JW Marriott Guanacaste Resort & Spa
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Wi-Fi veza
Parking
Klimatizacija
Shuttle prijevoz do zračne luke
Bazen
Centar za fitness
Više o hotelu JW Marriott Guanacaste Resort & Spa
JW Marriott Guanacaste Resort & Spa
Doživite dušu Kostarike u luksuznom resortu u stilu hacienda u Guanacasteu. Ovaj resort i spa centar smješten je uz ocean i okružen je ljepotom bogate bioraznolikosti Kostarike. Ovaj hotel je najbliži međunarodni brendirani resort Tamarindu.
Recenzije od 
Parovi
Napisano: 8. kol 2026.
Boravak: kol, 2026
Hotel more than recommended!
Definitely would stay again.
We have been super comfortable during the entire stay. The rooms are impeccable, spotless, and the towels are of very good quality, the kind that are a pleasure to use.
The hotel beach is very quiet and you can see the sunset perfectly. If you are more into pools, you have a ton to choose from. By the way, I found it impressive to see someone from the staff cleaning the lounge chair cushions one by one, something I had never seen in my life and that says a lot about the hotel's maintenance.
The gym is very complete, with very good quality machines.
Also, the hotel organizes several activities that we wanted to sign up for, but with so many plans in the area, we didn't have time to go.
The breakfast is quite good and is very complete. To add a mini "but" as a totally personal opinion: it would be great if they removed the placemats from the tables, since I find them a bit unhygienic, but anyway, that is just my own observation within a wonderful service.
Best of all, without a doubt, the staff. They treated us wonderfully, but a special mention goes to Andrés (who was almost always at the entrance of the breakfast restaurant, although we also ran into him at the restaurant). He is a charming man: we chatted with him a bunch of times and he recommended great places for us to visit.
As a practical note for those who are going to go now: there is roadwork on the highway and you have to deal with a detour of about 35 minutes, but it seems that it will be ready in a few days (by mid-August).
We have been super comfortable during the entire stay. The rooms are impeccable, spotless, and the towels are of very good quality, the kind that are a pleasure to use.
The hotel beach is very quiet and you can see the sunset perfectly. If you are more into pools, you have a ton to choose from. By the way, I found it impressive to see someone from the staff cleaning the lounge chair cushions one by one, something I had never seen in my life and that says a lot about the hotel's maintenance.
The gym is very complete, with very good quality machines.
Also, the hotel organizes several activities that we wanted to sign up for, but with so many plans in the area, we didn't have time to go.
The breakfast is quite good and is very complete. To add a mini "but" as a totally personal opinion: it would be great if they removed the placemats from the tables, since I find them a bit unhygienic, but anyway, that is just my own observation within a wonderful service.
Best of all, without a doubt, the staff. They treated us wonderfully, but a special mention goes to Andrés (who was almost always at the entrance of the breakfast restaurant, although we also ran into him at the restaurant). He is a charming man: we chatted with him a bunch of times and he recommended great places for us to visit.
As a practical note for those who are going to go now: there is roadwork on the highway and you have to deal with a detour of about 35 minutes, but it seems that it will be ready in a few days (by mid-August).
Odgovor hotela
Napisano: 10. kol 2026.
Estimado Trek:
Muchísimas gracias por compartir una reseña tan detallada sobre su estancia. Nos llena de satisfacción saber que disfrutó de la comodidad de nuestras habitaciones, de la tranquilidad de la playa, de las distintas piscinas, del gimnasio y de las actividades que ofrecemos para complementar la experiencia de nuestros visitantes.
Nos alegra especialmente que haya percibido el cuidado y dedicación que nuestro equipo pone en cada detalle del hotel. Comentarios como el suyo son una gran motivación para continuar manteniendo los más altos estándares de calidad y servicio. Asimismo, agradecemos su observación sobre los manteles individuales; valoramos este tipo de sugerencias, ya que nos permiten seguir evaluando oportunidades de mejora.
Queremos agradecer de manera especial sus palabras hacia Andrés. Será un placer compartir su reconocimiento con él, ya que estamos seguros de que significará mucho para nuestro colaborador saber que su amabilidad y recomendaciones contribuyeron a hacer más memorable su visita.
Esperamos tener el gusto de recibirle nuevamente muy pronto para otra estancia igual de agradable.
Saludos cordiales,
Gabriel Letona,
Coordinador de reputación online.
