Ibis Vilnius Centre
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Korisne informacije
Prijava od: | 15:00 |
|---|---|
Odjava prije: | 12:00 |
Kućni ljubimci | Kućni ljubimci dopušteni uz dodatnu naknadu |
Usluge
Više o hotelu Ibis Vilnius Centre
Ibis Vilnius Centre
Hotel ibis Vilnius Center nalazi se u Vilniusu, na 10 minuta hoda od Gediminasove kule. Hotel nudi gostima zajednički salon i restoran u okviru objekta. Besplatni WiFi dostupan je u cijelom objektu.
Napisano: 6. srp 2026.
Boravak: lip, 2026
Napisano: 10. lip 2026.
Boravak: svi, 2026
A rather creative interpretation of "hospitality" (and a lesson in how to un-welcome a guest)
I had booked a standard flexible rate under the impression, silly me, that a "pay on arrival" booking guaranteed by a card meant my room would actually be there when I arrived. Apparently, the team here has a more vibrant, free form interpretation of Accor’s global policies, which is particularly fascinating given my status as a Gold loyalty member.
While in a taxi directly from the airport, a cheeky automated email arrived to inform me that my booking had been summarily binned at noon. My subsequent attempts to call the hotel to clarify were met with the comforting sound of repeatedly failing phone lines.
Upon arrival, the front desk team explained with breathtaking nonchalance that they had attempted to charge or pre authorise my guarantee card prior to my arrival. Because it was a digital wallet card used for booking formalities (with the intention of paying in full at the desk, as permitted by the rate), they perhaps decided my guaranteed reservation had magically transformed into a non guaranteed one, expiring exactly at midday.
The peak comedy of the situation arrived when they effortlessly rebooked us on the spot, proving that room availability was never the actual issue. Instead of the apology one might expect for causing a travelling couple a minor cardiovascular event en route from the airport, I was casually reassured that they "do this from time to time."
If you enjoy the thrill of reservation roulette and a uniquely unapologetic approach to customer service, you will love it here. If you prefer an establishment that actually reflects the excellent standards and basic manners found throughout the rest of the Accor network, you might want to look elsewhere.
Odgovor hotela
Napisano: 9. srp 2026.
Thank you for sharing your feedback.
We understand that receiving a cancellation notification while travelling to the hotel was frustrating. However, as stated in the reservation conditions accepted at the time of booking, the flexible rate still requires a valid guarantee card. While payment may be made upon arrival, the hotel reserves the right to verify the card prior to arrival in order to guarantee the reservation.
When a guarantee card cannot be successfully verified or authorized, the reservation is considered non-guaranteed and may be cancelled in accordance with the booking conditions. This procedure applies regardless of loyalty status and is particularly important during periods of high occupancy.
We are pleased that accommodation was still available upon your arrival and that we were able to provide you with a room. The reservation was handled in line with the applicable rate conditions and established hotel procedures.
Kind regards,
Best regards,
Ibis Vilnius Centre
Napisano: 7. lip 2026.
Boravak: lip, 2026
The staff were friendly and welcoming, always happy to help. Breakfast was good, with enough variety to start the day right.
The location is a big plus — the Old Town is just a short walk away, which made it easy to explore the city.
I also liked that the bar is open 24 hours, so it’s always possible to grab a drink or coffee whenever you need one. The business lunch was tasty and reasonably priced as well.
Napisano: 26. stu 2025.
Boravak: stu, 2025
Nice hotel in Vilnius
Odgovor hotela
Napisano: 16. pro 2025.
Wat fijn om te horen dat je een aangenaam verblijf bij ons hebt gehad! We zijn blij dat je genoten hebt van ons ontbijtbuffet en de unieke sfeer van ons hotel. Onze ligging nabij de oude stad en de openbaarvervoersmogelijkheden zijn inderdaad ideaal voor het verkennen van Vilnius. We hopen je in de toekomst weer te verwelkomen voor een nieuw verblijf!
Met vriendelijke groet,
Ibis Vilnius Centre
Napisano: 12. svi 2026.
Boravak: srp, 2025
I would recommend this hotel
Odgovor hotela
Napisano: 8. lip 2026.
Thank you so much for your kind words! We're thrilled to hear you enjoyed our location and breakfast. It’s fantastic to know our staff made a positive impression on you. We appreciate your feedback regarding the fridge; while we don’t provide them in every room, we’re glad it didn’t hinder your stay. If you ever need anything in the future, please don’t hesitate to reach out. We hope to welcome you back again soon!
Best regards,
Ibis Vilnius Centre
Vrlo dobra lokacija
Rinktinės g. 18, Vilnius, 9322, Litva|1,5 km od centra grada
Prijava i odjava
Prijava od:
15:00
Odjava prije:
12:00
Dobro je znati
Kućni ljubimci dopušteni uz dodatnu naknadu
Dostupni su dodatni kreveti uz nadoplatu, ovisno o veličini sobe.

