compartirle que se están realizando acciones concretas para corregir situaciones como las que describe.
Agradecemos que haya reconocido la flexibilidad brindada con el early check-in y check-out, y lamentamos que este gesto no haya sido suficiente para equilibrar su percepción general. Sus comentarios son valiosos y nos permiten identificar con claridad dónde debemos enfocar nuestros esfuerzos.
Saludos cordiales,
Gabriel Letona,
Coordinador de reputación online.
Gracias por compartir su experiencia con tanto detalle. Lamentamos sinceramente que en esta ocasión su estadía no haya estado a la altura de sus expectativas ni de experiencias previas con nosotros, y comprendemos plenamente su descontento.
Deseamos aclarar de manera respetuosa que la inclusión del desayuno no depende del criterio del recepcionista, sino que está determinada por el plan de tarifa reservado. En el caso de reservas realizadas con puntos, el desayuno no está incluido automáticamente; esta información puede validarse siempre en la confirmación de la reserva. Lamentamos si esta condición no fue comunicada con la claridad necesaria al momento de su llegada.
Asimismo, hemos tomado nota de todos sus comentarios relacionados con el restaurante, el servicio recibido, la percepción de trato desigual, así como los aspectos señalados en limpieza, mantenimiento de la habitación y condiciones de la piscina. Estos puntos representan áreas críticas de mejora y ya han sido compartidos con los equipos correspondientes para su revisión.
Adicionalmente, queremos informarle que el hotel se encuentra en un proceso progresivo de renovación de habitaciones e instalaciones, precisamente con el objetivo de elevar los estándares de confort y mantenimiento. Entendemos que esto no atenúa la experiencia que usted vivió, pero consideramos importante compartirle que se están realizando acciones concretas para corregir situaciones como las que describe.
Agradecemos que haya reconocido la flexibilidad brindada con el early check-in y check-out, y lamentamos que este gesto no haya sido suficiente para equilibrar su percepción general. Sus comentarios son valiosos y nos permiten identificar con claridad dónde debemos enfocar nuestros esfuerzos.
Saludos cordiales,
Gabriel Letona,
Coordinador de reputación online.
Snimio anonimni putnik
Napisano: 28. ožu 2026.
Boravak: ožu, 2026
If you get in to San Jose late or need a place to stay till AirBnb checkin available. This is a great intermediate stop. The breakfast is decent and the pool will work for a day.
Parovi
Napisano: 14. ožu 2026.
Boravak: ožu, 2026
Overnight Stay
Hotel was clean, comfortable with A/C. The WiFi is fast and reliable. The staff is friendly. Advertising free breakfast is included- it’s not $22/pp which I think is on the expensive side.
Odgovor hotela
Napisano: 16. ožu 2026.
Dear Doreen,
Thank you very much for sharing your experience and for your overall rating of your stay. We are pleased to know that you found the hotel clean and comfortable, that the air conditioning and WiFi met your expectations, and that the service provided by our team was friendly.
We have taken note of your feedback regarding the breakfast information and your perception of this aspect of the stay, which we value as an important opportunity for improvement. Your comments help us review our communication and overall value proposition to ensure greater clarity for our guests.
We appreciate your feedback and look forward to welcoming you again and providing an even better experience.
Kind regards,
Gabriel Letona,
Online Reputation Coordinator.
Thank you very much for sharing your experience and for your overall rating of your stay. We are pleased to know that you found the hotel clean and comfortable, that the air conditioning and WiFi met your expectations, and that the service provided by our team was friendly.
We have taken note of your feedback regarding the breakfast information and your perception of this aspect of the stay, which we value as an important opportunity for improvement. Your comments help us review our communication and overall value proposition to ensure greater clarity for our guests.
We appreciate your feedback and look forward to welcoming you again and providing an even better experience.
Kind regards,
Gabriel Letona,
Online Reputation Coordinator.
Vrlo dobra lokacija
Costado Este de Forum 1, Autop. Próspero Fernández, Pozos, 00001, Kostarika|0,53 km od centra grada
Prijava i odjava
Prijava od:
14:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci nisu dopušteni
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