Muchísimas gracias por compartir una reseña tan detallada sobre su estancia. Nos llena de satisfacción saber que disfrutó de la comodidad de nuestras habitaciones, de la tranquilidad de la playa, de las distintas piscinas, del gimnasio y de las actividades que ofrecemos para complementar la experiencia de nuestros visitantes.
Nos alegra especialmente que haya percibido el cuidado y dedicación que nuestro equipo pone en cada detalle del hotel. Comentarios como el suyo son una gran motivación para continuar manteniendo los más altos estándares de calidad y servicio. Asimismo, agradecemos su observación sobre los manteles individuales; valoramos este tipo de sugerencias, ya que nos permiten seguir evaluando oportunidades de mejora.
Queremos agradecer de manera especial sus palabras hacia Andrés. Será un placer compartir su reconocimiento con él, ya que estamos seguros de que significará mucho para nuestro colaborador saber que su amabilidad y recomendaciones contribuyeron a hacer más memorable su visita.
Esperamos tener el gusto de recibirle nuevamente muy pronto para otra estancia igual de agradable.
Saludos cordiales,
Gabriel Letona,
Coordinador de reputación online.
Obitelji
Napisano: 30. srp 2026.
I Want to Go Back!
This is honestly one of my favorite resorts anywhere but I could honestly stay here forever. The rooms were amazing, the pool was gorgeous, the staff were fabulous and the food was mostly good (not at the pool bar for us but the breakfast buffet may be the best I have ever had).
What set this resort apart as well was the fact that we were NOT nickeled and dimed. We did not get the all inclusive package but we could still get free coffee, water, etc.
We had a Garden View that was a jungle view and frequently had Howler Monkeys outside our balcony. Do make sure to utilize the wildlife screen, though, as the room below us did get broken into…by the monkeys.
Heads up that the entrance road is under major renovation and until that’s done, it takes an extra 15-20 minutes to get there from Tamarindo/anywhere but Playa Avellanas. As a result, we stayed on site more than usual but that made it more relaxing. We did go eat in Playa Avellanas and explore there too as it was super close.
It was easy to book a tour and have them pick you up right at the entrance too.
What set this resort apart as well was the fact that we were NOT nickeled and dimed. We did not get the all inclusive package but we could still get free coffee, water, etc.
We had a Garden View that was a jungle view and frequently had Howler Monkeys outside our balcony. Do make sure to utilize the wildlife screen, though, as the room below us did get broken into…by the monkeys.
Heads up that the entrance road is under major renovation and until that’s done, it takes an extra 15-20 minutes to get there from Tamarindo/anywhere but Playa Avellanas. As a result, we stayed on site more than usual but that made it more relaxing. We did go eat in Playa Avellanas and explore there too as it was super close.
It was easy to book a tour and have them pick you up right at the entrance too.
Odgovor hotela
Napisano: 1. kol 2026.
Dear Ms. PSUEmily,
Thank you for taking the time to share such a detailed review of your stay. We are delighted to know that the rooms, pool, our team's service, and the breakfast buffet helped make this one of your favorite resort experiences.
We are also pleased that you enjoyed the surrounding wildlife, including the howler monkeys, which are certainly part of the unique character of the destination. Additionally, we appreciate your comments regarding the access road and your experience at the pool area, as they help us identify opportunities for continuous improvement.
It was a pleasure having you as our guest, and we look forward to welcoming you back for another relaxing and memorable getaway.
Best regards,
Gabriel Letona,
Online Reputation Coordinator.
Thank you for taking the time to share such a detailed review of your stay. We are delighted to know that the rooms, pool, our team's service, and the breakfast buffet helped make this one of your favorite resort experiences.
We are also pleased that you enjoyed the surrounding wildlife, including the howler monkeys, which are certainly part of the unique character of the destination. Additionally, we appreciate your comments regarding the access road and your experience at the pool area, as they help us identify opportunities for continuous improvement.
It was a pleasure having you as our guest, and we look forward to welcoming you back for another relaxing and memorable getaway.
Best regards,
Gabriel Letona,
Online Reputation Coordinator.
Obitelji
Napisano: 17. kol 2026.
Boravak: kol, 2026
Jw marriot
I wanted to take a moment to recognize the outstanding service we received during our recent stay at the JW Marriott Guanacaste. Our experience with the staff was truly memorable.
A very special thank you to José Aguilar at the pool. José went above and beyond for our family. He took the time to give us wonderful recommendations and helped us plan an incredible day that became one of the highlights of our vacation. His friendliness, knowledge, and genuine desire to make sure we had a great experience really stood out.
We would also like to recognize Maylin at the restaurant. We received excellent service from her and had such an awesome time. Her warm personality, attentiveness, and hospitality made our experience at the restaurant especially enjoyable. Thanks for the coffee! ♥️
We also want to recognize Kevin. His communication and language skills were excellent, and he made us feel very comfortable and welcome. He was friendly, helpful, and a pleasure to interact with.
Finally, we want to recognize the entire JW Marriott Guanacaste team. Everyone was welcoming, helpful, and professional. The excellent service from your employees was one of the best parts of our stay.
We will definitely see you again soon! ❤️
A very special thank you to José Aguilar at the pool. José went above and beyond for our family. He took the time to give us wonderful recommendations and helped us plan an incredible day that became one of the highlights of our vacation. His friendliness, knowledge, and genuine desire to make sure we had a great experience really stood out.
We would also like to recognize Maylin at the restaurant. We received excellent service from her and had such an awesome time. Her warm personality, attentiveness, and hospitality made our experience at the restaurant especially enjoyable. Thanks for the coffee! ♥️
We also want to recognize Kevin. His communication and language skills were excellent, and he made us feel very comfortable and welcome. He was friendly, helpful, and a pleasure to interact with.
Finally, we want to recognize the entire JW Marriott Guanacaste team. Everyone was welcoming, helpful, and professional. The excellent service from your employees was one of the best parts of our stay.
We will definitely see you again soon! ❤️
Odgovor hotela
Napisano: 17. kol 2026.
Dear Carla R.,
Thank you very much for taking the time to share such a wonderful review of your recent stay at JW Marriott Guanacaste.
We are truly delighted to know that our team helped create such meaningful memories for you and your family. We especially appreciate your recognition of José Aguilar, whose dedication and personalized service clearly made a lasting impact on your vacation. We are also pleased to hear that Maylin provided such warm hospitality and helped make your dining experience enjoyable. Likewise, it is wonderful to know that Kevin's professionalism, communication skills, and friendly demeanor contributed to making you feel welcome and comfortable throughout your stay.
Your kind words are a tremendous source of inspiration for our entire team and reinforce our commitment to delivering exceptional hospitality every day.
Thank you again for your trust and recommendation. We look forward to welcoming you back soon for another unforgettable stay.
Best regards,
Gabriel Letona,
Online Reputation Coordinator.
Thank you very much for taking the time to share such a wonderful review of your recent stay at JW Marriott Guanacaste.
We are truly delighted to know that our team helped create such meaningful memories for you and your family. We especially appreciate your recognition of José Aguilar, whose dedication and personalized service clearly made a lasting impact on your vacation. We are also pleased to hear that Maylin provided such warm hospitality and helped make your dining experience enjoyable. Likewise, it is wonderful to know that Kevin's professionalism, communication skills, and friendly demeanor contributed to making you feel welcome and comfortable throughout your stay.
Your kind words are a tremendous source of inspiration for our entire team and reinforce our commitment to delivering exceptional hospitality every day.
Thank you again for your trust and recommendation. We look forward to welcoming you back soon for another unforgettable stay.
Best regards,
Gabriel Letona,
Online Reputation Coordinator.
Parovi
US
Napisano: 9. kol 2026.
Boravak: kol, 2026
Too far, poor comms about road closure
Our stay at the Marriott turned out to be disappointing for many reasons, the biggest being the road closure. I was not ready to drive an extra 30 minutes one way each day for all the activities. The hotel handled the information about the closure really poorly. We got an email, and the TL;DR was "we are really excited that the govt is fixing the road, but it will add 30 minutes to your commute" — a day before the check-in date, obviously too late to cancel or make a change. If I had known about the road closure, I would have switched to another hotel. Some guests told me that their children threw up while driving through the bumpy dirt road. Due to the closure, every activity felt harder, because it was so hard to get out of the hotel. And the Marriott is too far from the airport and other places to begin with.
The hotel promised us an upgrade, but they rescinded the offer later. The hotel has no Costa Rican restaurant; they offer some Costa Rican breakfast items only. I wanted to try Costa Rican food for lunch or dinner, and there was nothing on the menu. I did not travel from the US to Central America to eat burgers. Lastly, I tried to do a bike ride that the hotel offers, but the bike had a flat tire, and that activity ended in disaster, like a lot of things at this hotel. The food is also too pricey and not that good. The swimming pool was always dirty, even first thing in the morning — it looked like they were not cleaning it enough.
I would not recommend staying at this hotel, and I say that as someone who has stayed at Marriott hotels across the world and likes the brand.
The hotel promised us an upgrade, but they rescinded the offer later. The hotel has no Costa Rican restaurant; they offer some Costa Rican breakfast items only. I wanted to try Costa Rican food for lunch or dinner, and there was nothing on the menu. I did not travel from the US to Central America to eat burgers. Lastly, I tried to do a bike ride that the hotel offers, but the bike had a flat tire, and that activity ended in disaster, like a lot of things at this hotel. The food is also too pricey and not that good. The swimming pool was always dirty, even first thing in the morning — it looked like they were not cleaning it enough.
I would not recommend staying at this hotel, and I say that as someone who has stayed at Marriott hotels across the world and likes the brand.
Odgovor hotela
Napisano: 10. kol 2026.
Dear Mandy,
Thank you for sharing your detailed feedback. We are sorry that the road closure, the added travel time, and the bike issue affected your stay.
We also understand your concerns regarding the dining options and the pool condition. Your comments have been noted and will be reviewed with our team.
For personalized assistance, please contact ximena.altamirano@r-hr.com.
Sincerely,
Gabriel Letona,
Online Reputation Coordinator.
Thank you for sharing your detailed feedback. We are sorry that the road closure, the added travel time, and the bike issue affected your stay.
We also understand your concerns regarding the dining options and the pool condition. Your comments have been noted and will be reviewed with our team.
For personalized assistance, please contact ximena.altamirano@r-hr.com.
Sincerely,
Gabriel Letona,
Online Reputation Coordinator.
Obitelji
Napisano: 5. kol 2026.
Boravak: srp, 2026
Beautiful property, but a pattern of service failures and a misleading email about the access road
The JW Marriott Guanacaste is undeniably a beautiful property. The grounds are well maintained, the pool is outstanding, and many of the associates we encountered were friendly and professional. Unfortunately, our family's five-night stay (two rooms) fell well short of what we expected from a JW Marriott.
The most significant issue was the resort's communication regarding the temporary access road.
Two days before our arrival, we received an email advising that road improvements were underway and that an alternate route would be used while the main entrance was closed. The message made the situation sound like a minor inconvenience that would ultimately lead to a better arrival experience.
That was not our experience.
The final 10 kilometers to the resort consisted of an unpaved, narrow, winding road that was completely unlit, with sections barely wide enough for two vehicles to pass. Cellular service was intermittent, making navigation even more challenging. What should have been approximately a 20-minute drive became 40 to 45 minutes each way.
This didn't simply affect our arrival, it changed the entire vacation.
Our family intentionally chose this resort because we wanted to enjoy both the property and the surrounding area. Instead, every trip off property became a lengthy and stressful drive, causing us to reconsider outings we had planned. Had the resort accurately described the actual conditions and the impact on travel times before our arrival, we very likely would have chosen another destination. During our stay, I spoke with several other guests who expressed the same frustration.
Unfortunately, this was only one of several disappointments.
Upon arrival, only one of our two rooms received the Bonvoy Elite welcome amenity. When we met with the concierge to discuss dinner options, we learned that nearly every restaurant was already fully booked for the evening, leaving us with very limited choices on our first night.
Before we could even get ready for dinner, we experienced a toilet malfunction that required maintenance. While the issue was eventually resolved, it delayed our ability to unpack, shower, and enjoy our first evening after a full day of travel.
The following morning, we went to the pool looking forward to relaxing with a piña colada, only to be told the resort had run out of the ingredients to make them. Throughout the remainder of our stay, several outlets also operated on inconsistent schedules, making it difficult to plan around published hours.
Our checkout experience ended on another disappointing note. After presenting our valet ticket, the attendant informed me there was a problem with my rental car's key fob. When I accompanied him to the parking area, I immediately realized he was attempting to unlock someone else's vehicle using my keys. We ultimately located my rental car ourselves.
What disappointed me most, however, was the lack of follow-up. During our stay, I spoke with a Front Desk Supervisor, shared my concerns, and specifically requested that Guest Relations contact me. No one ever did. While the resort later acknowledged my feedback after I returned home, the primary concern - the inadequate communication surrounding the access road and its significant impact on the guest experience - was never meaningfully addressed.
I don't expect every vacation to be perfect. What I do expect from a luxury resort carrying the JW Marriott name is transparent communication, attentive service, and management that actively engages when issues arise.
This is a beautiful property with tremendous potential. However, until the access road situation is either resolved or communicated honestly and completely to prospective guests, I cannot recommend it without reservation. Future guests deserve to understand that the journey to the resort may have a significant impact on the vacation they are planning.
The most significant issue was the resort's communication regarding the temporary access road.
Two days before our arrival, we received an email advising that road improvements were underway and that an alternate route would be used while the main entrance was closed. The message made the situation sound like a minor inconvenience that would ultimately lead to a better arrival experience.
That was not our experience.
The final 10 kilometers to the resort consisted of an unpaved, narrow, winding road that was completely unlit, with sections barely wide enough for two vehicles to pass. Cellular service was intermittent, making navigation even more challenging. What should have been approximately a 20-minute drive became 40 to 45 minutes each way.
This didn't simply affect our arrival, it changed the entire vacation.
Our family intentionally chose this resort because we wanted to enjoy both the property and the surrounding area. Instead, every trip off property became a lengthy and stressful drive, causing us to reconsider outings we had planned. Had the resort accurately described the actual conditions and the impact on travel times before our arrival, we very likely would have chosen another destination. During our stay, I spoke with several other guests who expressed the same frustration.
Unfortunately, this was only one of several disappointments.
Upon arrival, only one of our two rooms received the Bonvoy Elite welcome amenity. When we met with the concierge to discuss dinner options, we learned that nearly every restaurant was already fully booked for the evening, leaving us with very limited choices on our first night.
Before we could even get ready for dinner, we experienced a toilet malfunction that required maintenance. While the issue was eventually resolved, it delayed our ability to unpack, shower, and enjoy our first evening after a full day of travel.
The following morning, we went to the pool looking forward to relaxing with a piña colada, only to be told the resort had run out of the ingredients to make them. Throughout the remainder of our stay, several outlets also operated on inconsistent schedules, making it difficult to plan around published hours.
Our checkout experience ended on another disappointing note. After presenting our valet ticket, the attendant informed me there was a problem with my rental car's key fob. When I accompanied him to the parking area, I immediately realized he was attempting to unlock someone else's vehicle using my keys. We ultimately located my rental car ourselves.
What disappointed me most, however, was the lack of follow-up. During our stay, I spoke with a Front Desk Supervisor, shared my concerns, and specifically requested that Guest Relations contact me. No one ever did. While the resort later acknowledged my feedback after I returned home, the primary concern - the inadequate communication surrounding the access road and its significant impact on the guest experience - was never meaningfully addressed.
I don't expect every vacation to be perfect. What I do expect from a luxury resort carrying the JW Marriott name is transparent communication, attentive service, and management that actively engages when issues arise.
This is a beautiful property with tremendous potential. However, until the access road situation is either resolved or communicated honestly and completely to prospective guests, I cannot recommend it without reservation. Future guests deserve to understand that the journey to the resort may have a significant impact on the vacation they are planning.
Odgovor hotela
Napisano: 6. kol 2026.
Dear Greg C,
Thank you for sharing your experience. We are sorry that the communication around the temporary access road and several service details affected your stay.
We appreciate you highlighting the beautiful property, the maintained grounds, the pool, and the friendly associates you encountered. At the same time, we understand your concerns regarding the road conditions, room amenity inconsistency, maintenance issue, restaurant availability, and checkout experience.
For personal assistance, please contact ximena.altamirano@r-hr.com.
Sincerely,
Gabriel Letona,
Online Reputation Coordinator.
Thank you for sharing your experience. We are sorry that the communication around the temporary access road and several service details affected your stay.
We appreciate you highlighting the beautiful property, the maintained grounds, the pool, and the friendly associates you encountered. At the same time, we understand your concerns regarding the road conditions, room amenity inconsistency, maintenance issue, restaurant availability, and checkout experience.
For personal assistance, please contact ximena.altamirano@r-hr.com.
Sincerely,
Gabriel Letona,
Online Reputation Coordinator.
Lokacija
Playa Mansita, Hacienda Pinilla, Tamarindo, 00010, Kostarika|5,87 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Za više informacija o dodavanju dodatnih kreveta obratite se hotelu.
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